Guide did not speak...
Guide did not speak English. Our tickets for the tour were 1 to 3 We had to be back at parking spot by 315. Line to tour was long and they did not share wee to get tour. There was another area for different tour. Guide should’ve parked or dropped us off closer to times were not conducive with time allotted for trip. It was a very expensive uber
Guide should’ve shared info during drive. Worst tour I’ve ever taken.
事業者からの返答
Dear Doris,
Thank you for taking the time to share your experience with us. We're truly sorry to hear that the tour did not meet your expectations, and we understand how frustrating this must have been — especially when visiting such a special and historic site.
We’d like to kindly clarify that your booking was for a shared transfer-only experience, which does not include a personal guide throughout the journey or at the site. While we provide transportation and entry tickets, guests explore Mont Saint-Michel at their own pace. That said, we absolutely understand how important it is for all details to be clear and accessible, especially for ticketed experiences with timed entry.
Regarding the Abbey visit, it’s true that during peak times, the line to enter can be long, and it’s essential to arrive at the entrance well before the ticketed time, as delays caused by the shuttle, walking time from the parking area, or crowds can impact entry. Even arriving early to the general area may still lead to challenges if guests reach the Abbey entrance after the ticketed time slot.
As for the drop-off point, due to logistical limitations and local regulations around Mont Saint-Michel, drop-offs must occur at the designated shuttle area. Unfortunately, vehicles are not allowed to go closer to the entrance unless pre-arranged for accessibility purposes.
We truly regret that the communication may not have been clearer, and your feedback is being shared internally so we can better highlight all these details in our descriptions and guest instructions.
Once again, we sincerely apologize for the disappointment and hope we can welcome you on a more enjoyable experience in the future.
Warm regards,
Imee