Tour was identified as accessible. They were unable to accommodate my husband in a wheelchair, for the gondola, and refused to refund any portion of our tickets.
事業者からの返答
Hello,
Thank you for your feedback. Your comments help us improve the quality of our tours.
Kind regards,
Greetings from Venice
G
gpemwieser
March 2, 2026 · via Tripadvisor
German tour in English?
We had booked a German tour. It's in the booking information. This was also the reason that we booked this and also willing to pay an extra price for it.
The language given was English (astonished us, but we thought this was a misstatement).
How do they define German Tour? We were the only German-speaking participants and the guide spoke English.
The guide was very good and explained everything very well (in English, which we also understood well).
Organizationally, it worked out well.
The rating is due to the German Tour, which were not adhered to.
事業者からの返答
Sehr geehrter Gast,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu teilen.
Es freut uns sehr zu hören, dass Ihnen die Tour gefallen hat, Sie die Erklärungen unserer Reiseleitung als klar und informativ empfunden haben und auch die Organisation reibungslos verlaufen ist.
Gerne möchten wir darauf hinweisen, dass die Buchung gemäß den Reservierungsdetails für eine englischsprachige Führung vorgenommen wurde und die Durchführung entsprechend in englischer Sprache erfolgte.
Ihr Feedback ist für uns sehr wertvoll, da es dazu beiträgt, unsere Informationen für alle Gäste so transparent wie möglich zu gestalten.
Mit freundlichen Grüßen
B
bell35242
June 23, 2025 · via Viator
No Gondola tour was included!!!
Guide was extremely knowledgable; however, tour was supposed to include a gondola tour. We asked about the gondola and she had no clue. Told us to go back to the starting point and ask - of course there was no one at the starting point to ask!!! So no gondola ride was included!!!!!!!!!!!!!!!! Very frustrating and completely inexcusable. False advertising.
事業者からの返答
Hello ,
Thank you for your kind and thoughtful review. Your kind feedback helps us improve our tours and experiences with our suppliers. Our Team with each and every tour try to improve and try to find where mistakes are. Guests are required to follow all information on the voucher.
Sending kind regards,
Team Venice Events
S
Scott_B
May 31, 2025 · via Viator
Be careful about getting the info for the Gondola!
Our tour guide was very funny and very knowledgeable. The only problematic part is we also booked a tour with a gondola ride and none of the information provided told us where and when that was to take place. We had to message the provider and fortunately about 14 minutes before the meet up time they responded and we happened to be in that area. So beware and ask questions up front. Otherwise it was a very well run and well guided tour. Highly recommend.
事業者からの返答
Hello Scott,
Thank you for your kind and thoughtful review. Your kind feedback helps us improve our tours and experiences. We look forward to welcome you back in Venice.
Sending kind regards,
Team Venice Events
L
louissZ6207BP
May 14, 2025 · via Tripadvisor
Tour was incredible. Gondola itinerary is inaccurate
We had Monica as a tour guide she was wonderful, a great combination of explaining the importance of the art of architecture of both buildings as well as the history of Venice more broadly.
Only complaint is that the tripadvisor itinerary advertises that the gondola ride would immediately follow the tours when they finish at one.
At the end of the tour we were told the gondola ride would not happen until three. The gondola ride was definitely worth it and me and my wife enjoyed it.
We were disappointed that we were unable to make it to our other afternoon plans because the gondola ride was important.
Can’t stress this enough, tours were great and gondola was fun. Just know that if doing it all back is what you’re wanting to schedule this isn’t the correct one.
事業者からの返答
Hello Louis,
Thank you for your kind and thoughtful review. You kind feedback helps us improve our tours and experiences. We look forward to welcome you back in Venice.
Sending kind regards,
Team Venice Events
C
Carla_L
February 25, 2025 · via Viator
Great tour
Our tour guide was great. She not only gave us information from the tour, but about Venice in general. She was very friendly and answered any questions we had. Very easy to understand and laid back. Would highly recommend!
事業者からの返答
Hello Carla ,
Thank you for your kind and thoughtful review. You kind feedback helps us improve our tours and experiences. We look forward to welcome you back in Venice.
Sending kind regards,
Team Venice Events
B
BoardingPass507262
May 28, 2024 · via Tripadvisor
Venice.. beautiful Venice!!
Venice was truly magnificent.. the weather didn't deter our excitement and experiences. Our night tour was totally amazing with the streets feeling alive. Then our day tour with Mike..made it all comes to life with Venice's rich history. We totally enjoyed our gondola ride and the company. The restaurants were exceptional and the shopping as well. Wish we had more time here!! Awesome Venice!!
8
809KlausB
May 22, 2024 · via Tripadvisor
Seen once is enough, there are nicer places
A large market square, that's all it is. The surrounding arcades are surrounded by cafes and upscale boutiques. If you want, you can sit down in one of the countless cafes and enjoy an overpriced coffee or espresso.
We saw the square and were somewhat disappointed.
We have seen nicer squares without the tourist crowds, and we were in Venice specifically for the "sights", but seeing it once is enough for us for the rest of our lives.
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Anne_O
September 27, 2023 · via Viator
Well organized and informative tour
This was an informative and efficient way to see the two magnificent structures that are the St. Mark’s Basilica and the Doges Palace. Our guide, Diana, was very engaging and really knew her Venetian history. The tour also included tickets to explore the Correr museum on our own, which we did after the guided tours (and lunch). It’s always a distinct advantage to skip the lines. Tour was well organized despite the chaos of San Marco piazza.
W
Warren_L
June 24, 2023 · via Viator
Amazing sights but very disappointing
The tour was amazing and our guide excellent! However, the quality of the audio equipment, earphones and a lack of carry strap ruined the tour ! Not what we had expected given the cost. My wife gave up trying to listen to the commentary half way round the tour and really missed out !!