Having just spent the last two days in cars to Antigua and back and forth to Lake Atitlan, we were tired of the drive before it even started. However, Victor was kind and the ride was smooth. We didn't feel any stress while in the busy and fast traffic.
事業者からの返答
Thank you for sharing your experience. We're glad to hear that despite the long days of travel, your ride with Victor was smooth and stress-free. We're proud to have kind and professional drivers who make the journey as comfortable as possible. We hope you enjoyed the rest of your time in Guatemala!
Best regards,
MB Guatemaya Team
T
Tia_C
May 17, 2024 · via Viator
Great Trip!
Our driver was wonderful and taught us a lot about Guatemala! It was a nice ride. Leave time for traffic when choosing a time.
事業者からの返答
Thank you for your review! We're pleased to hear that you had a wonderful ride and enjoyed learning about Guatemala from our driver. Your tip about leaving time for traffic is much appreciated and helpful for future travelers. We hope to see you again on your next visit!
Best regards,
MB Guatemaya Team
P
P7844TClisab
March 24, 2023 · via Tripadvisor
Great driver
Very good driver. He arrived early and got us to where we needed to be on time. He was professional and fun to travel with.
事業者からの返答
Fantastic that the driver has made you have a good time during your transfer, thank you for preferring our services.
D
Desiree_J
April 24, 2020 · via Viator
AVOID! 1hr late, broke down, no response to refund request
Our driver was over an hour late and did not give us any notifications. I had to use my international plan to contact them to find out. We were very stressed about getting to the airport on time and also were left waiting outside with all of our bags on the side of the street to be picked up. Further, the car that arrived was too small (we booked for three adults plus luggage) so once it arrived they had to call for a new vehicle. The second, more appropriately sized vehicle finally arrived and then it BROKE DOWN about 20 minutes into the drive. The driver called the original car and we were forced to squeeze into it or miss our flight. We did get to the airport in time and the driver/owner were very nice, however, it was not the experience we paid for. I contacted Viator for a refund months ago and still have not heard back so leaving these details in the review.
1人が参考になったと回答
事業者からの返答
We are sorry to hear you had a negative experience.It is sad to see people taking advantage of situations. We have to admit that there was inconvenience on the delivery of the service however you were informe Erwin Rivas in person made sure you got to your destination. To compensate you we issued a 100% refund although you used our transportation services and got to your destination on time. If things are still not clear please contact us again so we can make sure you receive your money back.
N
Nelsonned
March 11, 2020 · via Tripadvisor
Excellent Service
Excellent Service, very professional pilot, friendly and very attentive to the road. Congratulations to Dario. He's a very good pilot.
1人が参考になったと回答
A
adam16782019
August 11, 2019 · via Tripadvisor
Excellent service
I was collected on time from my hotel, the coach was very comfortable, with air conditioning and the staff were very friendly. Overall, it was a great experience.
Antiguaの類似ツアーを比較
最安値: Hike to Pacaya Volcano from Antigua — $35
最高評価: Authentic Guatemalan Cooking Class in Antigua — 5.0 (594 件のレビュー)
