Disappointing Experience – Poor Organization and Service
The booking process was smooth, and communication with the English-speaking representative was professional. Unfortunately, the service delivered fell significantly short of what was promised.
Our hotel pickup was 45 minutes late, forcing changes to our plans. Both the departure port and the yacht were changed, and the trip started 40 minutes late. The crew was unaware of our pre-ordered drinks and snacks and could not communicate in English, leaving me to coordinate arrangements by phone instead of enjoying what was meant to be a special occasion for our wedding celebration.
The change of departure port also affected the sea conditions and views, which were an important part of our plans. The photography service was equally disappointing, with poorly lit and framed photos and a video clip that spent around 20 seconds showing only the sea rather than us. To make matters worse, the drop-off arrangements changed, and we had to leave the yacht 10 minutes earlier than scheduled, despite paying for the service by the hour.
These were not minor inconveniences but a series of organizational failures that significantly affected the entire experience. What should have been a memorable celebration became a stressful and disappointing day.
I strongly encourage the company to improve its coordination, communication with customers and crew, and quality control. I would advise future customers, particularly international visitors who do not speak Turkish, to confirm all arrangements in writing and ensure that the promised services can actually be delivered.
A special occasion deserves reliability and professionalism. Unfortunately, that was not our experience.
S
Sionnara
April 1, 2026 · via Tripadvisor
✨ Unforgettable Experience in Istanbul – Truly Exceptional Service! ✨
From the very beginning, this team exceeded every expectation we had. Planning something so special in a different country made me incredibly nervous, but they made the entire process feel effortless, smooth, and completely stress-free.
They handled everything — from transportation to the most beautiful setup, including elegant décor and even traditional hot tea service that added such a special touch. Every detail was thoughtfully planned and executed to perfection.
The quality of the photos and drone videos was absolutely stunning — beyond anything we imagined. They captured every moment so beautifully and professionally, turning our experience into something we will cherish forever.
What truly stood out was their professionalism, organization, and genuine care. They were attentive, responsive, and made us feel comfortable and confident every step of the way.
The final result? Absolutely breathtaking. We are beyond happy with everything and so grateful we chose to book with them.
If you’re planning something special in Istanbul and want it done flawlessly — look no further. This team is simply the best. 💫
Highly, highly recommended!
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hamoodh474
January 4, 2026 · via Tripadvisor
Unforgettable Wedding Anniversary with Lotus Yachts
Lotus Yachts made our wedding anniversary truly unforgettable. The yacht was beautiful, the dinner was delicious, and the atmosphere was perfect for a special night with my wife. The photographer and violinist were amazing and added a really romantic touch throughout the evening. The laser message on the bridge with our names was the highlight of the night and made the whole experience feel unique and personal. Everything was well-organized from start to finish, and we would definitely recommend them for any special occasions.
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51gilld
September 10, 2025 · via Tripadvisor
Excellent
I went to a surprise birthday party for my niece’s husband. Amazing!.Between my niece and the staff it was so well organised. All the staff were so helpful especially Jean who served food and helped at tables.
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markoveco
November 14, 2024 · via Tripadvisor
Great choice for a special occasion
We had a fantastic time on the yacht. Basak and his team made sure of it. As I booked it for a proposal it was important that everything goes as planned, communication was easy and they ensured that it is a memorable one.
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Chad_Q
May 29, 2024 · via Viator
1st class service on a first class yacht
Impeccable in every way. The cake I ordered was exceptional. The service was very nice and they even for a price moved the meeting point to Galataport to keep us from having to get a long ride. This is first class all the way.
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OnAir20217229529
April 29, 2024 · via Tripadvisor
Birthday celebration
"Exceptional service from Banraplang Sun and Neeraj at the birthday party in Courtyard! They were incredibly attentive, making sure everyone's needs were met promptly and with a smile. Their professionalism and friendly demeanor added so much to the celebration. Thank you for making the event memorable!"
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FarAway65867925165
September 22, 2023 · via Tripadvisor
Awesome
The service, good and the ambiance. The best in town. I love this spot right here. We definitely will be back
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oguzzz1
November 28, 2022 · via Tripadvisor
Party
We had a yacht party in the lotus yacht with my friends and we had so fun. They were very friendly and kind.
Everything was so good. İf you are looking yacht for events or trip, you are at the right place. Thanks a lot for everything Lotus Yacht...
D
Damlakaya
November 28, 2022 · via Tripadvisor
Party in Yatch
Lotus yatch is a wonderful company, Anıl who is captain of lotus yatch he is very friendly and kind.
We had wonderful time at lotus yatch.