Buyer beware. This was such a bad tour that I am still considering asking for our money back. Guide was not very informative, not fun, and not a single special moment on the trip. No communication from company before tour, other than asking if we could change the day and time. They didn’t pick up the phone when we couldn’t find them at the meeting place, despite three people working for company and only four guests. We waited before going into the pantheon for three other groups to join us-isn’t that against basic small group tour etiquette? We gave the night Segway tour and Rome street food tour 5 stars, do yourself a favor and choose these instead. My son is still complaining about this two days later. This is my worst experience on a paid tour ever.
事業者からの返答
We are very sorry to read that the experience did not meet your expectations.
We would however like to clarify a few points. The guide assigned to your tour is a licensed professional guide who consistently receives excellent feedback from our guests for both knowledge and engagement.
Having the tour with only 4 participants is not simply a small group experience, but almost a private one. In addition, for the Pantheon portion only, 5 extra participants joined for approximately one hour, still keeping the group under 10 participants in total. All guests were equipped with headsets, ensuring clear audio and continuous explanations from the guide throughout the experience.
Regarding communication and assistance, our team was fully available by phone, message, and email before the tour. Furthermore, besides the guide, a separate staff member was also present at the meeting point dedicated to the check-in process for your group.
While we fully respect your personal impression of the tour, we are disappointed to learn that the experience left such a negative feeling, as this is certainly not the level of experience we aim to provide.
Doooing Experience Team
R
ReesePatrick_O
December 1, 2025 · via Viator
Put it in the hole!
Amanda went well over the scheduled time but that was fine. She was very informative, funny and kept it light and could answer many questions.
事業者からの返答
Thank you for your kind review! We're delighted you enjoyed the tour with Amanda. She always aims to make the experience fun, informative, and engaging. We hope to see you again on another tour in Rome!
O
ostapack
November 30, 2025 · via Tripadvisor
Put it in the hole!
Amanda was a fun and knowledgeable guide. She was happy to answer questions, kept things light and had a wealth of information and good tips for other trips and activities in Rome. Definitely worth the price and would recommend further. Thanks, Amanda :)
事業者からの返答
Thanks so much for the great review! We’re so glad you had a fun time with Amanda and that her tips were helpful. We’ll definitely pass along your kind words to her. Hope to see you on another trip soon!
P
Peter_M
November 11, 2025 · via Viator
Love from Australia...
Alessandra was absolutely amazing. Born and grown up in Rome, studied Archaeology and the Arts. Who better to guide you? Her knowledge is incredible; she loves sharing her love and passion of Rome and its incredible history. What an amazing experience. Totally recommend this tour. If we were in Rome longer we would do it again, so much to take in. Loved it!!!
事業者からの返答
Dear Peter_M,
Thank you for your kind words! We’re so glad Alessandra made your tour memorable and shared her passion for Rome. We’d love to welcome you back anytime—there’s always more to explore!
Best regards,
K
KimberlyMoore
October 26, 2025 · via Viator
Highly recommend!
This tour is a MUST. My guide was so knowledgable and professional and was so kind to give me a recommendation for a local handmade leather store, which I ended up getting my big duffel bag I was looking for! I took myself to Italy for my birthday and I highly recommend this tour. The history of Rome is just insanely interesting to me that all these thousands of years later the remnants of the city are still there, and people with iPhones and lip filler are living above layers of literal history.
事業者からの返答
Dear Kimberly,
Thank you so much for your lovely review! We’re thrilled you enjoyed the tour and that your guide made it such a special experience — even helping you find that great leather shop! So glad your birthday trip to Italy was memorable. Hope to see you again soon!
Best,
M
Michael_B
October 5, 2025 · via Viator
Amanda the tour guide was...
Amanda the tour guide was absolutely fantastic! She was passionate about history and knew what she was talking about. Even gave us restaurant and activity ideas for the remainder of our trip. Will recommend this tour to friends and family.
事業者からの返答
Hi Michael,
Thank you so much for your kind words! 🌟 We’re thrilled to hear that Amanda made your tour enjoyable and gave helpful tips for the rest of your trip. We really appreciate your recommendation!
Grazie,
H
Henry_O
September 15, 2025 · via Viator
Poor communications and missed tour
Meeting place was changed 12 minutes prior to the start and we missed the text. We then tried to contact the guide to attempt to meet at the second venue but after numerous attempts and no contact from the guide we missed the whole tour. We are requesting a refund. The tour company, not Viator, said that the meeting place had not changed and was always at the Pantheon, yet their guide contacted us that there was a change - very disappointed and frustrated.
K
Kerry_D
September 14, 2025 · via Viator
Underground
Small group, great guide very informative with lots of local tips. Lots of information about Rome in general.
事業者からの返答
Dear Kerry,
Thank you for your kind review! We’re glad you enjoyed the Underground and Piazzas tour and found our guide informative with helpful local tips.
Best regards,
J
JulieAnne_S
August 3, 2025 · via Viator
Sabrina is an amazing tour guide
This is an amazing tour. You can escape the crowds and go back in time. Sabrina is very knowledgeable and brings ancient Rome to life.
事業者からの返答
Thank you for your lovely review! We're so glad you enjoyed the tour and that Sabrina helped bring ancient Rome to life. We'll be sure to pass on your kind words to her.
Warm regards,
R
Robert_B
July 23, 2025 · via Viator
Amazing experience!
It was incredible. Alex was amazing. Her passion for the city and it's history really shone through. I highly recommend her and the tour.
事業者からの返答
Thank you for the great review! We're so glad you enjoyed the tour with Alex—she’ll be thrilled to hear it. Hope to see you in Rome again soon!
