Very disappointed and annoyed at this outfit. They charged us more than double for tickets to colosseum at 160 euro for 4 rather that 18 euro each. They added nothing of value in fact the opposite in that they wasted our time by insisting wait around and then watch the naffest video or "multimedia experience" as they called it. A child could have done better using AI. To add insult to injury was charged an additional euro for use of their toilet. Very bad. Avoid if at all possible. Go direct and cut out the awful middle man.
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danielcS4639YL
July 14, 2026 · via Tripadvisor
Very good
Very good service from the staff, Sandra was very kind.
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Wander46850001349
July 8, 2026 · via Tripadvisor
Top!
Sandra was lovely on the way to the catacombes ands also the guide at the catacombes was exeptionaly
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Lisa M
July 6, 2026 · via Tripadvisor
Roman Colosseum
Martina was extremely helpful and friendly. We received clear instructions and enjoyed the video. I would recommend.
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I462XAmichelles
July 3, 2026 · via Tripadvisor
Well DONE!
Amanda was our booking agent who was professional kind and informative. Her recommendations made today’s trip such a breeze. Everything fell into place just as she said it would per her advisement. Amanda was a perfect host and an excellent representative for TOURISTATION
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131malloryd
June 30, 2026 · via Tripadvisor
Helpful with city navigation and planning.
Very helpful! Was nice and walked us through our bookings.
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rudib840
May 31, 2026 · via Tripadvisor
Great!
Fine! Sandra has spoken to us well.
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Tourist52303847447
May 30, 2026 · via Tripadvisor
Order lost, family holiday ruined — still awaiting full refund!
Absolutely appalling experience. We booked and paid for the “Colosseum, Roman Forum & Palatine Hill” experience two months in advance, but when we arrived at the Touristation Aracoeli office in Rome with our two children, the staff told us they could not find our order. We had the correct invoice and proof of payment, yet our tickets somehow did not exist!
Their only “solution” was either a refund or a new slot three days later. But we had flown to Rome just for the weekend, and this was supposed to be the highlight of our family holiday.
The feeble excuses included: “It is Sunday, we cannot contact the colleagues,” and “Rome also has other nice places to visit.” One member of staff even said, “Something similar also happened to me in Paris,” as if that somehow made the situation acceptable!
Shockingly disorganised, deeply unprofessional, and absolutely not a company I would ever trust again.
To make matters worse, the promised full refund still has not arrived!
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A4908VWjamesk
May 18, 2026 · via Tripadvisor
Adequate for self-guided entrance to sites, but ultimately not worth the price
I purchased a "tour" through the Tiqets app that included "Admission to Arena Floor" but didn't get any of that. Arrived at the Touristation office, got my printed tickets, got instructions on where to walk and meet up with the "guide," then nothing. I arrived at the Colosseum (they didn't tell me which specific gate to go to, so I ended up wandering around trying to find how to get in), then once I got through security, all I could do was stand in a crowded little "balcony" area overlooking the arena floor. Did NOT get to access the arena floor, and never got to enter the 1st and 2nd levels. There was no "tour," no tour guide, nobody to meet at the Colosseum, nothing. Colosseum tickets are VERY confusing as to what you get and don't get. And yes, I realize I booked through a third-party tour company, not the official Colosseum site. Clearly the tickets were valid, I got through security just fine.
