We didn’t see the lights. Totally accept there are no guarantees for natural phenomena. However, I don’t think there was any chance on our night so I feel the operator should be honest cancel in these circumstances. The guide had no real hope and so neither did we.
K
Katie_P
September 26, 2026
So fun and our female...
So fun and our female guide was so knowledgeable on the northern lights! Dress warm!! We had the BEST time and saw some AMAZING lights!
D
David_D
September 26, 2026
Sadly No northern lights seen
Cancelled because of the weather and rebooked but we were taken to one area that was cloudy, didn't see a thinkg and they were than desperate to drop us off back at Reykjavík, if the weather is bad, cloudy, raining and windy don't bother booking a northern lights tour as you won't see a thing.
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Gilbert_D
September 25, 2026
Great experience of the Hunt, Northern lights were elusive though
The tour is a “search” for the elusive Northern Lights and seeing them is a not a guarantee. The guide, Dennis, and the bus service were great. The hot chocolate was tasty (with cinnamon) and had a couple more servings for everybody. Our guide Dennis was personable and knowledgeable. We did not see any lights on our tour though due to the cloudy and windy weather at time of the hunt. As Dennis said at the start, the hunters should also be lucky!!!
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Wit_C
September 24, 2026
No northern lights
We were so excited to see the northern lights. It was one of the main reasons why I booked the trip.I understand the Northern Lights are a natural phenomenon and can’t be guaranteed, but I was disappointed with this experience. We spent the evening driving around but never saw the Northern Lights. If the conditions made the chances especially low, I feel guests should have been given the option to reschedule or receive a partial refund or not go at all. (Yes I requested a partial refund but was declined, which was disappointing) Overall, the experience did not feel worth the price BUT I will say they had delicious, hot chocolate and the tour guide tried his best to be optimistic despite our luck (or lack thereof ?)
事業者からの返答
We’re sorry the Northern Lights did not appear during your tour. As you mentioned, they are a natural phenomenon and cannot be guaranteed, even when conditions are suitable enough for us to operate.
When guests join the tour but do not see the Northern Lights, our policy is to offer a complimentary retry/reschedule or an applicable voucher option, rather than a partial refund for the operated tour. We’re glad you enjoyed the hot chocolate and appreciated your guide’s efforts despite the conditions.
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Deborah_M
September 23, 2026
It depends on conditions. Great Guide though!
Excellent guide, bad conditions. He found us cozy spots and at least our cameras got a tiny glimpse.
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Delfina_M
September 23, 2026
Do it on your own.
After a long day of touring, we booked this experience so we could see the lights and relax. I tried to recline my chair and the man behind me started shaking it and touching my shoulder to make me move my chair. The tour guide (a Russian woman. I don’t remember her name) did nothing. She immediately took his side and ignored the fact that this man put his hands on me. She even told me that if I didn’t move my chair I’ll have to leave the bus. Anyway, the vibes were off and we didn’t see the lights because it was cloudy. The hot chocolate is the only reason I’m ok with giving the one star.
事業者からの返答
We’re sorry the interaction with another passenger made you uncomfortable. Our guides are expected to manage disagreements between guests fairly and maintain a respectful environment onboard, and we take concerns about unwanted physical contact seriously.
We will review the situation with the guide involved. Regarding the Northern Lights, unfortunately cloud cover prevented a sighting that evening, which is outside our control. We’re glad you at least enjoyed the hot chocolate.
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Amanda_P
September 23, 2026
Great experience! It was...
Great experience! It was a cloudy night, so we were a little discouraged with the first stop, but our guide took us to one more stop. It turned out to be the winner. Our guide was extremely knowledgeable about the lights. Although we couldn’t see the lights very clearly with the naked eye, they were extremely visible with our phone cameras. You could feel everyone’s excitement as more people were seeing them. The hot chocolate was a yummy touch.
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Daniel_C
September 23, 2026
Bucket list item checked off!
I had a fantastic time! The guide went out of his way to make sure we saw the Aurora and gave us plenty of time. It was a late night, but so worth it.
A
ALVARO_B
September 22, 2026
Great experience! ...
Great experience!
Our guide Michael and driver Simon were both great!
We had the chance of watching a beautiful show of the nothern lights near Keflavík airport.