Although it’s really regrettable that we didn’t have the luck to witness the dazzling dance of the northern lights, we had a taste of waiting in the dark, cold, and broadly wide field under the sky stargazing and sipping hot chocolate, which was also unique and beautiful. We especially appreciated the driver driving us to our abode with his own car after knowing that my mom was exhausted and old and there’s no public transportation at 2 am. He’s so kindhearted and will always remind us the safest country as well as the beauty and brilliance of humanity of Icelanders.
事業者からの返答
Thank you for sharing this with us. While we wish the Northern Lights had made an appearance for you, we’re glad the evening still became a memorable experience under the Icelandic night sky. We’re especially touched to hear how well your mother was looked after at the end of the night. That kind of care is exactly what we want our guests to experience. We hope you’ll have another chance to see the aurora someday!
B
beileiw2026
April 5, 2026 · via Tripadvisor
A Magical Winter Adventure
Must be tough on the Kwakwa Magic lceland tour! The whole trip was comfortable and well arranged, with a great price. Guided by a gentle, warm and patient man, Mr. Tian will not only explain Iceland's history but also teach you how to judge the appearance of the Aurora. During this journey to catch the aurora, he was undaunted by the cold and looked carefully outdoors again and again for where the aurora might appear. Whenever the aurora showed up, he would gallop back to his car and greet everyone off, never leaving tourists waiting in the cold. Some travelers want to take pictures for help, not only patiently instructing in adjusting the parameters of their phones and cameras, but also pressing the shutter every time seriously, even to find a better angle to shoot, kneeling in the thick snow just to help everyone leave satisfactory photos. In preparing surprises for everyone, he pays careful attention to each person's small needs and tries to satisfy them. Although I couldn't see my dream "Aurora Super Invincible Burst" this time because of the weather, I also met a very moving Aurora that will leave unforgettable travel memories in my mind. Last night was my last night in Iceland, and I searched the dark snow alone, looking up at the starry sky, recalling my three-day chase for the aurora, desperately trying to remember the beauty of this journey through the stars, never to forget. Next time, I will definitely choose Magic lceland! Iceland, I will definitely come back again!
The bus was delayed for over 40 minutes due to heating issues and waiting to pick up passengers missed from another tour. We could only drive to a place close to the city with lots of lights around because the aurora already exploded while we were waiting and driving to a close location. Very disappointed by the arrangement as I don’t understand why we should wait for other tour’s customers and sacrificed the whole bus’s opportunity to see the peak.
事業者からの返答
Hi dear, thank you for your feedback, and we’re sorry the tour did not meet your expectations.
Our pickup can take up to 30–40 minutes as we collect guests from different locations altogether. We understand that seeing the northern lights is a special experience, and we do our best to accommodate every traveler so that everyone has a fair chance to join. We appreciate your patience and understand your disappointment of waiting. Your feedback will help us improve how we handle similar situations in the future.
Once again, we sincerely appreciate your comments and are sorry that the tour fell short of your expectations. We hope you were still able to enjoy the northern lights that night.
W
wysfwa
April 3, 2026 · via Tripadvisor
Poorly organized and unprofessional – They wasted the best aurora window
I am an expert at chasing the northern lights, and this tour was a massive letdown. The logistics were a mess. We arrived at 10:00 PM but waited over 40 minutes because three people didn't show up and they were trying to consolidate passengers from other agencies. Standard practice is to leave on time; instead, they penalized those of us who were punctual.
During our wait, a large area of high aurora activity (the red zone) peaked, and we missed half of it just sitting in the bus. The driver even gave us false information, stating there was no activity. When we finally parked, the location was poorly chosen—too close to bright city lights because they didn't have time to drive further. We were rushed to get out and only had 10-20 minutes during the strongest display.
We were back at our hotel by 1:00 AM, making the total tour time less than the 4 hours we paid for. Very unprofessional and not a true aurora chasing experience.
事業者からの返答
Dear, thank you for your feedback, and we’re sorry to hear about your experience.
Our pickup process can take up to 30–40 minutes, as we collect guests from different locations. However, we sincerely apologize for the additional delay on the night of your tour. We will share your feedback with our operations team and work on improvements.
Northern lights conditions can change very quickly, and our team always does their best to select suitable viewing locations based on real-time conditions within the tour timeframe. We are truly sorry that the overal experience did not meet your expectations, though we hope the auroras you saw still left you with some positive memories.
Thank you again for your comments — we will use them to continue improving our service.
D
DayTrip758672
March 15, 2026 · via Tripadvisor
Aurora, my wish is fulfilled.
Luckily, I met Aurora Exposure, and through my phone, I saw Aurora dancing in front of me, thanking the penguins for their leadership.
Unfortunately, our experience with the Northern Lights tour was very disappointing. The tour was cancelled on the first day due to weather, and we were told we would be placed on the excursion the following day. However, the next day we received a call saying the tour was fully booked and we could not go because we were leaving the day after.
Instead of offering a proper solution, we were given vouchers for a future tour. But for visitors who may not return to Iceland anytime soon, this is not a real solution. It feels unfair to keep customers’ money without providing the experience that was promised.
While we understand that Northern Lights tours depend on weather, the company should reserve space for guests whose tours were cancelled the previous day. Unfortunately, this was not the case for us.
事業者からの返答
Hi angela, we are very sorry for the inconvenience you experienced.
If a tour is cancelled due to weather conditions, we offer free rescheduling subject to availability. If rescheduling is not possible for you, we will provide a full refund, as we never keep our travelers’ money for a cancelled tour.
If you joined the tour but were not able to see the Northern Lights, we offer a complimentary second chance tour subject to availability, which is valid for up to 2 years.
Please feel free to contact us directly with your booking details so we can look into what happened and help resolve the issue as soon as possible.
S
Sherpa19741302191
March 10, 2026 · via Tripadvisor
Big Light Explosion
Very good guide and driver are great
Successfully see the light Introduction and description very professional
事業者からの返答
非常感谢您的好评!很高兴您顺利看到极光,期待下次再次为您服务!
Z
zeyinl2026
February 20, 2026 · via Tripadvisor
The perfect auroral experience
On February 20th, participated in the Shunde Yu guide group, sister is especially nice, in Iceland for 20 years, no questions, enthusiasm, the weather is so cold also actively taking auroral photos for the group members, recommend this travel agency!
事業者からの返答
您好,谢谢您参加我们的极光团以及对余导的好评~
I
I4769LCsabrinab
February 15, 2026 · via Tripadvisor
Top experience
Super Roman!!! Great guide, very available
事業者からの返答
hi there, thank you for your review~!
R
Road39261600485
February 4, 2026 · via Tripadvisor
The Light Journey
Very lucky the weather is clear today
Thank you lovely penguin guide very lively passion
Help take photos to give the best emotional value
Penguin Guide Really Excellent Ten Stars