Good and easy, but if I had to do it again, I would choose a tour guide (with an in-person guide).
We easily received the tickets via WhatsApp, and there was no problem downloading the audio guide. Quick response from the agency when we requested an additional code for the download. However, the audio guide is not great: 4-5 audios per floor, but they are not linked to a specific point, rather general information, interesting but it would have been better to have detailed content related to what we see. No audio guide for the Forum or Palatine, and it is difficult to understand what is what. We chose the Arena, which offers a good viewpoint and less crowd, but it is not essential.
If I had to do it again, I would take an in-person guide. But no issues with the experience.
事業者からの返答
Nous sommes ravis d'apprendre que la remise des billets s'est déroulée facilement et que notre équipe a pu vous assister rapidement lorsque vous avez eu besoin d'un code supplémentaire.
Nous vous remercions également pour vos remarques concernant l'audioguide. Vos commentaires sont précieux et nous les prenons en considération afin d'améliorer le contenu et de rendre l'expérience plus complète et plus facile à suivre, notamment dans le Forum Romain et sur le Palatin.
Nous sommes heureux que, dans l'ensemble, votre expérience se soit bien déroulée et nous vous remercions d'avoir partagé votre avis.
P
Paula_G
May 28, 2026 · via Viator
We visited the Coliseum with...
We visited the Coliseum, with Arena, the Roman Forum and the Palatino. It was an amazing experience, however, we found that the indications in the spaces were not clear, which made us walk a little around. Our group was 7 elements, we bought the tickets with audio guide, but only 3 of us managed to access the application and did not answer us to help us solve the problem. Given the price of the ticket, which performed this function, we were disappointed in this situation.
事業者からの返答
Obrigado pelo seu feedback! Ficamos muito felizes em saber que gostaram da visita ao Coliseu, à Arena, ao Fórum Romano e ao Monte Palatino.
Lamentamos que alguns membros do seu grupo tenham tido dificuldades para aceder à aplicação do audioguia. Nestas situações, pedimos gentilmente que os clientes entrem em contacto connosco durante a experiência para que possamos prestar assistência imediata e ajudar a resolver o problema o mais rapidamente possível.
Agradecemos os seus comentários e esperamos que, ainda assim, tenham tido uma visita inesquecível à Roma Antiga.
H
heathereH6605PT
April 4, 2026 · via Tripadvisor
Bad experience
Got there at 11 for tickets booked at 11:30 as instructed. Three very stressed tour operators. Passed from one to another then another to then be told they don’t have our tickets, this option is not something that they offer and it must have been an error on the website. Issued a full refund but this is besides the point. The only thing they could offer us was an hour long tour of the outside then we could visit the free areas ourselves although this would cost us €40 each. We left it and then queued for over 3 hours to get tickets on site. Had we known they did not have our tickets we could’ve got there earlier and got in earlier as we weren’t able to actually enter the colosseum until 5:15 . I had had emails on previous days from viator about my ‘upcoming trip’ so no signs of anything being wrong prior. Just not what you want to happen one your once in a lifetime trip!
事業者からの返答
Dear guest,
We sincerely regret that your experience did not meet expectations.
Regarding the tickets, the Colosseum with Arena Floor and Ancient Rome with Audio App option you booked was affected by a system error, which is why our team could not provide the tickets on-site. A full refund was issued as soon as this was identified.
Our staff offered the alternative of the external guided tour and assistance to access the available areas, in line with the tour policies. Unfortunately, waiting times at the ticket office can be long during busy periods in Rome, and these are beyond our control.
We understand how frustrating this must have been, especially for a special trip, and we sincerely regret the inconvenience caused.
Kind regards,
O
olgarD2511HT
March 30, 2026 · via Tripadvisor
Disappointed.
With the maps everything worked fine, but we could not use the audio guide , which was included in the price. The username and password that were forwarded to us were invalid. When we asked for help, no one answered us. It's a shame, because we really wanted to hear interesting information and we really hoped for it. Disappointed.
事業者からの返答
Sehr geehrter Kunde,
es tut uns leid, von Ihrer Erfahrung zu hören. Leider haben wir während Ihres Besuchs keine Nachricht oder Anfrage von Ihnen erhalten, andernfalls hätten wir Ihnen selbstverständlich sofort geholfen, das Problem mit dem Zugang zum Audioguide zu lösen.
Bitte beachten Sie, dass die Zugangsdaten für den Audioguide getestet wurden und funktionieren. Im Falle von Schwierigkeiten steht unser Support-Team jederzeit zur Verfügung, um in Echtzeit zu helfen.
Wir bedauern sehr, dass dies Ihr Erlebnis beeinträchtigt hat, und hoffen, dass Sie Ihren Besuch im Kolosseum dennoch genießen konnten.
Mit freundlichen Grüßen
J
Jeremiah_C
August 28, 2025 · via Viator
It’s a beautiful building...
It’s a beautiful building with a lot of history. The app was very helpful for the points of information to understand a history and the process of the Colosseum. The downside is knowing when to go. Going in the summer at peak season you encounter massive crowds and hot and humid temperatures.
J
Jacinta_D
July 7, 2025 · via Viator
Ripped off no jump the queue
You can pay as little as 24 euro each for this experience else where. There is no such thing as jump the queue. The guided tour is an app they ask you to download. Totally ripped off. The Colosseum is absolutely worth seeing just don’t use this experience.
事業者からの返答
Our Colosseum with Arena Floor and Ancient Rome with Audio App experience is clearly described as an audio-guided tour, as evident from the title itself. Only ticket cost €24. Regarding the queue, guests only need to pass through security checks, which are mandatory for all visitors.
M
megarvinda2025
March 29, 2025 · via Tripadvisor
Awesome Visit
Its was smooth process and Everything well got access to the Arena floor and the audio guide was amazing . and Everything was really smooth . Maxwell send us the ticket day before through the whats app. Everything was perfect
R
Robert_H
March 29, 2025 · via Viator
Fun but not worth the extra price when you can get a basic ticket online or at the colosseum
The description of what is included is misleading as there isn’t a skip the line option at all as you’ve still got to wait in the long line and you can’t go on the ground floor area either as that’s a separate ticket as you can only go into the main arena stars and upper area
事業者からの返答
Dear Guest,
Thank you for taking the time to share your feedback. We’re truly sorry to hear there was any confusion regarding the access included in your tour.
Please allow us to clarify: the ticket you booked include access to the Arena Floor, which is part of the Full Experience entry. From your message, it sounds like there may have been a misunderstanding between the Arena Floor and the Underground section, which is a different ticket category entirely and not included in this particular experience unless specified otherwise.
Regarding the queue—what you’re referring to is the mandatory security screening at the Colosseum, which, for safety reasons, cannot be bypassed by any visitor regardless of ticket type. However, as priority ticket holders, our guests do in fact enter through a separate, faster-access line, allowing you to bypass the general queue at the entrance after clearing security.
If you still feel that you did not receive Arena Floor access, we would be more than happy to resend the ticket confirmation showing the included access for your peace of mind.
We appreciate your understanding and are always here to assist further if needed.
Warm regards,
Maxwell Karpzen
Arena Tours
