Never again !
Our full day private tour to Rome from our cruise ship was cancelled just hours before it was to begin. This left my grandson and I stranded on the ship with no other excursions available. Apparently , the tour operator can cancel at any time. No guarantee that you will actually go.
Insult to injury, they emailed me the “good news” that my $500
would be refunded .
Do not trust this site
事業者からの返答
We’re sorry to hear that your tour was canceled. However, we kindly ask you to double-check whether your review was posted to the correct business, as we do not provide private tours in Rome. This is a standard shared group tour.
We also do not offer any private tours of Rome at the $500 price point you mentioned. This amount is approximately equivalent to the daily rate of an average local certified guide alone, without even taking into account transportation from Civitavecchia.
We strictly follow Viator’s cancellation policy and do not cancel tours at the last minute. In the rare event that a shared tour must be canceled due to an insufficient number of participants, we always provide at least 24 hours’ notice so that guests have enough time to make alternative arrangements.
If there has been a mix-up with another provider, please feel free to update your feedback accordingly.
Safe and happy travels!
T
Tanya_B
May 29, 2025 · via Viator
Great Team, Easy Flow
Marianna, Ricardo, and Julia did a great job keeping our group on schedule and together, no one was left behind! They were all very kind and helpful throughout the day. Marianna especially stood out as a knowledgeable and engaging guide. The only thing I wish had been included was access to the Vatican and Colosseum, we only stopped outside for photos, which felt like a missed opportunity on such a landmark-filled tour.
S
Steven_T
April 11, 2025 · via Viator
Rome all day tour
Whirlwind tour of Rome. We came from the port and only had 7 hours to spare including 1.5 hours each way for travel. We saw a LOT in four hours which was great and we really liked our tour guide. The bus was late for our morning pick up and the pick up was a little disorganized. We were concerned we would not make it back to the ship on time for a 5 o’clock on board time, but we did with plenty of time to spare.
事業者からの返答
Thank you for your feedback and for sharing your experience.
We’re very happy to hear that you enjoyed the tour and appreciated how much you were able to see in a short amount of time, as well as the work of your guide.
Regarding the morning pick-up, we would like to clarify that the bus was not late. The 30-minute window reserved for collecting participants is standard practice due to the size of the port and the geographical distribution of some cruise ship participants, which can sometimes cause slight adjustments. This collection time is planned carefully to ensure a smooth departure for everyone.
We are glad you made it back to your ship with plenty of time to spare and hope you have many more wonderful travel experiences ahead!
D
Dream04819727461
December 3, 2024 · via Tripadvisor
Thanks man !
Beautiful city I can't describe through my words so you guys need a visit. I genuinely appreciate and thankful to our respected knowledgeable guide Aaron who help us to men our day memorable.
G
Go48890940357
November 29, 2024 · via Tripadvisor
Streets of rome
Everything was okay, special thanks to our guide who had extraordinary knowledge of this region and also its past inspired me so much.
A
aLK787hjgj
November 16, 2024 · via Tripadvisor
kids can get tired quickly. Be sure to bring snacks and water
What I loved most was that the tour was designed with families in mind. It wasn’t just a long, boring walk through history; it was an interactive experience. My son got to hear stories about gladiators, emperors, and Roman gods, and even had the chance to ask questions along the way. The pace of the tour was perfect—plenty of time for exploration without feeling rushed, and regular breaks so no one (especially the little ones!) felt overwhelmed.
J
Joeniles5266
November 14, 2024 · via Tripadvisor
Perfect for me
Our tour began with a comfortable drive to Rome, where we explored the city's iconic landmarks. We marveled at the Colosseum's grandeur, discovered the ancient history of the Roman Forum, and tossed a coin into the Trevi Fountain. Each stop was a treat for the senses!
What impressed me most was our guide's flexibility and willingness to accommodate our interests.
Overall Experience: 5/5
Guide Knowledge: 5/5
Transportation: 5/5
Cultural Insights: 5/5
Value for Money: 5/5
J
julianaR436JZ
November 3, 2024 · via Tripadvisor
One day straight from the port
The team picked us up right from the port. Making it so easy for us to get into the city. We never felt rushed, and the whole day was really good.
C
Cynthia_V
September 24, 2024 · via Viator
Tour delayed at the beginning and after free time and unsafe bus driver
First, the tour was supposed to start at 9:30. We were shuttled from the ship to the drop off area from the Port. Look for 'someone' holding a sign. Could not find her anywhere. Had to call and she was outside the meeting area under the McDonald's sign. Then we ALL waited a 1/2 hour for a couple who went to the wrong place! And then they never showed up!!!! So the whole tour got delayed and the group had people from several ships leaving the port at different intervals. Finally, we left and had to go back in the gate area to get the bus. Then the bus driver seemed to be miffed at the delay as well. Finally, the bus driver was very distracted with his phone, answering personal calls and texts!!!!
事業者からの返答
We regret to hear about your disappointment, let me address all concerns raised:
1. We highly recommend paying closer attention to the provided pickup instructions, which clearly state that the meeting point is located OUTSIDE the cruise terminal, not inside where you were looking for the group. The tour coordinator and the bus were at the designated point as communicated to you.
2. The 30-minute pickup window is clearly mentioned in the Meeting & Pickup section of the tour description. If you prefer to depart earlier without waiting for fellow participants, we highly recommend booking private tours instead of shared ones.
3. All our drivers are fully licensed and authorized by the state to work with tourist groups. Giuseppe is no exception; he is a professional with 17 years of experience who adheres strictly to regulations, including not using his phone while driving.
4. According to the guide, you don’t speak Italian, which raises the question of how you recognized whether the driver was answering personal or business calls. Please note that when the bus is parked, drivers are allowed to use their phones, including for personal calls, before the tour starts.
5. It is common for us to have guests from different cruise ships on our tours. Fortunately, with 24 years of experience in this field, we are adept at planning the timing perfectly and guaranteeing a timely return to the ships.
6. According to GPS records, your bus departed and returned to the port on time, and the tour duration matched the description perfectly. This is why your refund request was denied by Viator.
Safe travels!
M
Michael_S
August 25, 2024 · via Viator
Marvelous Trip
We arrived in Italy on a Norwegian cruise and booked our tour through Viator. Our experience in Rome was excellent. Although the city was very crowded and we couldn't avoid the usual tourist rush, we loved the entire experience. We enjoyed all the iconic sites we visited; both the Vatican and the Colosseum were impressive. I wish we had more free time to explore, but with the three-hour transfer to and from the port, we didn’t have that much time for Rome itself. Our guide, Mario, did an outstanding job; we loved his Italian charisma and sense of humor. Overall, it was a memorable and enjoyable experience that we highly recommend to anyone visiting by cruise ship.
Romeの類似ツアーを比較
最安値: Skip-the-Line Group Tour of the Vatican, Sistine Chapel & St. Peter's Basilica — $23
