The guide Suki was very pleasent and gave us a lot of information and took care of the trip very efficiently. Always smiling she really made us feel at home.
The driver Suda was very very good and made our journey comfortable by driving us so smoothly and patiently.
事業者からの返答
Thank you very much for your wonderful 5-star review! We are so happy to hear that you had such a pleasant and comfortable experience with our team. It is especially wonderful to know that our guide’s friendly smile, excellent knowledge, and attentive care made you feel at home.
We are also delighted to hear your kind comments about our driver and his smooth, patient driving. We will be sure to share your compliments with the team—they will be very happy to hear them!
Thank you again for choosing Japan Gray Line. We truly hope to have the pleasure of welcoming you back to Japan again in the future!
V
V4067KVandream
August 7, 2026 · via Tripadvisor
Even in the rain, had a great day on the tour!
Misha was great as a guide, storytelling, and enjoyed our time with her.
Bus driver was not very pleasant
Only drawback, we were ready for pickup at 810 and was told at 805, pickup was now going to be 0900. Would have loved to have been notified sooner.
事業者からの返答
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you enjoyed your time with Misha and appreciated her storytelling and guidance. We will certainly share your kind comments with her.
At the same time, we sincerely apologize for the inconvenience caused by the last-minute change to your pickup time. We completely understand how frustrating it must have been to be ready at 8:10 a.m. and only be informed at 8:05 a.m. that the pickup would be delayed until 9:00 a.m. We agree that you should have been notified much earlier, and we are very sorry for the poor communication.
We also regret that you did not find the bus driver's attitude pleasant. We take your feedback seriously and will share it with the relevant team so we can improve our service.
Thank you again for choosing Japan Gray Line. We truly appreciate both your kind words about Misha and your honest feedback, which will help us provide a better experience for our guests in the future.
J
Johnathon N
March 27, 2026 · via Tripadvisor
Mt Fuji private tour
This was a great experience. The guide was helpful and made every stop fun.
事業者からの返答
Thank you very much for joining our Mt. Fuji and Hakone Private Day Tour and for sharing your kind review.
We are delighted to hear that you had a great experience and enjoyed the tour. It is wonderful to know that your guide was helpful and made each stop enjoyable and memorable for you.
Your kind words are greatly appreciated and will certainly encourage our team. We hope to have the pleasure of welcoming you again on another tour in Japan in the future.
L
Lauren A
January 17, 2026 · via Tripadvisor
Bucket list!
Our fabulous guide picked us up from the lobby of our hotel in Tokyo and flawlessly navigated us to the Shinkansen - skipping a 2 hour ride in traffic. Disembarking at Odawara we jumped into a comfortable van to begin full day of amazing parks, shrines, lakes and unbelievable views of Mt. Fuji.
Our tour guide Yoshi went above and beyond to accommodate us and to make our day unforgettable!
事業者からの返答
Thank you very much for sharing your experience! We’re delighted to hear that you enjoyed our Mt. Fuji and Hakone private day tour, from enjoying a smooth Shinkansen transfer to exploring beautiful parks, shrines, and lakes with breathtaking views of Mt. Fuji. Yoshi is delighted to have been able to help make your day memorable. This tour is designed to provide a seamless and fulfilling experience in just one day, and we’re thrilled it could offer such a special experience. We look forward to welcoming you again for another adventure in Japan!
