Hello, I received a message earlier that we could no longer make the climb due to an API failure. Yeahhh right. I had bought my tickets for 48 eu p.p. We went online to look and they left the house for x2. I can make my remarks about this working method!
事業者からの返答
Onze excuses voor deze vervelende ervaring. Uw boeking is helaas door een technische fout in ons API-systeem niet goed verwerkt, waardoor de klim niet kon doorgaan. We hebben dit direct met u besproken, onze excuses aangeboden en het volledige bedrag terugbetaald.
We begrijpen uw frustratie en nemen uw feedback serieus. We werken eraan om dergelijke technische problemen in de toekomst te voorkomen.
K
Karen
June 17, 2026 · via Viator
Paid for 5 star service got 1 star.
Could not provide the tour i booked and offered another "instead". When I looked into it they gave me a much lesser tour but tried to sell it as comparable. When I pointed this out to the provider they "ghosted" me.
事業者からの返答
Thank you for your feedback. We’re sorry to hear about your experience. However, we have been unable to locate any record of this booking in our system based on the information available in your review. We would appreciate the opportunity to learn more about this situation and investigate further. Please contact us directly with your booking details so we can look into this matter and assist you appropriately.
H
heidivL9860LC
April 11, 2026 · via Tripadvisor
No Tickets Available after Booking, Notified the day before
Booked a month in advance and the day before the tour I get a message from the tour company saying that there was an issue and they didn’t have the tickets available for us. They offered either a full refund or a ticket for an experience of a lesser value with no partial refund. When I responded to their message directly, they never responded. I had to reach out through different avenues to get my refund which fortunately was successful. It was very disappointing as we chose to book with this company when we could have booked with others. We also could have still gone if they had notified us sooner because we could have booked with someone else.
J
joshrB6707RA
September 11, 2025 · via Tripadvisor
Dome review
Good service, got tickets booked and explained whole process with how fast track tickets work and where to go to avoid the ques at the dome. 100% recommend
事業者からの返答
Thanks for sharing! Glad the fast track tickets and clear guidance helped you skip the queues—100% recommended indeed!
L
loretam0808
June 12, 2025 · via Tripadvisor
Wonderful experience!
Had an amazing time at the Santa Maria del Fiore.It was absolutely beautiful. We were running late from a previous tour and Around City Florence assisted us so we didn’t miss our opportunity. They even followed up to make sure we had a good time. I would recommend them highly to book any excursions you may want to see.
事業者からの返答
Hello,
Thank you for choosing us, we are glad you had a good time and enjoyed the experience.
We always strive to provide memorable time for our visitors.
Looking forward to having you back on another occasion :)
all the best,
