The tour was advertised as being conducted in English, but the vast majority of the commentary was in German. As someone who does not speak German, this made it extremely difficult to follow the tour. When English was used, it was generally only for very brief instructions, leaving English-speaking guests with very little understanding of what was happening or what we were being shown.
It honestly felt like two separate tours were being conducted on the same bus — one in German and one in English, except the English-speaking group received very little information or guidance.
We were dropped off at the salt mine without clear instructions about what we were meant to do or when we needed to return. Later, when we arrived at the village and asked what there was to see or do, we were essentially told to work it out for ourselves. This is not what I expect when paying for a guided tour.
The organisation was also very poor. Meeting times were changed repeatedly — 4:45, then 5:00, then 5:15, and eventually 5:10 — which was unnecessarily confusing.
I was also uncomfortable with some of Philip’s behaviour and comments. I do not speak German, so I cannot say exactly what was being said in German, but it appeared that jokes were being made at the expense of people on the tour and people outside the group. I also noticed comments and gestures towards young women that I found inappropriate and unprofessional.
Overall, this tour did not feel like the English-language tour we booked. The lack of English commentary, clear communication, organisation and guidance significantly affected the experience. Based on our experience, I would not book this tour again.
K
kaitlinmY4290RI
September 25, 2026
Salt mine tour provided by third party - bus service
Extremely disappointing – avoid Phillip
This was an extremely disappointing tour, particularly given the price and the way it was advertised. Our guide, Phillip, provided very limited information in English, despite this being advertised as an English-language tour. A significant portion of the tour was conducted in German, leaving English-speaking guests struggling to follow what was being said.
What made the experience even worse was Phillip’s behaviour throughout the tour. While speaking German, he was making fun of other people on the tour and making comments at their expense, as well as making inappropriate comments about people outside the tour, including younger women. This was incredibly unprofessional, disrespectful and uncomfortable to witness.
He also seemed far more interested in being buddy-buddy with the German-speaking guests than actually engaging with or providing information to the English-speaking members of the group. As a result, we felt completely overlooked for large portions of the tour.
The combination of the lack of English commentary, the limited information provided and Phillip’s behaviour made this a very poor experience. If a tour is advertised as being in English, you should reasonably expect the guide to actually prioritise communicating in English and providing an informative experience for the entire group.
I would strongly recommend avoiding Phillip if you have the option. There are plenty of better ways to spend your time and money in Salzburg.
S
Sharron_L
September 17, 2026
A don't miss tour. Loved it.
I booked this one for my husband, but turns out I loved it too. It's a cross between a science tour and an amusement ride. Love it! One of our favorite things to do in Salzburg.
事業者からの返答
Thank you so much for your fantastic review! We love hearing that the experience was originally booked for your husband, but that you ended up enjoying it just as much!
Describing it as a mix between a science tour and an amusement ride is such a great way to put it – there really is a wonderful combination of fascinating history, interesting facts and plenty of fun along the way.
We’re especially happy to hear that it became one of your favorite experiences in Salzburg. Thank you for joining us, and we hope you took home some unforgettable memories!
D
Dorothy_T
September 17, 2026
Enjoyable and Interesting
The bus ride passed through beautiful countryside. Our group was two: eagles nest and salt mines. We dropped off the eagles nest group then went to salt mines. Finished at Berchtesgaden for a very quick lunch!
事業者からの返答
Thank you very much for sharing your experience! We’re delighted to hear that you enjoyed the beautiful countryside along the way and your visit to the Salt Mines.
We hope you also enjoyed the short stop in Berchtesgaden, even though we understand that the time for lunch can feel a little brief when there is so much to see and enjoy.
Thank you for joining us, and we hope you took home many wonderful memories from your day!
K
kathel844
September 10, 2026
A really good trip, which can be recommended.
A really nice trip. Fin bus with air conditioning. We had a really nice guide who told interesting things throughout the whole bus tour. The salt mine was interesting to see. A guided tour from start to finish. He was given an audio guide, it worked fine. One could have wished for an English-speaking guide in the salt mine if one wanted to optimize. Great with fast track tickets. Would recommend the trip to others.
事業者からの返答
Thank you very much for your lovely review! We’re delighted to hear that you enjoyed the comfortable journey, the interesting commentary from your guide, and of course the fascinating experience inside the Salt Mines.
We also appreciate your feedback regarding an English-speaking guide inside the mine. The audio guides are provided to ensure that visitors can follow the tour in their preferred language, but we completely understand your point and appreciate the suggestion.
It’s wonderful to hear that you valued the fast-track tickets and would recommend the tour to others. Thank you for joining us, and we hope to welcome you back again someday!
D
Dianne_O
September 7, 2026
Cultural & Historical Understanding Growth Opportunity
My husband said I thoroughly enjoyed his. It's always interesting to learn the history of locations and especially anything that helps learn and understand culture. Salt was critical to the existence and development of Salzburg.
事業者からの返答
Thank you very much for sharing your experience! We’re delighted to hear that your husband thoroughly enjoyed the tour.
The history of salt is indeed closely connected to the development and prosperity of Salzburg, and we’re glad the tour provided an interesting insight into this important part of the region’s history and culture.
Thank you for joining us, and we hope to welcome you both on another tour in the future!
F
F2823CLsallyh
September 7, 2026
Excellent tour and guide
Easy to find the pick up point. Coach was very comfortable and on time. Jose the guide was truly awesome and so knowledgeable about the history of the area. He made the trip really personal and we all felt like friends on the coach. Really recommend this tour. Thank you for a very enjoyable day.
1人が参考になったと回答
事業者からの返答
Thank you so much for your wonderful review! We’re delighted to hear that everything from the easy-to-find meeting point and comfortable coach to the tour itself made for such an enjoyable day.
It’s especially lovely to hear your kind words about Jose. His ability to combine his knowledge of the area’s history with a warm and personal atmosphere is something we truly appreciate. We’ll make sure to pass your compliments on to him and the team.
Thank you for your recommendation and for choosing Panorama Tours. We hope to welcome you back again someday!
D
Dianne_H
September 7, 2026
Great tour! It was a lot...
Great tour! It was a lot of fun and very interesting. Especially liked the slides. Also like some of the history of the Region that was discussed enroute.
事業者からの返答
Thank you so much for your great review! We’re delighted to hear that you had such a fun and interesting experience.
It’s wonderful to know that you especially enjoyed the slides and the additional stories and history about the region along the way. We always aim to make the journey just as enjoyable and informative as the destinations themselves.
Thank you for joining Salzburg Panorama Tours, and we hope to welcome you back again in the future!
R
Rebecca_R
September 5, 2026
Salt Worthy!
Great saltmine tour with highlights including the slides and boat across the water. Some connection glitches & delays on one of our audiosets, but a lot of information was also communicated in writing and in film. The tour company voucher exchange kiosk building was surrounded by market vendor stalls and was hard to spot, but found it on the corner.
事業者からの返答
Thank you for sharing your experience! We’re glad you enjoyed the Salt Mine tour, especially the slides and the boat ride across the underground lake – definitely some of the highlights of the visit!
We also appreciate your feedback regarding the audio sets and the difficulty spotting our voucher exchange kiosk due to the surrounding market stalls. Comments like yours are very helpful to us and other travelers.
Thank you for choosing Panorama Tours, and we hope you enjoyed the rest of your time in Salzburg!
E
Elena_H
September 2, 2026
Interesting trip
It was interesting, we are glad we did it. Gives you more history about Salzburg and area. Definitely do the slides!
事業者からの返答
Thank you for sharing your experience! We’re delighted that you found the tour interesting and that it gave you a deeper understanding of Salzburg and the surrounding region. It’s wonderful to hear that you were glad you joined us. And yes—the slides are definitely a highlight and a fun addition to the day!
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