This is the second driver we used on our European trip with this company. The driver was on time and met us at the end of our cruise. I thought he drove kind of fast, but it might just be me. Overall, I’m impressed with this company. They will send updates and a lot of reminders for your trip. Will continue to use this company for future travel.
P
Peter_S
September 9, 2026
Perfect pick up from Civitavecchia (port for Rome) plus more
Rolando met us just outside the port exit - a perfect pickup point. His assistance with our luggage (six suitcases) was greatly appreciated, and the journey to the hotel door was made more comfortable by the provision of cold water.
In the afternoon Rolando took us on a five-hour tour of the city, which was just what we needed as it minimised the need to walk. We saw sights that we would never have seen on any of the regular tours, and for four us, I considered it great value for money at €350.
I cannot fault the service provided by Rolando and I would recommend him to anyone needing to be picked up at the port and/or taken on a tour of the wonderful city of Rome.
事業者からの返答
thank you very much for your review :)
H
Howard_W
August 3, 2026
Excellent experience ...
Excellent experience
Ronaldo was a great driver
On time & super professional
I would Highly recommend using this service
事業者からの返答
thank you very much for the review :)
K
Krista_S
July 8, 2026
Friendly, professional and wonderful operator!
What a fantastic experience - thanks so much! We had a wonderful drive with an experienced tour operator who was friendly and professional.
事業者からの返答
thank you very much for the review :)
J
Jennifer_S
July 7, 2026
Cancelled booking morning of and substituted company driver scary driver
I booked and paid for this transportation months before my travel date (I think 6 + months before). I confirmed with them the pick up location and time multiple times because no where on the ticket does it state the time (even though I provided it) messaging the help did confirm the pick up time but as the day got closer (I got nervous because I wasn’t receiving a reminder and confirmation as I had on all my previous transfers with other companies). I then got a message via email asking for pick up time and pickup location which had been provided again multiple times and confirmed with their company) I received additional emails throughout the day to contact them and I returned their emails with response then I reached out to the Viator support and they contacted the company for me and confirmed my pick up time and address for to next day. A few hours later 1130 at night the company messaged me asking to contact them again with the WhatsApp. I attempted to contact them but never received a response. The morning of pickup they messaged me and told me they had to cancel my shuttle (what??? I confirmed less then 12 hours earlier). I needed a ride to the port (1.5 hour transfer from Rome to the cruise port). One stressor became realty. Very poor company communication! Very poor. I gave this company a 2 star because they refunded my money at least immediately and then “found” another driver to pick us up and transfer us to the port
But I again had to pay for this transfer. The driver from the alternate company did show up on time but spoke very little English, was driving an older beat up merecedes class vehicle with Uber written on the side. He was wearing Jammie pants and an oversized t-shirt. I’m surprised we made it to the port alive. Multiple times he slammed on the brakes and had to swerve to avoid other vehicles. And multiple times we had to pick up our belongings off the floor after they went flying. Suitcases also hit the back of the chairs and windows.
This was not my style of “Luxury transportation”
事業者からの返答
hello, so if we can t do the transfer at 10 am and instead of cancelling we help you with another driver we get a bad review... thank you very much
J
Jennifer_G
June 21, 2026
Comfortable ride.
Driver was a little late. But very nice and welcoming. We had a a nice relaxing comfortable ride to the port.
事業者からの返答
hello, unfortunately we can t do anything about the traffic , we are sorry for the delay
J
Jeri_C
June 10, 2026
Excellent driver and prompt
Very prompt. Got us to our destination early because he arrived early to pick us up. Courteous and friendly. He was easy to locate.
事業者からの返答
thank you very much for the review :)
H
Heather_N
June 10, 2026
Door to door!
Our driver was on time and waiting for us at the ship. The car was clean. It was so easy to get door to door. We had four people and 8 bags that fit fine.
事業者からの返答
thank you very much for the review :)
K
kevin_m
May 8, 2026
10 out of 10
on time very clean and driver was very good we were a little late and he waited till all the party arrived
事業者からの返答
thank you very much for the review :)
I
I195KRkarenk
October 29, 2025
Transport from Rome to cruise ship
Communication was extremely poor.
Tried multiple times to change pick up time, never got confirmed. Day of trip we had no clue if we were getting picked up, called and was told their system was down, someone hung up on me, called again still could not confirm we were being picked up.
Requested refund
As we were booking an uber the driver finally arrived, he was very nice and professional.
When we were in the car got a call about why we requested a refund, they didnt have any problem reaching out once they had to refund.
Never again to trip advisor!
事業者からの返答
hello, you originally booked for 11.30 , than one day before you wanted to change for 10.30,which we did not confirmed as the van left the port at 9 am , you were picked up at 11.10 , you never called , but called viator to ask for a refund ,i don t understand why the bad review mrs Karen Konig ??? our number is well displayed in the booking, you never called , but you called viator instead
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