They changed the time and did not tell us. We had to wait in a street of drunks and left after 30 mins. We sent messages whilst waiting but it was only after we had left when they contacted us. They refunded to cost but only after I had proved the start time we were given, even though they admitted they had changed it.
We’re very sorry for the confusion surrounding the start time of your tour. A schedule change should have been communicated clearly in advance, and we understand how frustrating it was to arrive based on the information you were provided and then be left waiting without a timely response. We’re glad our team was able to issue a full refund, but we recognize that this should have been handled much more smoothly from the beginning. Thank you for bringing this to our attention so we can address what went wrong.
