Luis was a great guide. Very knowledgable and we could tell he was obviously a local man who loves his community. The pace was comfortable. He didn't spend too much time in one place yet we felt we saw everything we wanted to. It gave us the lay of the land which set up the remainder of our week in Antigua for success!
事業者からの返答
Hi Melinda,
Thank you so much for such a wonderful review! We’re absolutely thrilled to hear that your walking tour was a great way to kick off your week in Antigua.
Luis will be so happy to know that his passion for his community and his knowledge made your experience special. We truly believe that having a local guide who genuinely loves what they do makes all the difference—and it’s great to hear that came through during your tour.
We’re also glad the pace felt just right and that it gave you a clear “lay of the land” to enjoy the rest of your stay. That’s exactly what we aim for—helping our guests feel confident, inspired, and excited to explore even more.
We hope you had an amazing rest of your time in Antigua, and we’d love to welcome you back for more unforgettable experiences in the future!
A
Aline_D
November 25, 2024 · via Viator
Good Tour guide
The tour was okay but it's not for 4hrs at all. We started at 9am and the tour was over by 11am, only lasted for 2 hrs. No water was offered as mentioned on the tour and you have to pay to enter the cathedral which wasn't mentioned. Otherwise, it's a very quick tour. I think you can do it on your own since Antigua is very small, plus this tour is too expensive for just 2hrs.
事業者からの返答
Hello Aline,
Thank you for sharing your feedback about the Antigua Walking Tour. We’re sorry to hear that the experience did not meet your expectations. Regarding the entrance to the cathedral, we’d like to clarify that it is not included in the tour, and this is specified in the tour details. However, we regret any confusion this may have caused.
We are truly sorry that the tour lasted only 2 hours instead of the advertised 4 hours, and that bottled water was not provided as promised. This is not the experience we aim to deliver, and we will address these issues with our team to ensure they are corrected moving forward.
Thank you for bringing this to our attention, and we hope you’ll consider giving us another opportunity in the future to provide you with a more enjoyable experience.
T
Troy_S
March 1, 2023 · via Viator
Best value I have spent on a tour so far.
This tour was extremely informative and worth every penny we spent. I could do this tour again, because there was so much I probably didn't absorb the first time around.
事業者からの返答
Hello Troy! I am so happy to know that you had a great time on your half-day walking tour in Antigua. There is definitely much information to know about when you visit this almost-500-year-old city. It is exciting to know that all the knowledge from our tour guide was well-received and most importantly, that you enjoyed the experience.
Come back to Guatemala any time, we will be happy to receive you with open arms. Take care!
J
Jennifer_R
March 20, 2022 · via Viator
Fine, if you like indoor museum tours.
Our 1/2 day tour started at our hotel at 9 am and we walked through the square, heard about the buildings there, and then on to a huge old monastery/hotel/convention center/wedding venue/museum. Most of the tour was spent there as it was so big. We didn't get a tour of Le Merced, which I had expected and we spent a great deal of our time in museums. I would have liked more of a tour of the city and explored museums on my own.
事業者からの返答
Hello Jennifer, thank you so much for your review. I totally understand how you feel about this situation. The tour included a visit to The Santo Domingo Museum, which maybe you would have liked to stay for a shorter time and I apologize that it was not the case.
We always do our best to go above and beyond the expectations of our clients. If you give us a second chance on a tour, we will make sure all your expectations are fulfilled. Also, feel free to talk to our team every time you are not feeling comfortable with the service, including the time we are spending at a certain place and we will change things as soon as we can so you feel satisfied with the personalized tour for you.
We will remain at your entire service. Please take care
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