We were a group of 5. Showed up 15 minutes before our start time as instructed. No one from the tour company showed up. I started sending messages 5 minutes after the official start time. Received a response 10 minutes later with a refund. Tour was cancelled. Little good the refund does since we could not get any other tours into Uffizi. We booked this tour more than a month ago. Not very professional, they should have offered us a tour for later in the day.
事業者からの返答
Dear customer,
Thank you for your feedback and please accept our apologies for the inconvenience you have experienced.
Your comments are crucial for us to improve our services and it rest assured we will definitely investigate with our local team what happened as this is not our way of operating.
We hope you will consider booking our services again in the future.
Kind regards,
Customer Service Team
W
William_D
July 22, 2023 · via Viator
Great tour of Uffizi Gallery.
The tour guide was knowledgeable, punctual, and informative. She kept the tour moving but was sure to keep the group together. We had a wonderful time.
事業者からの返答
Dear William,
Thank you for your very positive feedback. Your comments are very important for us to improve our services and I am glad you had a lovely experience with us and we met your travelling expectations.
We hope to be your choice for your future holiday destinations.
Kind regards,
Customer Service team
L
la_m
July 15, 2023 · via Viator
Our guide was wonderful...
Our guide was wonderful and shared wonderful tidbits about the works of art. She was very knowledgeable and we were able to get lots out of the Uffizzi in spite of the crowds.
事業者からの返答
Dear valued Guest,
Thank you for your very positive feedback.
Your comments are very important for us to improve our services and we are glad you had a lovely experience with us and we met your travelling expectations.
We appreciate your kind words for our guide and we are happy you enjoyed every part of the tour.
We hope to be your choice for your future holiday destinations.
Kind regards,
Customer Service team
I
Itagre
July 16, 2021 · via Tripadvisor
Guided tour of the Uffizi in Florence
We booked the visit a few hours before the time we wanted to go. We easily found the organizers very kind to welcome you with bottles of water. Our guide, Mrs. James. Cosetta Boni, was enchanting in telling us not only the artistic details of the paintings we saw, but also anecdotes and curiosities about the life of the artists and also about the Uffizi Palace itself. Very good and professional, we recommend it to those who want to spend two hours immersed in the wonderful artistic atmosphere of the museum.
R
Roberto19779
October 16, 2019 · via Tripadvisor
Uffizi Guided Tour in German
Our Uffizi Gallery tour with the guide Viktoria was very informative and interesting. The 100 minutes flew by. Highly recommended
R
Roadtrip4RandN
October 12, 2019 · via Tripadvisor
Just the Best in 2 hours
WOW! There is so much to see that it's overwhelming. Can't imagine doing this without a guide.
We started early and was able to see the highlights of the gallery together with our guide's personal insight.
The small group together with audio headsets worked out really well.
B
Bev H
October 10, 2019 · via Tripadvisor
Total no show!!!!!!!
Would never use this company again. No one showed up!
Luckily we checked and got in for free, it was the first Monday of the month.
Thanks for the full refund Tripadvisor!
1人が参考になったと回答
事業者からの返答
Dear Bev H,
Thank you for your comment, unfortunately we tried to contact you multiple times before the tour and also on the day of the activity but you never picked up your phone. We also sent a message through Tripadvisor, please check your email to find it. We were willing to explain that the venue was open for free in the day of your booking so unfortunately no tour was able to take place, and we were processing a full refund for it. I understand you thank Tripadvisor for the full-refund, but it was actually authorized and process by us, as of course you were 100% entitled to it!
Kindest regards,
Mark and the whole Faberest Team
A
Andrea_A
April 3, 2018 · via Viator
Uffizi is amazing, a must do...
<p>Uffizi is amazing, a must do experience! It was the most interesting tour we had during our trip. Our guide was very well knowledgeable and gave us some very interesting details. And she also gave us some very good tips for dinner!<br/>
Absolutely recommended</p>
