Go early... it can be very crowded but it is well worth the experience, no matter the crowds. The art leaves you with "goose bumps." I would also recommend that you purchase headphones or use a guide. Headphones served us well because it was easier to maneuver through the crowds.
事業者からの返答
Good Morning from Caf Tour & Travel,
Dear Customer,
Thank you for sharing your impressions of the Accademia Gallery! We’re delighted that the visit left you with such strong emotions the art truly has a timeless power. It would be a pleasure to welcome you again to discover more of Florence’s cultural gems with us.
With appreciation,
The Caf Tour & Travel Tea
D
Dominique_G
August 16, 2025 · via Viator
The real David
Very awesome display of history. The only reason I give it 4 stars is there was way too much musical history.
事業者からの返答
Good morning from Caf Tour & Travel,
Dear Dominique,
Thank you for taking the time to share your kind review! We’re delighted to hear that you enjoyed the visit to the Accademia Gallery.
Regarding the musical content, we would like to note that music is an integral part of Florence’s—and Italy’s—cultural and historical heritage. From the Renaissance to modern times, music has shaped art, society, and daily life.
We hope that, despite the abundance of musical history, you were able to appreciate how it connects to the broader story of Florence and its artistic legacy.
Thank you again for your visit and your feedback!
Kind regards
K
Kathy_G
June 5, 2025 · via Viator
Audio does not follow
The audio could have been better. It would have been helpful if it instructed you a route to take so it would follow the layout of museum or had each number correspond to a number room. (I could not figure out what room I was in)
事業者からの返答
Good morning from Caf Tour & Travel,
Dear Kathy,
Thank you for your feedback. We're sorry to hear that the audio-guided visit did not meet your expectations. Most of our customers usually find it helpful and informative. We would like to clarify that the audio guides we offer are the official ones provided by the museum itself, and their content and functionality are managed directly by the museum. We appreciate your comments and will be sure to pass them along.
Kind regards
A
Anita_D
April 13, 2025 · via Viator
No tour guide
I didn’t realize there was no tour guide for this tour. You met the “tour guide” and they gave you your tickets and that was it. Much cheaper to buy ticket and audio guide separately.
事業者からの返答
Good morning from Caf Tour & Travel,
Dear Anita,
Thank you for your feedback. We regret for any confusion regarding your experience. As outlined in the tour description, this experience includes entry to the Accademia Gallery, the use of an audio guide, and assistance from one of our team members at the meeting point. There is no traditional tour guide, as the experience is designed for those who prefer to explore with the audio guide at their own pace. All of these details are clearly stated on the product page of the tour on Viator. We hope this clarifies things, and we appreciate your understanding.
Best regards
J
James_C
April 17, 2024 · via Viator
Learning about the...
Learning about the history behind the pieces of art. Seeing all the pieces arts from Michael Angelo.
事業者からの返答
Dear James,
Thank you so much for sharing your positive experience with us! We're delighted to hear that you enjoyed learning about the history behind the artworks and getting to see the masterpieces of Michelangelo at the Accademia Gallery. It's always our aim to provide an enriching and memorable experience for our visitors.
We appreciate your feedback and hope to welcome you back soon for more cultural discoveries.
Warm regards
D
danafB5188FI
May 27, 2023 · via Tripadvisor
Breathtaking!
All the displays of the stunning artwork in this collection were magnificent! I would love to come back many times in the future. I would recommend this activity to all who come to Florence.
事業者からの返答
Good afternoon from Caf Tour & Travel,
Dear Dana,
Thank you for sharing your positive feedback and your travel experience with us.
We are glad to learn that you appreciated the Accademia Gallery. Michelangelo’s David and all the other stunning masterpieces are for sure an unmissable work of art, but many other treasures are kept inside the museum and worth the visit!
We look forward to welcoming you again in one of our activities!
Best regards
A
awlilly2
April 29, 2023 · via Tripadvisor
Book it, but with someone else
The Academia and the David were wonderful. The ticket which I bought from CAF through Get Your Guide is false advertising and I do not recommend you book with Get Your Guide or CAF Tour & Travel.
I purchased a ticket with an "optional audio guide", which I found out requires an additional fee that is never mentioned in the booking materials! (Why would the ticket advertise something that it does not provide? Might as well offer "optional lunch" or "optional gift from the gift shop"!)
When I contacted customer service Get Your Guide blamed CAF Tour & Travel, and nothing got resolved.
While I recommend the David, I also recommend booking with someone else for your peace of mind.
K
karincM2257VK
April 13, 2023 · via Tripadvisor
Horrible experience!
Beware!!! If I could give this zero stars I would! We have used TripAdvisor for 8 different activities this trip alone all have been great EXCEPT for this one. The representative that checked us in ( Karla) was rude and not helpful. I paid for 3 people and had my receipt - she only had 2 people on her list so told us to go get in line to pay for 3 rd ticket. ( wait in line even though I paid for skip the line tickets.) we waited in line and when we got to the front they said they had no more tickets for the day and one of us was unable to go in. Beyond frustrating. Again, had a receipt as proof of # of people I paid for. Then we paid for audio tour but when we went to counter to collect our audio cassette she told me they do not recognize Viator and do not work with that company. This was a horrendous experience, I called to speak to them on the phone and they told us, sorry we can not help you. Go with another company- this tour was the most unorganized, rude, unhelpful group I have ever experienced!!!! Complete waste of money and ruined our morning!!!!
事業者からの返答
Good morning from Caf,
We regret that you didn' t appreciate our service. The problem was that first you booked for 4 people. That you change the reservation from 4 to 2 people. So we modified the reservation and booked two tickets for you. The day of the tour you showed up but you were 3 people. Karla and his colleague at the departure point tried to find and buy one ticket more for you, as we always do in case we have people with no reservation. Unfortunately the museum dind't have tickets available. You spoke also at the phone with one person in the office and she explained you the situations. It doesn't depends on us if the museum is full booked.
We hope next time you will have a different experience.
L
LisaR5397
April 6, 2023 · via Tripadvisor
Exorbitant price
Too expensive to visit this museum..
David to see obviously but overpriced..
Otherwise interesting visit, rather to do at 9 o'clock
事業者からの返答
Bonjour de Caf Tour & Travel,
Chère Lisa,
Nous vous remercions d’avoir pris le temps de nous envoyer vos commentaires.
Concernant votre commentaire, nous aimerions préciser que nos tarifs sont strictement liés à ceux du Musée et, autant que vous puissiez voir, parfaitement en ligne avec les autres opérateurs de la zone.
De plus, la réservation que vous avez faite comprend aussi l'assistance au point de rencontre, la livraison immédiate de billets et l’entrée au Musée avec frais de réservation (entrée garantie et saut de la ligne d’entrée générale).
En espérant que vous nous donnerez l’occasion de revoir votre première impression,
Cordialement
C
Catalin V
February 11, 2023 · via Tripadvisor
For peak hours or full season
This option is ok if you plan to arrive at a peak hour or in the full season. Otherwise, a regular ticket makes more sense. We booked it for mid February and at 09.30 and there was no queue on the normal entrance.
