The trip was almost without incident, but make sure you are aware when booking that you will be on your own. We had some difficulties finding the gate at the Termini train station on the way in, we arrived to Firenze with enough time but went to the wrong Dante Alighieri monument to wait for the to the tickets, it seems there are multiple Dante statues throughout the city, finally we found the place outside the gallery got our tickets and started a self guided tour, note that you will have to pay for the headset. It takes about 3 hours to see the gallery. When we left I looked up for a golf cart tour of the city with RAYAN travel agency Florence golf tours, they sent the car to pick us up with no issues, Akram the driver was kind and welcoming, we spent the rest of the day visiting the different points taking time to see and take pictures before dropping us off at the Firenze train station. On the way back we had no issues leaving Firenze but did not know this was a different train itinerary so we got off at the next station which was 12 miles before Termini having to take a cab to get back to our hotel. Considering we visited Pompeii by train with a guide one day before with no incidents we would not book this trip again. The communication with the provider in the overall was good.
Dear Maria, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the difficulties you encountered during your trip. Rome’s Termini Station is indeed very large and can sometimes feel overwhelming, but there is always station staff available who can provide assistance if needed. We regret that you went to the wrong meeting point in Florence. As stated in the voucher, the designated meeting point is the Dante Alighieri statue located in the square outside the Uffizi Gallery. Regarding the headsets, we apologize for any inconvenience, but it is also mentioned in the voucher that guests are required to bring their own earphones. As for the rest of the activities mentioned in your review (such as the golf cart tour and other arrangements), please note that these services were not provided by us. We are glad to know that communication with our team was smooth, and we truly appreciate your feedback, which helps us to continue improving our services. Best regards,














