was not able to take the...
was not able to take the cruise. I printed the ticket as instructed, but the woman at the ticket counter barked at me, about a 8-digit booking number that was not on the ticket. I gave up and walked away.
事業者からの返答
Dear Mr. Wilford Johnson,
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the frustrating experience you had when attempting to take the Huangpu River cruise on December 12th.
We would like to clarify that we did send you a confirmation for the sightseeing ticket via both Viator booking platform and WhatsApp on November 19th, which should have included the necessary booking details including that 8 digital number.
We have already reached out to you to better understand the situation and to assist in resolving this matter. We truly hope to receive your response.
We also regret to hear about the manner in which you were treated by the staff at the counter. This is certainly not the standard of service we aim for, and we will communicate with our partners to ensure such incidents are avoided in the future.
In the meantime, we hope you are otherwise enjoying your stay in Shanghai. Should you need any further assistance or information, please do not hesitate to contact us directly.
Sincerely,
Be careful!
The operator refused to honour the Viator voucher.
After using Viator countless times all over the world with seamless experience, this is no longer the case.
事業者からの返答
Dear Madeleine_M,
Thank you for your feedback, and we sincerely apologize for the inconvenience experienced during the ticket collection process. We are, however, glad to know that the tickets were ultimately collected and used successfully.
As the local activity supplier for your Viator booking, we processed your reservation on August 28th and sent a confirmation which included the necessary instructions for collection. We regret if these instructions were not sufficiently clear, and we truly appreciate you bringing this to our attention. We are taking this as valuable feedback to improve the clarity of our communication for all future guests.
We hope you still enjoyed the Huangpu River Cruise. Thank you for your understanding, and we look forward to the opportunity to provide you with a seamless experience in the future.
Best regards,
Better Options
Was fun and all, but I could have bought the same ticket myself cheaper and I got nothing else for it. Also, the boat was crowded and had basically no seating UNLESS you paid another ¥100 to upgrade to VIP. Honestly, just go buy it yourself at the dock and then pay the upgrade, it will still be less than what I spent on this excursion here.
事業者からの返答
Dear Austin_R,
Thank you for sharing your feedback with us. We sincerely appreciate your perspective.
We’re glad to hear you found the cruise fun overall. Regarding the ticket price, our fee covers the convenience of securing your tickets in advance and ensuring access, especially during peak times when availability can be limited. We apologize if this wasn’t made fully clear during the booking process.
The cruise can indeed get crowded during popular times such as sunset or when the lights illuminate the Bund area. Unfortunately, upgrades to VIP seating can only be arranged on-site directly with the cruise operator and are not available for advance purchase. We sincerely apologize for any inconvenience this may have caused.
Your feedback is extremely valuable, and we’ll be sure to share it with the cruise company to help improve future guest experiences.
We regret that your experience this time did not fully meet expectations. Should your travels bring you back to Shanghai, we hope to have another opportunity to provide you with a smoother and more enjoyable experience.
Best regards,
