The experience was 5 stars but the way people pushed and demanded tips (after we already tipped) afterward left a bad taste in everyone's mouth. That brought what could have been a perfect day to be a negative.
事業者からの返答
Thank you for taking the time to share your feedback. We're delighted to know you enjoyed the experience overall, and we're sorry that the requests for additional tips left you with a disappointing final impression.
The community you visited is independent and relies heavily on tourism as its primary source of income. While they are the owners and custodians of the area, and therefore not directly under our management, we continuously work with them to encourage respectful interactions with our guests. Managing these situations can sometimes be challenging, but we take feedback like yours seriously and will continue reinforcing that gratuities should always be voluntary and never diminish an otherwise memorable experience.
We truly appreciate your honest comments and hope to have the opportunity to welcome you back to Cartagena for an even better experience.
Warm regards,
K
keron_B
July 1, 2026 · via Viator
its a pretty fun time ...
its a pretty fun time
bring cash for all the people you will likely need to tip
pack sandals you mind getting wet and muddy
事業者からの返答
Thank your for choosing us
4
498erikay
June 15, 2026 · via Tripadvisor
Awesome tour
This tour was great. There was great communication before. We got to experience everything we wanted. Our driver was very professional and went above and beyond to make sure everything was taken care of.
事業者からの返答
Thank you for choosing us
W
william_m
June 11, 2026 · via Viator
Incredible mud bath!!!!
We had an awesome tour to the mud volcano. Rafael and the driver were fantastic guides for us. Rafael explained the tipping process to us in advance so we could be well prepared. The best choice we made was going at 6:30am. When we got there, we were the only ones there. After the nice massage experience we were allowed to float for a long while on our own. The cleaning process was easy, the ladies did a nice job but we still had a little mud in our ears a day later. We definitely recommend this tour and highly recommend going early. When we left we saw several large tour buses on their way.. we will likely do this again some day
事業者からの返答
Thank you for choosing us
I
I394IQmatthewl
March 24, 2026 · via Tripadvisor
Total VIP experience!
This experience was amazing and the time they spent with you and made you feel comfortable with the entire process. The cost of this excursion was well worth it! Do the private VIP experience not the group one. The private tour was totally worth it. The staff was kind and their generosity was exceptional. Thank you again Fernando and team.
事業者からの返答
Thank you for choosing us
J
Jonathan_S
January 12, 2026 · via Viator
Enjoy the most unique and surprisingly enjoyable excursions ever!
We had a great time experiencing the Lodo Volcano Mud Bath in just outside Cartagena! It is such a unique experience! We weren't sure if we would like it, but decided to try it because it was so out of the ordinary and I'm glad we did!
Gilberto, our driver was so nice, and very informative on the hour plus drive there and back about different sites, and things taking place in and around Cartagena, and took really good care of us the entire time!
Once we arrived at the mud volcano, he introduced us to the staff that would be taking care of us. They were instrumental in helping us in and out of the mud bath, making sure we were safe ascending and defending the volcano, and helping to wash the mud off of us down in the lagoon/lake. We even chose the option to have a massage inside the mud bath, and that was awesome! The guys did such a great job! Then after we were cleaned up and had changed clothes, we had a snack with tasty homemade beef and chicken empanadas and soft drink!
It was a top notch experience from start to finish and I highly recommend you try this unique experience!
事業者からの返答
Thank you for choosing us, always delivering the best to our customers
H
Helene_J
January 4, 2026 · via Viator
It’s ok
It was an interesting experience. Would not do again. Steps down super slippery and a bit dangerous. Bathers afterward were a bit rough. “Massage” was hmmm. Bit if you’ve never taken a mud bath it’s an experience.
事業者からの返答
Thank you for choosing us
E
E6296QNrayl
December 26, 2025 · via Tripadvisor
Unique and fun family activity
Our tour guide and driver were both fantastic. Took us from the cruise port through Cartagena to the mud volcano while explaining the history and the sites of the city around us. The mud volcano itself was such a unique experience. You have people massage you while you’re in the mud and help you carry your things around and then you have people down in the lake who wash you off. The tour guides were also fantastic as they helped us navigate the tipping culture for this area. Highly recommend the experience. The entire family had a blast.
事業者からの返答
Thank you for choosing us
Z
Zhuangyue_L
December 23, 2025 · via Viator
Forced tip culture by tour guide
So I should start off saying, we absolutely loved the experience of the volcano. The reason I’m leaving such a low review was the service provided by the tour. To start off, I was expecting a little more engagement on the ride out there from a “bilingual” tour guide, but her English was pretty rough. It was a mostly silent ride.
She told us on the way out there to expect to tip $25 to all the people (guy who takes photos, guy who holds your stuff, massage, and the lady that rinses you off). So it should’ve been $50 total for us. At the end of it she told us we needed to tip more, $40 total for each of us. And then she proceeded to count the money that we gave them and told us we weren’t tipping enough even though she gave different amounts in the car. To me, at $280 for two of us, the tour guide should be looking out for us with the locals and not the other way around. Plus, everything online says you only need to tip each person $2-$4, so the original amount she told us in the car was already more than what everything online says. I will say, getting there early before the crowds (8am) is amazing, you have the whole thing to yourself. But you could do this for far cheaper in a taxi or an uber
事業者からの返答
We are sorry, our tour guide tried her best but she couldn’t find the apropieted words to communicate with you and let you know the correct instructions.
K
Kevin M
November 16, 2025 · via Tripadvisor
Excellent
The most authentic experience that I had in Cartagena. The people were lovely. Gilberto was an excellent guide who made us feel comfortable with the whole experience.
事業者からの返答
Thank you for choosing us
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