when you book the tour they charge your credit card and you receive a voucher, which i thought was my ticket o save it in the iphone wallet. I purchased on that i could enter at any time sine was doing as day excursion from Malaga and the time slots available did not work wiyh train schedule. I arrived to the site and to my shock the voucher is not the ticket. I was supposed to reply to an email to confirm i was still coming.. Never heard of such a method. I did not see such an email. so they cancelled my booking and since the sitev was completely sold out I could not enter. Traveled a full long day there and back. once in a lifetime experience (at my ago not another opportunity). I had already paid! They received my money. What was the point of having to reply to another email? I never heard of such a procedure. I wont use viaor ever again anhd will let all my travel friends know of this.
アルハンブラ宮殿＆ナスル朝宮殿＆ヘネラリフェ予約アクセスツアー
+2 photos
概要
- 所要時間
- 3 時間
- 料金
- $62 / 人
- 場所
- Granada, スペイン
- 評価
- 3.1 / 5 · 20 件のレビュー
- グループ
- 少人数（最大10名）
- キャンセル
- 下記の規定をご覧ください
- 確認
- 即時
- チケット
- モバイルチケットまたは印刷したチケットの受付可
- 事業者
- Great Travel Experience
説明
グラナダの最も象徴的なランドマーク、伝説のアルハンブラ宮殿で歴史に足を踏み入れましょう。 歴史的なアルカサバを探索し、印象的なカール5世の宮殿を眺め、のどかなヘネラリフェ庭園を散策しましょう。 スペインのムーア人の遺産の美しさと、このユネスコ世界遺産をユニークなものにしている注目すべきイスラム建築をご覧ください。 グラナダで最も有名なモニュメント、伝説のアルハンブラ宮殿へ 見事なナスル朝宮殿へのアクセス（入場が含まれています。公式タイムスロットは午前10時から午後6時までランダムに割り当てられています） ムーア人がスペインの文化と建築を形作ったアル・アンダルスの時代へ 美しい花々、噴水、優雅な水路で知られる、息をのむようなヘネラリフェ庭園を散策 グラナダの豊かな歴史を象徴する歴史的なアルカサバと印象的なカール5世宮殿に驚嘆 アルハンブラ宮殿の驚くべき建築と雰囲気を発見しながら、自分のペースで自由にアルハンブラ宮殿を探索
ツアーオプション
旅程
The Alhambra
イスラム建築の世界で最も偉大なモニュメントの一つである壮大なアルハンブラ宮殿を訪れ、ムーア人スペインの素晴らしさを発見しましょう。 グラナダのパノラマの景色を眺めながら、複合体の中で最も古い部分である歴史的なアルカサバを探索しましょう。 印象的なカール5世宮殿へと続きます。その印象的なルネサンス様式のデザインは、周囲のムーア建築と対照的です。 かつてナスル朝の支配者が避暑地としていた美しいヘネラリフェ庭園を散策し、アセキアの中庭や魅力的なサルタナのハルディン・デ・ラ・サルタナの優雅な水路を眺めましょう。 訪問のハイライトは、息をのむような美しいナスル朝宮殿で、入り組んだ中庭、緻密なタイル細工、華やかなホールで知られています。 入場は含まれており、公式タイムスロットはチケットシステムによって午前10時から午後6時の間に割り当てられる。 このユネスコ世界遺産を自分のペースで探索し、豊かな歴史と時代を超えた美しさをお楽しみください。
含まれるもの
含む
アルハンブラ宮殿の入場チケット
カルロス5世宮殿へのアクセス
ヘネラリフェ庭園へのアクセス
アルカサバへのアクセス
ナスル朝宮殿へのアクセス
含まない
食べ物と飲み物
ホテル送迎
物理ガイド
旅行者の評価
3.1
20 レビュー
重要情報
- 近くに公共交通機関があります
- あらゆる体力レベルの方に適しています
- 予約時に参加者のフルネーム、生年月日、国籍、身分証明書の詳細をお知らせください。
- パスポートまたは身分証明書の原本を持参してください。コピーは認められません。有効な身分証明書がないと入国を拒否される場合があります。
キャンセル
予約後の変更・取り消しは一切できません。 キャンセルされた場合、返金はできません。
0日前以上0%の払い戻し
レビュー(20)
B
Paid for a booking - Didnt get in!
J
Perfect, a place...
Perfect, a beautiful place that I would recommend to my friends and family; it is a charming place ……………………….
事業者からの返答
¡Gracias por compartir su opinión!
P
Operator and company not recommended.
Irresponsible; they canceled on us the day before the visit, after we had booked it more than 30 days in advance. We found out when we inquired about the tickets; we complained at the moment, and they did not resolve the problem they created without providing a response. We could not make the visit since our trip continued. I do NOT recommend this company.
事業者からの返答
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and disappointment caused. We completely understand how frustrating this situation must have been, especially after booking well in advance and planning your trip around the Alhambra visit. We would like to clarify that all Alhambra reservations go through a processing stage after the booking is placed, during which we work to secure the tickets. If the booking is successfully confirmed, the tickets are issued accordingly. However, in some rare cases, due to limited availability and high demand, a booking may not be confirmed. In such situations, the reservation is automatically canceled and fully refunded according to our policy. In your case, unfortunately, the booking could not be confirmed, which resulted in the cancellation before your travel date. We truly regret the impact this had on your travel plans and understand your disappointment. Your feedback is important to us, and we are continuously working to improve our communication and booking processes to provide a better experience for our customers.
E
Last-Minute Cancellation Ruined Our Alhambra Visit
I booked two tickets for the Alhambra through Viator well in advance and paid a premium price, trusting them for an important part of my trip. Then, only two days before the visit, they suddenly canceled my booking because of their own “ticket issue.” Because of this last-minute cancellation, I had no chance to find an alternative. All Alhambra tickets were completely sold out, and I lost the opportunity to visit one of the most important landmarks in Spain because of Viator’s poor management. What makes it even worse is that they seem to sell more tickets than they actually have available, then cancel on customers at the last minute. This is extremely unprofessional and a complete waste of travelers’ time, money, and plans. Very disappointing experience. I will never use Viator again and I do not recommend relying on them for important or limited-availability bookings like the Alhambra.
事業者からの返答
Thank you for sharing your feedback, and we sincerely apologize for the disappointment and inconvenience caused. We completely understand how frustrating this situation must have been, especially considering the importance of the Alhambra visit in your travel plans. We would like to clarify that all Alhambra bookings go through a processing stage after the reservation is made, during which we work to secure the tickets. If the booking is successfully confirmed, the tickets are issued accordingly. However, in some rare cases, due to limited availability and extremely high demand, a booking may not be confirmed. In such situations, the reservation is automatically canceled and fully refunded in accordance with our policy. In your case, unfortunately, the tickets could not be secured, which resulted in the cancellation of your booking. We truly regret that this happened so close to your travel date and understand the impact it had on your plans. Please know that we do not intentionally oversell tickets, and we are continuously working to improve both our availability management and communication process to provide a better experience for our customers. Once again, we sincerely apologize for the inconvenience caused and appreciate your feedback.
M
Everything works!
Received our tickets the day before !
事業者からの返答
Vielen Dank für Ihr Feedback.
P
Same tickets...
The same tickets can be purchased directly on the official Alhambra website much cheaper, but they run out soon and must be taken well in advance.
事業者からの返答
Gracias por sus comentarios.
I
Disastrous experience,...
Disastrous experience, they cancelled my tickets for the alhambra the day before (unable to find any) while tickets were on sale on their site but 5/10 times the price. I was at least allowed a robot response...
事業者からの返答
Merci pour votre retour, et nous sommes sincèrement désolés d’apprendre votre expérience. Nous souhaitons préciser qu’après la réservation, celle-ci passe par une phase de traitement durant laquelle nous travaillons à sécuriser les billets. Si la réservation est confirmée, les billets sont alors émis. En revanche, si la réservation ne peut pas être confirmée, elle est automatiquement annulée la veille de la date de visite. Dans votre cas, malheureusement, la réservation n’a pas pu être confirmée, c’est pourquoi elle a été annulée la veille de votre visite. Nous comprenons à quel point cela a pu être décevant, surtout compte tenu de la difficulté à trouver des alternatives, et nous vous présentons nos sincères excuses pour la gêne occasionnée. Votre retour est très important pour nous, et nous continuons à améliorer notre service ainsi que notre communication.
H
Alhambra, Nasrid Palaces & Generalife
Great experience. Definitely worth the money. Be sure to get a guide. Guide not booked in advance but at the gate that possibility was there
事業者からの返答
Bedankt voor uw feedback.
A
Don't book from here if you want a ticket
Horrible, horrible experience. We went to Granda from the US just for this, and the operator cancelled on us the night before the trip. DO NOT book from this operator if you want a guaranteed ticket. Viator was also completely unhelpful, and the operator ghosted us after cancelling the ticket. They are not responding to any communications - email, text, etc. No compensation was given for travel, hotel, or anything else other than a refund. Do not book from here.
事業者からの返答
Thank you for sharing your feedback, and we are truly sorry to hear about your experience. We understand how disappointing this must have been, especially considering your travel from the US. We would like to clarify that after a booking is made, it goes through a processing stage where we work to secure the tickets. This process can continue up until the day before the travel date. If the booking is successfully confirmed, the tickets are issued accordingly. However, if the booking cannot be confirmed, it is automatically canceled and a full refund is issued. In your case, unfortunately, the booking could not be confirmed and was therefore canceled in line with this process. We sincerely regret the inconvenience caused and understand the impact this had on your travel plans. Your feedback is important to us, and we are continuously working to improve both our communication and booking processes.
H
Very disappointed with the viator service
Present on time on the site and no ticket for entry. Forced to call viator to receive tickets by email but visit the Nasrid palace Impossible c was too late
1人が参考になったと回答
事業者からの返答
Merci pour votre retour, et nous sommes désolés d’apprendre votre expérience. Nous souhaitons préciser que vos billets ont été envoyés la veille de votre date de visite via Viator CLC, conformément à notre procédure standard. Ces billets sont nécessaires pour accéder à toutes les zones du site, y compris les Palais Nasrides. Nous comprenons à quel point cette situation a pu être frustrante et regrettons sincèrement les désagréments causés. Nous vous recommandons également de vérifier tous vos canaux de communication, y compris vos e-mails (ainsi que les dossiers spam/indésirables), avant la visite afin de vous assurer de bien recevoir les billets à temps. Votre retour est très important pour nous, et nous travaillons continuellement à améliorer notre service et notre communication.
Granadaの類似ツアーを比較
- 最安値: Skip The Line Alhambra and Generalife Guided Tour — $35
- 最高評価: Albaicin & Sacramonte Electric Bike Tour in Granada — 4.9 (1,306 件のレビュー)
- 最短: Albaicin & Sacramonte Electric Bike Tour in Granada — 2 時間
| ツアー | 所要時間 | 評価 | 料金 | |
|---|---|---|---|---|
| アルハンブラ宮殿＆ナスル朝宮殿＆ヘネラリフェ予約アクセスツアー | 3 時間 | 3.1 (20) | $62 | |
 Skip The Line Alhambra and Generalife Guided Tour | 3 時間 | 4.1 (3,962) | $35 | 見る |
 Alhambra & Generalife Skip the line Small Group including Nasrid Palaces | 3 時間 | 4.7 (3,340) | $69 | 見る |
 Albaicin & Sacramonte Electric Bike Tour in Granada | 2 時間 | 4.9 (1,306) | $52 | 見る |
 Granada: Alhambra Guided Tour including Nasrid Palaces | 3 時間 | 4.9 (1,104) | $49 | 見る |
 Granada Tapas and Wine Small Group Tour | 3h 30分 | 4.9 (933) | $78 | 見る |
 Granada: Alhambra and Nasrid Palaces Ticket with Audioguide | 3 時間 | 3.8 (809) | $65 | 見る |
料金$62
3.1(20) 無料キャンセル