While the bus ride itself was fine, we couldn't synch our headsets and there was no one on board to help us, so we had no sound. Also, it wasn't clear that the Seine ride was separate in that you had to walk over to the landing which was a bit away. We took this tour because someone had limited mobility, so it wasn't wat was expected. Be clear about how the tour works.
C
Cathy_B
August 31, 2026 · via Viator
The building does have an...
The building does have an elevator.
Beautiful artwork and exhibits.
The audio portion of the tour was disappointing, it would have been good to know that you needed your own headphones to hear it in your phone without disturbing others nearby.
S
Steven_A
April 10, 2026 · via Viator
Nice idea; poor implementation
Bit disappointing. Staff were very nice, but the bus tour had a pretty limited audioguide that had to be listened to on your phone, and we were forced to sit and wait on the bus for 20 minutes to wait for some other group to join us. The boat tour also had almost no explanation--most of their audio guides were non-functional. Compares very poorly to the standard Hop on-Hop off bus experience or bus/boat tours in other cities we've been to.
事業者からの返答
Dear Steven,
Thank you for taking the time to share your experience.
We’re sorry that the tour did not meet your expectations, particularly regarding the audio guide and the waiting times. We take your feedback very seriously and will share it with our team to improve these aspects.
We also appreciate your kind words about our staff, and we hope to be able to offer you a much more satisfying experience in the future.
Kind regards,
Paris City Vision
P
Peter_W
September 20, 2025 · via Viator
Paris tour
A great way to see Paris landmarks on a double decker bus. Comfortable wh an app to help with commentary
事業者からの返答
Dear Peter,
Thank you for your feedback! We’re delighted you enjoyed the comfort of the double-decker bus and found the app helpful for the commentary. We hope to welcome you back for more sightseeing in Paris!
Kind Regards,
Y
Yvonne_K
July 2, 2025 · via Viator
Terrible tour.
This tour has no narration. You have to use your own cell phone to hear about the sights.
Most importantly, this is not a coach bus. The bus was extremely hot!
事業者からの返答
Dear Yvonne,
Thank you for your feedback. We're sorry to hear the experience didn’t meet your expectations. While the tour does use a self-guided audio system via smartphone, we understand that this may not suit everyone’s preferences and will take your comments into consideration as we look to improve. We’re especially concerned to hear about the discomfort on the bus, this is not the standard we aim to provide, and we’ll be investigating the issue with our transport partner. We truly appreciate you taking the time to share your experience.
Best regards,
A
Apostolos_S
June 22, 2025 · via Viator
This is completely self-guided; don’t expect someone to give you a tour
Do not expect a guide to give you a tour while you’re riding on the bus (double-decker w/open top). When we arrive to the meeting point, we were told that we needed to download an app, which would give us a tour while the bus drove around. So, if you do this, make sure you have headphones or AirPods for everyone in your group, because it’s noisy on the bus and you can’t just play the “tour” off your phone. I sat on the bottom level with my kids to avoid the sun exposure, but the views were not very good and we smelled gasoline exhaust fumes the whole time (almost two hours).
The boat part of the tour is even more “self-guided.” They just give you tickets for a boat ride and send off my yourself to find the boat. And there is no tour guide or phone app to guide you while on the boat.
Just set your expectations low for this activity. The gentleman who met us at the meeting point was very kind and helpful with downloading the app, etc., but once we got on the way, he had no role whatsoever.
事業者からの返答
Thank you for your detailed feedback. We’re genuinely sorry to hear that the experience didn’t meet your expectations, and we appreciate you taking the time to share these insights — they’re very helpful to us and future guests.
This particular tour is designed as a self-guided experience using the audio app, but we understand how that may come as a surprise if you're expecting a live guide throughout. Your comments about the need for headphones, the noise level, and the challenges of the lower deck are all valid and will help us improve how we communicate what the experience entails in advance.
We’re glad to hear that the team member at the meeting point was kind and helpful — we’ll be sure to pass that along. That said, we’re looking into ways to make the overall experience smoother, especially for families and first-time visitors.
Thank you again for your honest review — it helps us improve and better set expectations for all our guests.
Best regards,
S
Susan_R
May 23, 2025 · via Viator
The river tour boat was...
The river tour boat was great, fun. The bus tour is unnecesary and the bus was dirty. The tour guide only guided us to the bus and that’s it!! Not helpful at all.
事業者からの返答
Dear Susan,
Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the river tour boat experience! We’re sorry to learn that the bus tour did not meet your expectations and that you found the bus condition and guidance lacking. Your comments are important to us, and we will pass them along to our operations team to ensure improvements are made. We’re always working to enhance our tours and appreciate your input as it helps us do better.
If you’d like to share more details or discuss your experience further, feel free to reach out to us directly.
Best regards,
B
BruceAllan_W
April 16, 2025 · via Viator
Beautiful River cruise but lots of waiting and walking
We did the double decker tour in the late morning, early afternoon because I can't walk very far. We decided not to do the bus tour at 7 and instead walked to take the cruise. Disappointed that you didn't say we would have to walk to get the cruise. It took us 20 minutes from the drop spot. The cruise itself was lovely, but again poor instructions as to which stairs to go down and where to go - there were several signs for the tour we were supposed to go on both sides of the stairs.
事業者からの返答
Dear Bruce,
Thank you for sharing your feedback. We’re glad to hear that you enjoyed the cruise, but we sincerely apologize for the confusion regarding the walk to the departure point and the unclear instructions at the location.
Your experience is valuable to us, and we will work on improving the clarity of our instructions to ensure a smoother experience for everyone. We appreciate your feedback and hope we have the opportunity to welcome you again for a more seamless tour experience in the future.
C
Christopher_F
December 31, 2024 · via Viator
Paris
I was a cold day to be on boat tour but it was still worth seeing everything pointed out to us. The bus tour is a must, you can plan your route to see things up close later
K
Kenneth_K
October 9, 2024 · via Viator
Not what I expected
On the tour bus we were given a map with QR code for downloading narration on the trip. It was hard to hear the narration due to the open air bus and everyone else's phone not quite in sync on the narration. We never saw the tour guide again after we got on the bus. When we got off the bus we thought we would be heading to a river boat, but the tour guide was gone and never provided us a ticket for a boat ride or gave direction to somewhere else to get on a boat. Therefore, we never got the boat ride.