ポルトのレッロ書店とクレリゴスのコンボチケット

Dear Seamus, Thank you for your feedback, and we’re very sorry to hear about your experience. We sincerely apologize for the issue with the mobile tickets and any inconvenience this may have caused. This is certainly not the standard of service we aim to provide at Luka Destinations. We are currently reviewing what may have gone wrong to ensure this does not happen again. We also understand how frustrating it can be when the Livraria Lello is overcrowded, especially when you were looking forward to the visit. While visitor volume is something we cannot fully control, we strive to better prepare our guests with clear expectations and smooth entry processes. Thank you again for bringing this to our attention. If you would be willing, please contact us directly so we can assist you further and try to make things right. Warm regards, Luka Destinations

Dear Seamus, Thank you for your feedback, and we’re very sorry to hear about this issue. We sincerely apologize that your mobile ticket did not work, preventing you from entering the Livraria Lello. This is certainly not the experience we want for our guests, and we understand how frustrating this must have been. We are currently reviewing this situation to ensure that ticket delivery and validation processes run smoothly and reliably. Please feel free to contact us directly so we can assist you further and work toward a resolution. Warm regards, Luka Destinations