I liked the tour of the apartments, but it was almost impossible to see anything, way too many people. Why control entry times if too many people are accepted? The museum was closed for renovation, so the visit was finished in 30 minutes flat. That is expensive for what it offers. Had I known, I would have done the Summer Palace.
事業者からの返答
Dear Mira B,
Thank you for your feedback. We’re sorry that your visit did not meet your expectations.
The renovation work was disclosed in the product description, and the tickets were offered at discounted rates. The Sisi Museum remained operational, with the Empress’s personal belongings and key exhibits on display, although renovations affected some visitor routes. Unfortunately, renovation work and visitor management are beyond our control.
We appreciate you sharing your experience.
I
Irina_S
October 13, 2026 · via Viator
The fraud
It is not a tour, it is a fraud. Just tickets to the Sisi Museum. The best way will be to buy tickets to the museum directly.
事業者からの返答
Dear Irina S,
Thank you for your feedback. We’re sorry for the misunderstanding. As stated in the product description, this experience includes timed-entry tickets with a digital audio guide, not a live guided tour. Upon reviewing your booking, we confirmed that the advertised services were delivered.
We strive to provide transparent information, and we encourage guests to review the inclusions carefully before booking. Had you contacted us, we would have been happy to clarify any concerns.
M
Mike_R
October 12, 2026 · via Viator
Poor ticket activation & compatibility with museum systems
First the link for tickets (in the email and the Vistor App) did not connect to a ticket page but a .pdf document which supposedly had a link in it but that link only went back to the .pdf page. I tried to call the support number and it showed “India” on the screen and it just rang without anyone answering. Past the time of the appointment, 10:00 AM, the link finally worked and showed a ticket and when we tried to get into the Sisi Museum and the ticket agent said the tickets were not valid and were not compatible with their system. We were able to enter but only after much discussion with the ticket agent.
The instructions were poor for entry location. Also most of the Sisi Museum was closed for construction so we only saw a small portion of the museum. There was no notice of this limitation. Also, the Palace portion of the tour was not clear as to what we could visit so we only were able to visit the outside grounds as the tickets we had were not compatible with the gate entry systems.
I used Viator on other trips in Europe and had no issues. The second event I booked through Viator at Schönbrunn Palace had no issues so it maybe the tour company. My recommendation is to book directly with the museum rather than use the Viator App or try another company like Get Your Guide or another.
事業者からの返答
Dear Guest,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Had you contacted our support team during your visit through the email or messages, we would have been happy to assist you with ticket access and entry instructions.
Upon checking, we confirm that the actual tickets were shared with you through the provided link and in the same email we have attached PDF ticket file as well. We regret the confusion you experienced while accessing the tickets.
Renovation activities and access arrangements are managed by the attraction itself and which is beyond our control.
We appreciate your feedback.
J
Julia_N
October 10, 2026 · via Viator
Rip off
I usually have good luck with Viator but this was a rip off. The museum and the palace were one and the same even though represented as 2 separate events. In addition the garden is FREE to the public so should not have been advertised as part of this experience. Overall the museum took about 25minutes. That’s all
事業者からの返答
Dear Julia N
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
Upon reviewing your booking, we confirmed that the tickets were provided according to the selected inclusions. Although the Sisi Museum and the Imperial Apartments are located within the Hofburg Palace complex, they are separate attractions with distinct ticket inclusions.
Your booking included admission to the Sisi Museum and the Imperial Apartments, rather than the entire Hofburg Palace. The gardens were also included as part of the experience.
We regret any confusion regarding the inclusions and appreciate you taking the time to share your feedback.
M
Megan_M
October 9, 2026 · via Viator
We were not informed that...
We were not informed that half of the museum was closed. They were selling the tickets for €15 on location because of this. So we paid a ton of money for only about 20 minutes of walking through the apartments.
事業者からの返答
Dear Megan M,
Thank you for sharing your feedback. We are sorry to hear that your visit did not meet your expectations.
The Sisi Museum remained operational during the period in question, although renovation and redesign works were ongoing in some parts, resulting in changes to the visitor routes. These works are managed by the museum and are beyond our control.
However, despite these adaptations, the sense of "Sisi's aura as a living experience" still retains all its fascination, and the many personal items belonging to the Empress, impressively recounting the story of this exceptional figure of her time, remain on display in their entirety.
We appreciate you sharing your experience with us.
L
Louise_C
October 8, 2026 · via Viator
We paid to see the SISI...
We paid to see the SISI collection of Art. It was closed for this month and they should’ve told us and not charged us a full fair because they only showed us a few rooms of the apartments and that was not enough so we really should get reimbursed.
事業者からの返答
Dear Louise C,
Thank you for sharing your feedback. We are sorry to hear that your visit did not meet your expectations.
The Sisi Museum remained operational during the period in question, although renovation and redesign works were ongoing, resulting in changes to the visitor routes. These works are managed by the museum and are beyond our control.
We regret the inconveniences caused and appreciate you taking the time to share your experience.
M
MARTHAELENA_A
October 8, 2026 · via Viator
Unfortunately, the museum is under renovation, so it was a very, very short tour
At this moment, you cannot do the full tour, so it ends up being very expensive for how little they let you see
事業者からの返答
Dear MARTHA ELENA,
Thank you for sharing your feedback. We are sorry to hear that your visit was shorter than expected.
The Sisi Museum remained operational during the period in question, although renovation and redesign works were ongoing, resulting in changes to the visitor routes. These works are managed by the museum and are beyond our control.
We appreciate your feedback and regret any Inconveniences caused.
G
gilbert_r
October 8, 2026 · via Viator
Very very popor experience
An extremely poor experience!
The Hofburg palace was closed for renovation during the whole month of october.Viator sold us tickets anyway that we could not download
We had to buy separately tickets for the Sisi apartments and wasted $64 euros
We would like to be reimbursed
事業者からの返答
Dear Gilbert R.,
Thank you for sharing your feedback. We are sorry to hear about the confusion and inconvenience you experienced during your visit.
Upon reviewing your booking, we confirmed that the tickets were duly shared with you. The Sisi Museum remained operational during the period in question, although renovation and redesign works were ongoing, resulting in some changes to the visitor routes.
Please note that these renovation works are managed by the museum and are beyond our control. We appreciate your feedback.
F
friesoj
October 7, 2026 · via Tripadvisor
Great
Nice experience. Quickly in the museum, with the time slot.
事業者からの返答
Dear friesoj,
Thank you for your wonderful feedback! We are delighted to hear that you had a lovely experience and enjoyed the quick entry to the museum with your reserved time slot.
We truly appreciate your kind words and hope to welcome you again on your future travels!
H
Hugo_R
October 5, 2026 · via Viator
Nice museum. Palace much better.
The Sisi Museum is a Vienna attraction but there are many more museums in Vienna that are more worth visiting than the Sisi one.
The apartments and the Hofburg Palace deserve to be visited but you must dedicate time to the visit to enjoy them.
事業者からの返答
Dear Hugo R,
Thank you for sharing your feedback. We’re delighted to hear that you enjoyed your visit to the Sisi Museum, Gardens and Imperial Apartments of Hofburg Palace. We appreciate your comments and are glad you had the opportunity to explore these historic attractions at your own pace.
