Misleading and deceptive advertisement and the company is horrible to deal with - very untrustworthy.
Misleading and deceptive — not a private transfer
The booking experience and promotional material for this “Both Ways Airport Transfer (Nevsehir Kapadokya – Kayseri Erkilet)” completely misrepresent the service. It strongly implies a private transfer — the imagery, price point, and description all point toward a more premium experience.
At no stage during booking or in the confirmation email is it made clear that this is a shared shuttle. You only find that information if you click through multiple “more details” links and expand several hidden sections — something no reasonable person would feel the need to do if the key info was already presented up front.
This isn’t just unclear — it’s misleading. I would never have booked a shared transfer. The company (Gate of Cappadocia Travel) absolutely knows they are doing this and they offer to refund your return fare (leaving you to arrange new transport) but they retain the highly inflated fee for the shuttle bus transfer. These transfers are 300 Turkish lira or $15AUD ($9.71USD). They are charging $33.99USD return which is much more aligned with private transfers with reputable companies.
Avoid this provider if you’re expecting a private transfer. There are more transparent operators out there.
事業者からの返答
Hello, our valued guest
As we have discussed with you before and explained the issue, we would like to explain it again here.
There is no information written as private transfer on the application you made the reservation. At the same time, it is written in your reservation details that the transfer is a shared transfer for a maximum of 17 people. This is visible in the screenshots of your reservation you sent us. In order to help you, we canceled the return transfer and refunded your money. This comment you made upset us because we patiently explained the status of your reservation to you and helped you with the refund.
You even said that you would make a bad comment if we did not refund.
We are sorry for this situation you experienced! However, we did not give you incorrect or incomplete information. All reservation details are written in the viator application.
C
Courtney_R
June 19, 2025 · via Viator
Misleading and deceptive advertisement and the company is horrible to deal with
Misleading and deceptive — not a private transfer
The booking experience and promotional material for this “Both Ways Airport Transfer (Nevsehir Kapadokya – Kayseri Erkilet)” completely misrepresent the service. It strongly implies a private transfer — the imagery, price point, and description all point toward a more premium experience.
At no stage during booking or in the confirmation email is it made clear that this is a shared shuttle. You only find that information if you click through multiple “more details” links and expand several hidden sections — something no reasonable person would feel the need to do if the key info was already presented up front.
This isn’t just unclear — it’s misleading. I would never have booked a shared transfer. The company absolutely knows they are doing this and they offer to refund your return fare (leaving you to arrange new transport) but they retain the highly inflated fee for the shuttle bus transfer. These transfers are 300 Turkish lira or $15AUD ($9.71USD). They are charging $33.99USD return which is much more aligned with private transfers with reputable companies.
Avoid this provider if you’re expecting a private transfer. There are more transparent operators out there.
事業者からの返答
Hello, our valued guest
As we have discussed with you before and explained the issue, we would like to explain it again here.
There is no information written as private transfer on the application you made the reservation. At the same time, it is written in your reservation details that the transfer is a shared transfer for a maximum of 17 people. This is visible in the screenshots of your reservation you sent us. In order to help you, we canceled the return transfer and refunded your money. This comment you made upset us because we patiently explained the status of your reservation to you and helped you with the refund.
You even said that you would make a bad comment if we did not refund.
We are sorry for this situation you experienced! However, we did not give you incorrect or incomplete information. All reservation details are written in the viator application.
R
Renee_g
September 11, 2024 · via Viator
Good communication
Good communication via WhatsApp. Answered all my questions and the company assisted me with all my questions.
T
thailys0
October 6, 2023 · via Tripadvisor
Service as indicated
They were waiting for us at the airport exit door upon our arrival and picked us up at the hotel at the scheduled time for the return to the airport.
T
thanuwat_t
October 3, 2022 · via Viator
both ways airport transfer were perfect
The driver picked me up and dropped me off , both ways airport transfer were perfect . The driver picked me at hotel 7:25
am and I arrived at Kayseri airport around 8:30 , My flight was at 9:55
R
rosa_s
September 29, 2022 · via Viator
Okay pick up experience if you are okay with waiting
Pick up on our way to Nevsehir was on time, but we had to wait around 30 mins for other people to come out also. Pick up on our way to the airport was very late, they said one time and came 45 mins after, which I think was disrespectful as we had to wake up earlier than normal and wait for nothing.
R
robxrod
May 20, 2022 · via Tripadvisor
Perfect ride
Service was great and on time. We were greater at the airport and ushered to the vehicle, a comfy and spacious Mercedes Benz Sprinter. The driver loaded our luggage and the drive was smooth. I’m from Los Angeles and driving in tight spaces is a skill I thought I had perfected but both our drivers (to the hotel and back to the airport) were wizards behind the wheel and literally made the Van 🚐 fit in places on a small car 🚗 should fit. These guys have skills. Overall I’d recommend and will definitely book when I return.
事業者からの返答
Hello our dear guest. We are so glad to see your review.
Thank you very much for your kind feedback.
Gate of Cappadocia Travel family.
T
trushtip2022
April 25, 2022 · via Tripadvisor
Excellent
Quick response And excellent services. I would recommend them to my friends & family for future travels.
事業者からの返答
Hello our dear guest. We are so glad to see your review.
Thank you very much for your kind feedback.
Gate of Cappadocia Travel family.
A
Albie_H
April 21, 2022 · via Tripadvisor
Perfect
Excellent transfer and excellent communication throughout! Contacted us immediately on whatsapp, stayed in contact through the process and picked up both times on time.
事業者からの返答
Hello our dear guest. We are so glad to see your review.
Thank you very much for your kind feedback.
Gate of Cappadocia Travel family.
S
Susiq1957
March 24, 2022 · via Tripadvisor
Stress Free Transfer
Easy to book, straightforward paperwork and follow up communication prior to transfer.
Prompt pick up with friendly professional drivers.
Would recommend.
事業者からの返答
Hello our dear guest. We are so glad to see your review.
Thank you very much for your kind feedback.
Gate of Cappadocia Travel family.