The mud bath experience was great. The tour guide was nice and friendly. I gave a 3 star rating because of our unpleasant experience with the local people asking for tips from each family member for each unsolicited little service they do. We said NO to massage and NO to touching. They asked 10 pesos (3 USD) for taking a few family photos but each family member had to pay the 10 pesos, mandatory. 10 pesos each for giving you a hand while getting out of the pool which was unnecessary, unsolicited and unexpected. 10 pesos for carrying your slippers down to the river when getting washed off, which we said we need to have and wear our slippers because it was too hot to walk down to the river barefooted. They refused to give us our slippers back, this was also mandatory so they can ask for money to carry them, when we really need to wear them for comfort. We feel like the tour company was telling us to pay the 10 pesos each service/each person whether we take the service or not. We understand the need to give a tip but it was the way they do it is what got me. They touch you or carry your slippers without being asked and there you go…you pay 10 pesos! That was the unpleasant experience we had otherwise we enjoyed the mud bath.
事業者からの返答
Thank you for sharing your experience so openly. We’re glad you enjoyed the mud bath and that you had a good experience with your guide.
We’re genuinely sorry about the situation with the local services and the way the tips were handled. We understand your frustration, especially when services are offered or provided without being requested. Your feedback is very important to us, and we’ll make sure it is shared with our team so we can better inform our guests and work on improving this part of the experience.
Thank you again for being honest with us and for highlighting both the good and the things that need improvement. 🙏
R
Rose_R
July 13, 2026 · via Viator
Good times
I was skeptical about this experience but it ended up being lots of fun. It’s something very different…
S
Sheela_P
May 6, 2026 · via Viator
Go for it
Awesome guide and great experience for kids also. They loved it and wanted to go again. The backpacker guide Cesar communicated everything properly and was friendly and helpful.
事業者からの返答
What a fantastic review, Sheela_P !
We are so happy to hear that it was an incredible experience for both adults and the little ones; there is no better compliment than knowing the kids wanted to do it all over again.
We are very proud to have Cesar as part of our Backpackers team. We will make sure to congratulate him on his excellent communication and the kindness that helped your family feel comfortable and well-taken care of throughout the tour.
Thank you so much for recommending us, and we hope to welcome you all back on your next visit to Cartagena!
Best regards for you and your family!
Claudia MR
S
Stephanie_S
April 25, 2026 · via Viator
We had an amazing time...
We had an amazing time with our driver Jesus and travel guide Ninche. However once it was over we were bombarded with the staff aggressively telling us we need to pay them tips not even giving us the opportunity to. Besides that it was a good mud experience. I would do it again
事業者からの返答
Stepha!
Thank you so much for taking the time to share your feedback with us. We are thrilled to know that you had a great time with the mud experience and that you enjoyed the company of our driver Jesús and our travel guide Ninche.
On the other hand, we sincerely apologize for the uncomfortable situation at the end of the tour. We understand how frustrating and stressful it feels to be pressured about tips, and we want to ensure that your experience with us remains positive from start to finish. We are addressing this with our staff on-site to ensure that tips are always treated as entirely voluntary and handled with the utmost respect and courtesy.
We would love to keep helping you create unforgettable memories. We have put together a beautiful collection of island getaways, beach clubs, and exclusive experiences just for you. Plus, as one of our valued guests, we are excited to share special perks and tailored offers whenever you're ready to pack your bags again!
We look forward to welcoming you back for a much smoother and more enjoyable adventure soon.
Warm regards,
Claudia MR
Backpackers Travel SAS
For travel lovers
T
Trebreh_J
February 18, 2026 · via Viator
The tour guide is very...
The tour guide is very informative and knowledgeable. Very friendly staff. Very accommodating. Felt at home.
T
taylorcoley12
January 26, 2026 · via Tripadvisor
Recommend
Franklin was an amazing guide, we had so much fun.
This excursion is advertised exactly how it is.
J
janellew738
December 14, 2025 · via Tripadvisor
Five Stars
Milton was an amazing tour guide and truly made our mud volcano experience in Cartagena unforgettable. From start to finish, he took great care of our group. He rode with us in the car and on the bus, watched our belongings while we enjoyed the experience, and helped us navigate everything with ease, including how to tip and pay for things without any stress.
What really stood out was how attentive and personable he was. He made sure everyone felt comfortable, answered questions, and kept the vibe fun the entire time. On the ride back, he even played the music we liked, which was such a nice touch and had everyone in great spirits.
If you are booking a mud volcano tour in Cartagena, I highly recommend asking for Milton. He goes above and beyond and genuinely cares about his guests having a great time.
C
Curiosity08875655904
November 4, 2025 · via Tripadvisor
Amazing
Milton was an exceptional tour guide who made the entire experience unforgettable. His knowledge, enthusiasm, and storytelling brought each location to life, providing fascinating insights and historical details that enhanced every moment. He went above and beyond to ensure everyone felt comfortable and engaged, answering questions thoughtfully and tailoring the tour to the group’s interests. Milton’s friendly personality, professionalism, and passion for his work created an enjoyable and educational atmosphere throughout the journey. His attention to detail, sense of humor, and genuine care turned an ordinary tour into a memorable adventure we’ll always appreciate and recommend.
V
Vikhyat098
October 14, 2025 · via Tripadvisor
Jesus and Nicher were great tour guides. Amazing experience overall. Mud volcano is a must try. Very peaceful and the ma
Jesus and Nicher were great tour guides. Amazing experience overall. Mud volcano is a must try. Very peaceful and the massage was great too
3
317deepamd
October 14, 2025 · via Tripadvisor
Great crew and Amazing exp.
Jesus and Nicher made our experience a breeze. They shared guidance on how to go about the tour. Highly recommend this crew
Cartagenaの類似ツアーを比較
最安値: Cartagena Street Food Tour: 10 Local Tastings in the Walled City — $52
最高評価: Cartagena: Private Walking Tour of the Walled City & Getsemaní — 4.9 (1,635 件のレビュー)
最短: Cartagena Street Food Tour: 10 Local Tastings in the Walled City — 2h 30分
