Lack of information and support from tour guide. Was left stranded in Bermeo. Had to take taxi back to Bilbao.
事業者からの返答
We are very sorry to hear about what happened and sincerely regret the inconvenience this situation may have caused you.
However, we would like to clarify that the rest of the group arrived at the indicated meeting point and at the scheduled time to continue the tour to Gernika. The guide tried to contact you, but unfortunately there was no phone coverage at the time. The guide also waited for more than 15 minutes at the meeting point before having to continue with the rest of the group in order to follow the planned itinerary.
We sincerely regret that you were unable to rejoin the group and had to take a taxi back to Bilbao. We understand the inconvenience this may have caused and appreciate your understanding.
M
Marina_C
September 26, 2026 · via Viator
100% recommended, would definitely do it again!
We had a wonderful day. It was a very enjoyable experience and our guide, Stephane, was extremely kind and knowledgeable. He made the trip a real pleasure. He was fun and super informative. He also repeated everything both in Spanish and English, which was super kind of him. ¡¡¡Gracias Stephane!!!
事業者からの返答
Thank you so much for sharing your wonderful experience with us! We’re delighted to hear that you had such an enjoyable day and that Stephane helped make the experience so special.
We’re especially happy to know that you appreciated his kindness, knowledge, and the care he took to explain everything in both Spanish and English. We’ll be sure to pass your lovely comments on to him!
Thank you for choosing us, and we hope to welcome you again on another adventure in the future! 😊
A
Alison_W
September 24, 2026 · via Viator
Great experience but rather rushed
Pleased I did this, but it’s not an easy climb, especially if it’s hot. You’re on a time limit to get back to the pick up area, so it’s a bit pressured.
At Bermeo we hardly even had time to get a drink before we were back on the bus. A bit more time at Gernika, but not much. You’re back in Bilbao by 3, so everything is rushed to fit it all in.
S
Seamus_M
September 22, 2026 · via Viator
Very informative tour!...
Very informative tour! The hike is not for the faint of heart but if you can do that you should do this tour. It’ll give you some great insights into the history of Basque country
N
natalie_b
September 6, 2026 · via Viator
Very beautiful activity!
No lunch time scheduled in the itinerary, a short 30 minutes of free time was granted only for rest and lunch.
事業者からの返答
Merci pour votre retour. Nous sommes désolés si le temps consacré au déjeuner n’a pas répondu à vos attentes. Comme indiqué dans l’itinéraire, une pause de 30 minutes est prévue afin de permettre aux participants de se reposer et de déjeuner. Nous prenons néanmoins votre remarque en considération et vous remercions de nous avoir fait part de votre expérience.
J
JUANMARCOS_M
September 5, 2026 · via Viator
Spectacular!!
Magnificent excursion and the guide Patxi was extraordinary. The visit to San Juan de Gaztelugatxe was worth it. Simply spectacular!!! Absolutely recommended.
事業者からの返答
¡Muchas gracias por compartir su experiencia! Nos alegra muchísimo saber que disfrutó de la excursión y, especialmente, de la visita a San Juan de Gaztelugatxe. Nos encanta saber que Patxi hizo que el día fuera aún más especial. Le transmitiremos sus amables palabras. ¡Esperamos volver a recibirle pronto para otra experiencia espectacular!
8
872eevan
September 3, 2026 · via Tripadvisor
Recommeded, but take something to eat and be prepared to walk a lot
Great places to visit, definely worth going - but tough and too little time.
30 min more for walking in the first place an another 30 min in the second place in order to have something to eat and go to the restroom.
You really should say in the tour description how many km there is to walk, the “241 steps” is misleading…and the elevation… and also to note people to have something to eat for the trip because the 6 h we had did not give any possibility to crab anything.
事業者からの返答
Thank you for sharing your experience and for your feedback. We’re glad to hear that you enjoyed the places we visited. We appreciate your suggestions and will take them into consideration.
Thank you again for your feedback!
I
Ivanka_G
September 3, 2026 · via Viator
The guide was going super fast...
The guide was going super fast without waiting for the people in the group when giving their explanations... and rushing us when going up and down the walking sections, I would not repeat at least with the same person.
事業者からの返答
Gracias por compartir tu experiencia. Sentimos que el ritmo de la excursión y la manera de realizar las explicaciones no hayan estado a la altura de tus expectativas. Tomamos muy en serio tus comentarios y los tendremos en cuenta para seguir mejorando la experiencia de nuestros grupos.
A
A3366NEmatiasp
August 31, 2026 · via Tripadvisor
10 out of 10, very complete tour
The complete tour is very entertaining; the guides give very, very good recommendations for places to visit and eat; 10 out of 10, I highly recommend the tour.
事業者からの返答
¡Muchas gracias por compartir tu experiencia y por recomendarnos! Nos alegra muchísimo saber que disfrutaste del tour y que las recomendaciones de nuestros guías te resultaron útiles.
¡Gracias por confiar en nosotros y esperamos volver a verte pronto! 😊
L
lucy_m
August 27, 2026 · via Viator
The tour was good for...
The tour was good for 6hrs and 60 euros each. The only problem we found is that the visits seemed rushed. I would rather have missed Bormeo and spent more time in Guernica to explore the museum and its rich history but instead a very poor tour of the town and back on the bus. It’s good if you just want to see dragonstone. And the Spanish guide was amazing but our English guide wasn’t great, so a lot depends on the guide you get.
事業者からの返答
Thank you for taking the time to share your feedback.
We are glad to hear that you enjoyed the tour overall and, in particular, that you found our Spanish-speaking guide amazing. We are sorry to hear that the English-speaking guide did not meet your expectations. We take this kind of feedback seriously and will share your comments with our team.
Regarding the pace of the tour, we understand your point. The itinerary is designed to combine several of the main highlights of the area within a limited timeframe, including Bermeo, Gernika and San Juan de Gaztelugatxe. We appreciate that this can sometimes make the visits feel a little rushed, especially for those who would like more time to explore Gernika and its historical heritage.
Thank you again for your constructive comments. They are very useful to us as we continue working to improve the experience for our guests.
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