Unfortunately, it was not possible at all to really see Sarchi at the Arenal volcano, since the time at the locations was really only enough for taking photos. That is a real shame, especially for such a long drive. We would have liked to stay longer at the volcano in particular and would have liked to go for a walk as well.
The lunch was good, the dinner at the thermal baths not so much.
I generally find the price for the experience to be very high, but we spent 80% of the day on the bus and for that, it is really too expensive.
事業者からの返答
We're sorry to hear that the tour did not fully meet your expectations. Due to the distance between San Jose and the Arenal region, this excursion does involve a significant amount of travel time, allowing guests to visit several of Costa Rica's most iconic attractions in a single day. We understand, however, that you would have preferred more time at the Arenal Volcano to explore the area at a more relaxed pace.
We're pleased to know you enjoyed the lunch, and we appreciate your comments regarding the dinner at the hot springs. Your feedback has been shared with our operations team and restaurant partner as we continually work to improve the overall guest experience.
Thank you again for your honest review.
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Alexandra_W
May 24, 2026 · via Viator
The tour was pretty much...
The tour was pretty much a transport service. The guide spoke mostly Spanish and only the bare minimum was translated into English. The hot springs was my highlight and the reason why I booked this tour. The group ended up being divided into 3 different hot springs which was weird and we also had to wait for everyone to check in so if you are the last one you easily loose 30min. The drive is long and the roads are very curvey across the mountains so beware if you get motion sickness. I had to discuss with the guide cause she insisted that I should sit in the back just because I was solo. 3 stars cause the driver and the sights were great incl. the food but the guide was terrible and did not make me feel welcome.
事業者からの返答
Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the beautiful scenery, the hot springs experience, the food, and the professionalism of your driver. We also appreciate your comments regarding the transportation logistics and guide communication.
Because this tour brings together guests visiting different hot spring facilities, some waiting time during check-in can occasionally occur as we coordinate the various destinations. We regret that you felt the English interpretation and overall interaction from the guide did not meet your expectations, as we strive to make every guest feel welcome and included throughout the experience.
Your observations are valuable and will be shared with our operations team as we continuously work to improve the guest experience
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GLORIA G
May 13, 2026 · via Tripadvisor
Breathtaking Experience
I give this tour 5 out of 5. Eric was absolutely amazing. I love the fact that he spoke English very well. He was so knowledgeable and friendly. He definitely gave superb customer service. He represented Costa Rica very well. My absolute favorite part of the tour was the Hot Springs. You definitely have to get a massage. I received a massage from a woman named Caroline, and she had the hands of a goddess! So good. I love the fact they provided lunch and dinner, but the food could have been a little bit better.
事業者からの返答
Thank you so much for your fantastic review! We’re thrilled to hear that Eric made such a positive impact on your experience and delivered the level of service we strive for. It’s great to know you enjoyed the hot springs and had such a memorable massage with Caroline—that sounds like a highlight!
We also appreciate your feedback regarding the food, as it helps us continue improving the overall experience for our guests.
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ann_a
April 10, 2026 · via Viator
They never came to pick...
They never came to pick me up from my hotel for the trip as they said they would, in writing. After waiting for them to come, I tried calling and texting them and they never responded. They never notified me they weren’t coming. I hope to get mymoney back for this non trip.
事業者からの返答
We’re very sorry for this experience and understand how frustrating it is. This is not the service we aim to provide. Please contact our customer support team directly with your booking details so we can review what happened and assist you with the refund process as soon as possible.
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Ivan_F
March 12, 2026 · via Viator
Top Demas I recommend to my friends
My taste was very sensational, well as the guide Paul very attentive and experienced you have a lot of capacity
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Tim_Z
March 9, 2026 · via Viator
Arenal volcano and Hot Springs
Excellent guide with lots of knowledge . We had a comfortable ride and stopped at interesting places as well as a wonderful restaurant. We were never felt hurried.
事業者からの返答
We’re delighted to hear you enjoyed the comfortable ride and the chance to visit interesting stops along the way. It’s great to know your guide’s knowledge helped make the experience even more special, and that you never felt rushed.
We’re also glad you enjoyed the restaurant—it’s always a highlight!
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Freddie_S
March 9, 2026 · via Viator
The excursion that never was...
I am not going to sugarcoat this review, we had a terrible experience. I booked a trip for six people (3 couples). I sent the link for this excursion, yet everyone else had a proper reservation, yet our reservation was not found. After going round and round about the happening, we ended up having to pay $404 (which was more than the original cost) to book with another company so that we could all be together.
Perhaps it was a mistake on my end and I am fine with acknowledging that, but the bigger issue is no one ever showed up to pick my wife and I up from the original reservation. No communication or anything. We were able to get our money back from the first reservation due to this fake, so this company has to be held accountable for bad business practices. Book at your own discretion.
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Celia_S
March 1, 2026 · via Viator
On the way to Arenal we...
On the way to Arenal we stopped at a park and factory where we learned about the history of oxcart manufacturing and painting. The walk to Arenal and view were beautiful. Hot sptings at Los Lagos worth the trip.
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Plane68
February 25, 2026 · via Tripadvisor
Must-see
Arenal Volcano is one of the most active and iconic volcanoes in Costa Rica. It is located in Arenal National Park. Arenal volcano is a remarkable stratovolcano, it has a conical shape typical of volcanoes. It was constantly erupting from its reactivation in 1968 until 2010. Parking is right outside the park entrance. Admission is subject to charge. 6 trails of different durations and difficulties will be offered. The volcano is not directly accessible. Beautiful views of the Arenal and its lake at its base you can enjoy.
1人が参考になったと回答
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Kassandra_F
February 14, 2026 · via Viator
Absolutely horrible!!!!!...
Absolutely horrible!!!!! No communication whatsoever… whoever runs this experience needs to get fired! I’m coming for the United States my number doesn’t work here so I have WhatsApp and the tour guide should have had WhatsApp as well for 1 week now I emailed I tried calling from the hotel I contacted support absolutely horrible! I hope the same thing happens to them!
事業者からの返答
We’re truly sorry for the frustration this experience caused. We understand how upsetting it is when communication fails, especially while traveling internationally and relying on WhatsApp and email. This is not the level of service we expect from our team or partners.
Your feedback has been shared internally so we can review what went wrong with the communication and prevent this from happening again. We appreciate you bringing this to our attention and regret the inconvenience it caused during your visit.
San Joseの類似ツアーを比較
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