This was a private tour. Our guide got sick, so they sent a last minute substitute. She was awful. I don’t think she was even a trained guide.
事業者からの返答
Hi Juanita,
I'm really sorry for your review. I imagine there was no feeling with the guide to write such a bad review. I can understand it. What I cannot understand is the last sentence of your review, which I find highly offensive.
In Italy the law defines tourist guides as a profession, with a license that is obtained after very difficult exams. To work as a guide without a license means doing something that goes against the law. It is important for me to clarify that we are used to following the rules, allways, and that the guides who work in collaboration with us all have a regular qualification. If we don't have an official guide available, we cancel the tour.
Regards.
Franceska
P
Prashant_S
August 6, 2023 · via Viator
Legendary experience
A truly magnificent time. Our guide was Simona and she was beyond wonderful. She was knowledgeable, with degrees and research to prove it. It’s very easy to “walk” through three legendary museums. It’s quite another to be shown works of art in an order that tells a story, that helps you place the artist both in historical and modern contexts. I learned so much, was able to ask so many questions I had pent up for years, and set the stage for future explorations. We would take another tour with Simona in a heartbeat.
事業者からの返答
Good morning Sir. I'm so happy to read your review! I just shared it with Simona and she would like to let you know that it has been her pleasure to guide you discovering Florence and its museums. We are glad you would like to come back and do more guided tours with us. Please, don't forget to send us a message where you remind us that Simona is the guide you would like to meet again.
See you soon in our wonderful Tuscany!
A
ashika_a
June 9, 2023 · via Viator
Good information
Not for kids. Great information for adult’s interested in art but hard for children. Walking was manageable
事業者からの返答
Good morning Ashika, I'm really sorry for your review. What I cannot understand is: why you complain about a tour not to be for children when your booking is for 4 adults? Are you sure you would like to review this tour?
If you chose this tour and it was not the right one, I'm sorry for it. But I would like also to say that it is unfair to give a bad review for a wrong choice that has not been made by my agency.
Regards
G
Gary_S
June 13, 2022 · via Viator
Great tour
Barbara was wonderful and we got to see all the significant pieces in the Uffizi and Accademia then some fun off the beaten track markets and resturants. Great wonderful tour!
事業者からの返答
Hi Gary, thanks a lot for choosing Toscana Guide and for the time to write this review. Really appreciated!
I'm so happy when I see my guests happy!
See you soon in Tuscany!
Arrivederci
