I booked this reservation by mistake because I believed the price was displayed in my local currency. As soon as the payment went through, I realized the error and immediately requested a cancellation through TripAdvisor while also contacting the tour operator directly.
Only a few minutes had passed since the booking was made, so there was no impact whatsoever on their operations or ability to resell the reservation. Despite this, the operator refused to cancel the booking or offer any reasonable solution. I even proposed receiving only a 50% refund, but that was also rejected.
In the end, I did not take the trip, yet I was charged the full amount. What disappointed me most was not the mistake itself, but the complete lack of flexibility and willingness to help resolve an honest error made within minutes of the purchase.
My advice to future customers is to be extremely careful when checking the date, time, and currency before confirming a reservation. Based on my experience, this is not an operator that is willing to negotiate or work with customers when unexpected issues arise, even when the request is made immediately after booking.
事業者からの返答
Thank you for your feedback. We understand that booking mistakes can happen; however, the circumstances were not as simple as described.
Your reservation was made at approximately 7:00 PM for a tour departing the following morning. Although our office normally closes at 7:00 PM, our team remained available until after 9:00 PM to organize your last-minute booking. We contacted the driver and guide on call, finalized operational arrangements, and prepaid the required attractions and entrance tickets to ensure your tour could operate smoothly the next day.
When you requested cancellation around 10:00 PM, these arrangements had already been completed and costs had already been incurred. For this reason, we were unable to cancel the booking free of charge or offer a refund outside the agreed cancellation policy.
We always strive to assist our guests whenever possible, but we must also honor commitments already made to our staff and suppliers. We appreciate your understanding and wish you the best in your future travels.
B
Barbara_R
September 4, 2025 · via Viator
Adventures with Zed in Switzerland and France
We had a fantastic time with our tour guide Zed in both Switzerland and Chamonix, France. He was knowledgeable, friendly, and accommodating in every way.
事業者からの返答
Dear Customer,
Thank you for sharing your experience.
We’re so glad to hear you had a fantastic time exploring both Switzerland and Chamonix with Zed.
His knowledge, friendliness, and accommodating spirit truly make tours special, and we’ll be sure to pass along your kind words to him.
R
RaKuVe
August 28, 2025 · via Tripadvisor
Excellent private tour from Geneva to Gruyeres.
Excellent private tour to Gruyeres. We were picked up from our rental house. Driver/Zed was very friendly, personable, informative and professional.
事業者からの返答
Dear Guest,
Thank you for your wonderful review!
We’re delighted to hear that you enjoyed your private tour to Gruyères and that Zed made the experience friendly, informative, and professional.
We hope to welcome you on another tour soon!
Best regards
T
Teresa_C
July 2, 2025 · via Viator
Gruyère - Great!
As a mother and daughter traveling solo to Switzerland, we so appreciated our private tour with Normands, who gave us an intellectual and entertaining appraisal of Swiss culture, as well as many interesting points of fact regarding Gruyère. We were treated like near-royalty at every stop, and so enjoyed not having to “think on our feet,” but only to sit back and enjoy the journey. Note: you will
Not be hungry after this trip!
事業者からの返答
Dear Teresa,
Thank you so much for your thoughtful review! We're truly delighted to hear that you and your daughter had such a memorable and enriching experience with Normands. We hope to welcome you both back to Switzerland for another adventure in the future!
Warm regards,
D
David_Z
May 29, 2025 · via Viator
David was fantastic! He...
David was fantastic! He even came and did our tour on his day off when it was his country’s national holiday. The chocolate museum and cheese factory were so fun (and delicious!!) for us and the kids. And then he dropped us off in the charming Gruyère village where he recommended the best place to get the best fondue for lunch! So thankful for his kindness and direction and for the very delightful day in Gruyere!
事業者からの返答
Thank you so much for your wonderful review! We're thrilled to hear you had such a delightful day in Gruyère. David will be especially touched to know his extra effort—giving the tour on his day off during a national holiday—made such a positive impact. We're glad you and your family enjoyed the chocolate museum, cheese factory, and of course, that delicious fondue in the village!
Your kind words mean a lot, and we’ll be sure to share them with David. We hope to welcome you on another tour soon for more unforgettable experiences!
B
Brent_R
May 15, 2025 · via Viator
Private tour to Gruyere's and wine tasting
Normunds was a great guide and took us to some amazing locations. Highly recommend the chocolate and wine tour.
事業者からの返答
Thank you so much for your kind words! We’re thrilled to hear that Normunds made your tour special and that you enjoyed the chocolate and wine experience. We truly appreciate your recommendation and hope to welcome you on another delicious adventure soon!
Best regards,
The Keytours Team
D
Devin_G
May 1, 2025 · via Viator
Babis was an incredible...
Babis was an incredible driver and guide. His knowledge of the local landscape was so informative and his demeanor was friendly and helpful. We loved having him as our guide.
事業者からの返答
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a great experience with Babis. His knowledge, friendliness, and dedication to our guests truly make a difference, and we will be sure to pass along your kind words to him.
We hope to welcome you on another Keytours adventure soon!
S
Sandra_L
March 29, 2025 · via Viator
Always reliable and great experience
On time, very friendly and excellent. Very caring guide and accommodating to our needs through out our journey. Especially when we had a horrible experience with Get your guide the previous day. I will definitely choose Viator vs others
事業者からの返答
"Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience on your private Gruyères cheese and chocolate tour. It's great to know that our guide was able to make your day special and accommodate your needs, especially after your previous experience. We look forward to welcoming you on another amazing journey soon!" 😊
B
Bianca_S
March 28, 2025 · via Viator
Lots to see and eat on...
Lots to see and eat on the trip. Comfortable and clean mini bus. The views are amazing. Family enjoyed the trip and guide was friendly and knowledgeable
事業者からの返答
"Thank you for your wonderful review! We're delighted to hear that you and your family had a great time on the Gruyères tour. From the stunning views to the delicious food, it truly is a special experience! We're also glad you found the mini bus comfortable and enjoyed the company of our friendly and knowledgeable guide. We appreciate your feedback and hope to welcome you on another tour soon!" 😊
L
Lauren_D
December 5, 2024 · via Viator
Excellent private tour!
Normunds was such a great driver and guide! We learned so much and had the best time! 10/10 would recommend!
事業者からの返答
Dear customer,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a great time and enjoyed learning with Normunds. We’ll be sure to pass along your kind words to him. Your recommendation means a lot to us, and we hope to welcome you again soon for another fantastic experience!
kind regards
Genevaの類似ツアーを比較
最安値: Best of Geneva City Tour with optional boat cruise — $56
最高評価: Award-Winning Geneva Chocolate &Old Town Tour (3h) — 5.0 (4,373 件のレビュー)
最短: Award-Winning Geneva Chocolate &Old Town Tour (3h) — 3 時間
