Good to get to all major attractions, buses came on regular intervals, and on time, well worth the cost
事業者からの返答
Thank you for your great review! We’re happy to hear that you enjoyed the convenience of reaching all the major attractions and found the buses frequent and punctual. It’s wonderful to know you felt the experience was well worth the cost. We hope to see you again on your next visit!
M
Martin_L
August 26, 2026 · via Viator
Confusing hop on hop off
To watch out for the same type of hop on hop bus companies as it was very confusing. In determining which company was which
D
DartmouthDS
August 16, 2026 · via Tripadvisor
Could be much better with some minor improvements
Not bad as an introduction to the city and a way to identify areas or attractions you may want to dig into further.
The drivers were generally very good: skilled at navigating the city and most of them were very friendly and helpful (Carlos in particular was a gem).
They need to improve a few things on the logistics side though: 1) have an app with arrival and departure times instead of a website and interactive map which are difficult to navigate. 2) buses are too infrequent. 3) not enough integration and coordination between the different routes made for silly delays in transferring from one to another.
4
425PaulB
August 15, 2026 · via Tripadvisor
Poor service
2 stops were closed so the bus was rerouted. Ended up 3 kilometres from our hotel. No explanation and no apology
事業者からの返答
Hello,
Thank you for your feedback. We’re sorry to hear that the rerouting of the bus caused inconvenience and that the communication around the changes did not meet your expectations. If you would like to share more details about your experience, please contact us at info@stromma.dk.
Kind regards, Stromma Denmark
B
BatWings2014
July 29, 2026 · via Tripadvisor
Disappointing and flawed
Should be a good way to see the city but overall not really worth it. I bought my ticket in person at 11.30am, was told it was valid for 24 hours but it expired midnight the same day.
I wanted to get off at Christiania but the stop was closed due to roadworks - the operator obviously knew about this so could have told me when I bought the ticket but did not.
Other stops were varied - some not well signposted, or not at all, so it's hard to know where and when you can get on the bus.
On board, the factual information given via headphones was interesting but didn't quite match up with the route - either too early or too late to see what was being described - and frequently a segment was cut off entirely before finishing.
T
Tracy_S
July 28, 2026 · via Viator
So so
I expected way more history and talking throughout. Not the best hop.on and off..we did 2 of the routes.
事業者からの返答
Thank you for taking your time to write a review.
We will take your feedback into consideration and hope that we can welcome you back on another tour in the future.
A
Anita_B
July 14, 2026 · via Viator
Not for everyone
The brewery was not very good. We were told all beer was included in the price. It was not. They let the bus get overcrowded and we had to stand. How do you enjoy the sights standing in the aisle.
事業者からの返答
Hello Anita,
Thank you for sharing your feedback. We're sorry to hear that the experience did not meet your expectations, especially regarding the information about what was included and the comfort level on board. If you would like to discuss your experience further, please contact us at info@stromma.dk.
Kind regards,
Stromma Denmark
J
Joanne_P
July 11, 2026 · via Viator
Hop on Hop off
The bus driver did not give any Information, the bus did not stop at all the stops and we were not informed until the last minute, he dropped us off at a stop and didn’t give us any clear directions even though we asked.
He wasn’t able to say what time the last bus was coming. We felt the map was terrible and the audio guide was not working properly.
事業者からの返答
Hello Joanne,
I’m sorry to hear about your experience. Not receiving clear information or guidance from our staff is not the level of service we aim to provide, and I understand how frustrating that must have felt. We would appreciate the chance to look into this further—please contact us at info@stromma.dk so we can follow up with you directly.
Kid regards,
Stromma Denmark
J
JuttaPlettenberg
June 19, 2026 · via Tripadvisor
Better to use Uber
Attention - there are several companies that hardly differ visually and in price. We booked 5 tickets directly with the red bus, offered by Copenhagen. Very poorly signposted, only 1 route, you cannot stay seated after the first. The introductory round and "ejection" and start differ. In Christiania, the bus stopped so briefly that we couldn't get out and had to go back. And the starting point in Christiania was not found. For multiple people, it's better to rent an Uber, they are plentiful.
事業者からの返答
Hello Jutte,
Thank you for sharing your experience. We’re sorry to hear that the signage and clarity around stops and routes made your trip frustrating, as it should be easy to navigate and enjoy. Your feedback is important to us, and we would appreciate the chance to look into this further—please feel free to contact us at info@stromma.dk.
Kind regards,
Stromma Denmark
J
Jet09909634926
May 17, 2026 · via Tripadvisor
Copenhagen is walkable so give this a miss.
Terrible organisation
There was unclear advice on the shuttle from the cruise terminal to the sightseeing bus. We were told to get off the bus only to be told to get back on it!
There is the option of three loops but despite being told the green loop bus was being held for us, it was full and left without us, this meant we were going to have to wait at least 30 mins before the next bus.
If you are moderately fit you can walk to most points of interest using Google maps.
Ended up asking for refund which was accepted hence the one star.
事業者からの返答
Thank you for taking the time to share your feedback. We’re very sorry to hear about the confusion and frustration you experienced with the shuttle and bus connections, as well as the inconvenience of missing the intended departure. That is not the level of organization or clarity we aim to provide.
We also understand how disappointing it must have been after being given conflicting information and then having to wait longer than expected for the next bus. We’re glad your refund was processed, but we fully appreciate that this does not undo the disruption to your plans.
Your comments are taken seriously and will be shared with our operations team to improve communication, coordination, and passenger guidance going forward. Thank you again for your honest feedback.
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