Excellent tour with Cozzetta! She was upper knowledgeable and made the tour very enjoyable.
事業者からの返答
Hi Dano,
Thank you for leaving us a review. We are so glad to hear you had such a great time exploring the Accademia and Uffizi with Cozzetta. She will be happy to know that her knowledge and enthusiasm made the art galleries come alive for you. We really appreciate you joining us in Florence and hope to welcome you on another tour soon.
C
capnbob17
September 27, 2026 · via Tripadvisor
Definitely worth it
Marco was super knowledgeable (PhD in art history) and entertaining, and the timed entries were invaluable for avoiding massive queues. Well organised too.
事業者からの返答
Hi Bob,
Thank you so much for the review! Having an expert like Marco with a PhD in art history really takes an Uffizi and Accademia tour to the next level. We're thrilled you enjoyed the seamless organization and fast-track entry!
Best regards,
A
andygreever
September 24, 2026 · via Tripadvisor
Museum Experience
Very great tour. In depth information, relatively quick entrance into the museums. The guide was very knowledgeable but didn’t overwhelm us with historic information.
A
A6900JOsuzannef
September 22, 2026 · via Tripadvisor
Art Tour with Marco was INCREDIBLE
"Our tour of The David and Uffizi was remarkable. Nothing we read could have prepared us for the experience. Marco was exceptional!!! He brought life to each sculpture and painting. His vast knowledge of art history and the connections of the artists, their lives and significance in Italy and the world , told a story that was truly captivating. We left wanting to take art history classes. We are so grateful for Marco in this experience!!"
M
M2714KJlilyc
July 7, 2026 · via Tripadvisor
Fun and insightful
The guide is very knowledgeable and spoke about a lot of art we would not have known otherwise.
事業者からの返答
Thank you for your review! We're delighted to hear your guide helped you discover fascinating stories and artistic details you might have otherwise missed. We hope your visit to Florence's incredible galleries left you with lasting memories, and we'd love to welcome you back on another tour!
Y
Y9586EXanar
June 30, 2026 · via Tripadvisor
Waiting over 1 hour in line doesn't sound like "skip the line" as advertised
We booked this tour because it was advertised as a skip-the-line guided tour, but that is not what we experienced.
My husband and I waited in line for 80 minutes. The tour guide met us when we were almost at the front of the line, along with five other guests and purchased everyone's tickets right there. From my perspective, that is not a skip-the-line experience. We were the ones who spent over an hour waiting in line.
I was also disappointed that no audio devices were provided. I've taken many guided tours, and audio headsets have always been included. Without one, I couldn't hear many of the guide's explanations during the one-hour tour.
To be fair, my husband did receive an email the night before explaining that the guide was unable to secure tickets in advance and would try again that morning.
My husband and I arrived early to try and buy our own tickets and enter on our own without a guided tour but then realized since we already paid for the tour and were told we couldn't get a refund, we felt we had no choice but to continue.
Ironically, the only people who actually benefited from not waiting in line were the other five guests in our group, because my husband and I had already spent the 80 minutes in line before the guide arrived.
If a company advertises a skip-the-line tour but cannot provide that service on a particular day, customers should be notified in advance and given the option to cancel for a full refund.
Overall, this experience was not what we paid for or expected, and I will be requesting a refund.
事業者からの返答
Hi there,
Thank you for taking the time to share your review. We are truly sorry to hear that your experience at the Accademia and Uffizi did not match the seamless entry we always aim to provide. State museums in Florence occasionally experience sudden internal ticketing system glitches or strict booking caps that disrupt standard advance reservations, which is why our local team reached out the night before to keep you updated on the situation. While our guide was working hard on the ground that morning to secure group entry under challenging circumstances, we completely understand your frustration with the long wait and the fact that headsets were not utilized during the walk. I have brought these specific details regarding the ticket coordination and audio equipment directly to our Florence Operations Manager to ensure our backup procedures are handled much more efficiently. Please contact us at support@thetourguy.com so we can look into your booking details and get this resolved.
V
Vacation689498
June 24, 2026 · via Tripadvisor
So much to see!
Cortence (forgive me if I spelled that wrong) was wonderful and so informative as we walked through and admired the art!
事業者からの返答
Hi,
Thank you for taking the time to share your review. We are delighted to hear that you enjoyed our semi-private tour of the Accademia and Uffizi galleries and that you found the extensive art collections so captivating.
Providing a highly informative and seamless experience through these world-class museums is our top priority, and we are glad your guide made the walk so educational and wonderful. I will be happy to share your kind words with her.
Thank you for choosing to explore Florence's rich art history with us.
9
9kristenp
June 21, 2026 · via Tripadvisor
Great tour
Went with a small group to see the David. Our tour guide was very knowledgeable and helpful. She kept us all organized with so many people and helped the appreciation of the David.
事業者からの返答
Thank you so much for the great review.
We are so glad you enjoyed our semi private art tour and that your guide helped deepen your appreciation of Michelangelo's David. Navigating the busy crowds at the Accademia and Uffizi can be overwhelming, so we take pride in keeping our groups organized and moving smoothly with our fast track entry. Please tell your friends and family about The Tour Guy so they can experience Florence's masterpiece museums with us too. We would love to welcome you back on another adventure soon.