It was great to visit this wonderful Basilica that houses masterpieces by Caravaggio and many others. Historical as it was the favorite church of the previous Pope. I booked an audio guide for 5.30pm and was surprised to be told that I needed to be finished and have the audio guide returned by 6.20pm at the latest. If it was clearer when booking that there are restrictions I would have booked earlier but nonetheless it was still a great experience and the staff were very friendly.
事業者からの返答
Dear Client,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
J
Joseph_J
May 30, 2026 · via Viator
Beautifully Rich and Inspiring
We initially planned to spend 1.5 hours in the Basillica and ended up there over 3 hours! There is so much to take in and the audio guide was very beneficial. Having a reservation is recommended although the instructions and process in approaching security was odd in that there was not a separate way in (the reservation line basically meets the non-reserve line in a way that is not managed).
We also never met anyone to gain tickets or skip the line access. We were simply sent a ticket voucher via WhatsApp.
We would suggest purchasing tickets to the optional areas.
E
Excursion16432955669
April 17, 2026 · via Tripadvisor
Nice visit
Very nice visit, our guide Alessia speaks several languages, knows his subject very well and is very smiling and helpful.
J
jonatand127
April 3, 2026 · via Tripadvisor
Rome
Pinda very good service very friendly
T
Trip43760721029
January 4, 2026 · via Tripadvisor
Experience with the operator
We had booked a visit to the Basilica of Santa Maria Maggiore from your website, and on arrival we had quite a few setbacks: first of all the operator had a lot of difficulty exchanging our reservation for the actual tickets due to technical problems, delaying our entry to the Basilica by an hour. She also failed to get us audio guides (we paid €15 for those), and to make up for this inconvenience she provided us with tickets that included a visit to the balcony of the Basilica, but not audio guides (and this ticket would have cost €11). Too bad that, asking her where we should go to make the visit to the Basilica and then to the balcony, she pointed us to the entrance of the Basilica. But the entrance to the balcony was not the same as the Basilica, but an adjacent one, and we realized this too late. In fact we exceeded the initial time of the visit, and we had to wait a good half hour to finally do it. All in all the service today was poor, also because all these problems were suffered only by us, and not the other people who had booked the Basilica with your service
事業者からの返答
Gentile cliente,
grazie per la sua recensione, siamo molto dispiaciuti per gli inconvenienti subiti in larga parte derivanti da un problema tecnico del sistema di prenotazione dei biglietti della Basilica. Vorremmo che ci scrivesse nel dettaglio l'accaduto alla mail info@touristation.it, grazie per la sua attenzione. Servizio Clienti Touristation
N
neferg2026
January 4, 2026 · via Tripadvisor
Luckily there was Pinda
There were some mishaps with the tickets but thanks to the Pinda guide we solved everything and also visited the dome, thank you very much! If you go to Santa Maria Maggiore you hope to find her!
事業者からの返答
Gentile Cliente,
La ringraziamo sinceramente per aver condiviso il suo feedback con noi!
Siamo lieti di sapere che ha avuto un'esperienza positiva e non vediamo l'ora di accoglierla di nuovo in futuro.
Cordiali saluti,
Touristation Customer Service
M
Milagros28
December 31, 2025 · via Tripadvisor
Alima great Santa Maria Mayor Rome and most beautiful a marvelous appointment’ twelve I will visit bellísimi postín
Alima has been great, the bonus did not burden me but she has made everything very easy. A 10 for her. That's how it's nice to travel with such professional people.
P
Pathfinder825129
December 9, 2025 · via Tripadvisor
BRAVA THE ACCOMPANIST
Great credit to the girl (maybe Claudia?) Who this morning at 9.30 (December 9, 2025) welcomed me, accompanied and well explained how to access the Basilica of Santa Maria Maggiore in Rome
事業者からの返答
Gentile Cliente,
La ringraziamo di cuore per la sua meravigliosa recensione! Per il team di Touristation è di fondamentale importanza offrire un'esperienza di tour memorabile e piacevole, e il suo feedback ha un valore enorme per noi.
Non vediamo l'ora di accoglierla nuovamente presto!
Cordiali saluti,
Touristation Customer Service
A
albertosuarez67
December 6, 2025 · via Tripadvisor
Religious Experience
Good service. They have treated us very well and good explanations.
Giorgina was watching the whole time and has helped us a lot
事業者からの返答
Estimado Alberto,
Le agradecemos sinceramente por compartir su opinión con nosotros.
Nos alegra saber que tuvo una experiencia positiva y esperamos poder darle la bienvenida nuevamente en el futuro.
Atentamente,
Servicio al Cliente de Touristation
D
Departure34465265351
November 14, 2025 · via Tripadvisor
A highly recommended experience
We booked the visit and the chosen day and time Helietta attended us, a real professional from start to finish. 100% recommended.
事業者からの返答
Estimado Cliente,
¡Muchas gracias por su amable reseña!
Nos emociona saber que su experiencia recorriendo Roma con Touristation fue tanto divertida como inspiradora. ¡Sus comentarios significan mucho para nosotros!
¡Esperamos darle la bienvenida nuevamente muy pronto para otra experiencia inolvidable!
Atentamente,
Servicio al Cliente de Touristation
