Driver was 45 min late. At end of tour, was not waiting at pick up point....45 min looking for him. Issues with tickets, he wanted me to go to a bank Atm with him and give him cash. Horrible experience.
事業者からの返答
Dear Guest, we’re sorry that your experience did not meet expectations. We had difficulty tracing this unusual case, but our records indicate that the driver arrived at around 9:30, slightly beyond the confirmed 9:00–9:20 window, due to traffic. That day, technical issues affected card payments for the optional activity, so cash was the only available payment method; there was no obligation to purchase. We apologise for the inconvenience and hope the places visited still left you with positive memories.
J
jonathaneQ8469IH
August 3, 2026 · via Tripadvisor
Amazing guide and Volcano tour
The Mount Etna and Alcantara river tour was an incredible and once in a lifetime experience! Stefano was excellent and super knowledgeable and friendly. Even when most of the summit was inaccessible due to volcanic activity, Stefano helped us make the most of it and it was a fantastic time.
S
Sophie_P
July 26, 2026 · via Viator
The highlight of our trip
The best tour with the most wonderful guide. We were staying a bit out of town for a pick up but our guide, Francesco, made sure we knew exactly where to go and updated us with the time on the morning of. He was enthusiastic and explained the plan for the day really clearly.
The first half of the day was Etna, and he explained the options available to us on the day and that they weren’t included from the original tour as they might not always be possible with weather conditions. We opted for the hike which took us for an easy walk around the craters. Francesco gave us so much information and we stopped often for photos. I would really recommend the walk. There was an opportunity to purchase lunch before moving on to the next stop
We then went to a small honey producer and sampled some local wines, olives and honeys. A short stop but allowed a toilet break and time to change into swimmers for the afternoon.
We then went to the gorge and spent about 2 hours walking up the river and riding the water down. It was a bit cold but so much fun and you could decide how far to go up the river. This was definitely the highlight of the day. The place was spectacular and a cool off in the river was very welcome
Thank you so much to Francesco for the highlight of our trip to Sicily! Please don’t think twice about booking this trip
A
Alain A
July 19, 2026 · via Tripadvisor
Mt Etna and Alcantara Gorge
Alessandro was amazing helpful and informative. Everything was impeccable
A
Annett_R
July 4, 2026 · via Viator
Great tour.
Enzo was a great tour guide. Soft trekking tour on Mount Etna very worth seeing. Alcantara Gorge very refreshing and extraordinary.
A
AmyLee_F
June 21, 2026 · via Viator
Fabulous!
The experience was amazing! Enzo was a great guide and so knowledgeable and passionate about Etna, we were so pleased we chose to stick with him during our time there. The tasting was a great opportunity to experience real Sicily and the Alcantara river was stunning. I’d definitely recommend getting some water shoes for that experience but they do sell them at a small kiosk at the entrance too!
F
Fearless63249957063
June 10, 2026 · via Tripadvisor
Wonderful experience with nature
It was a beautiful tour, with stunning landscapes; the experience of doing a bit of trekking was marvelous, the guide Salvatore was very kind, explained everything in great detail, and was always very accommodating.
4
459chasg
May 28, 2026 · via Tripadvisor
Fun day on mt etna
Long bus ride, but we enjoyed the mountain.
J
jackieeA4779MP
May 15, 2026 · via Tripadvisor
Mount Etna.
Mount Etna is well worth the visit. The tour guide was interesting and gave us a lot of information on the geological history of the volcano, the fauna and flora and the caves. An enjoyable day out.
S
Sightsee45924471678
May 14, 2026 · via Tripadvisor
Walking in the lava fields
Very Good ,guide was very knowledgeable on mount enta and took us to the lava caves and then honey tasting and round the day of on a relaxing river
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