Viator completely betrayed me and ripped me off. I did not think to check messages on the App, telling me the provider would meet me at a different time and location from the one repeatedly confirmed by email and text message. Causing me to miss the entire day trip and refusing to refund me for this poor communication. Never again!
事業者からの返答
Dear KIMBERLY MILLER;
Thank you for your review but we dont have any mistake on this tour.We use the communication channels that the Viator system necessarily provides us with.When you changed hotels, you were given a meeting point near your hotel (large vehicles cannot enter your hotel's street) and the times were specified.You weren't at the meeting point at the tour time, and we tried to contact you using the phone number Viator gave us, but the phone was unreachable...We are very sorry that you were not included in the tour, but this is not our fault. Please contact Viator's guest department.
D
Dawn_I
June 2, 2023 · via Viator
Great but could be better
Really nice guides and drivers. Smooth trip there and back.
The horse is under construction - wish I had been told that ahead of time.
Also, tourists hate when guides tear down our religions, countries and politics. How is modern foreign politics and Christianity to do anything with Troia? It was really offensive to essentially call religious people stupid. Please teach guides to keep personal opinions to themselves and just teach us the history that we have paid to see and learn. Nice guide and very knowledgeable on Troia but needs a refresher coarse on professionalism and manners.
事業者からの返答
Thank you for choosing us. We have warned our employees (Guide) for the issues you mentioned in the comment. We will try not to repeat it.
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Gregory B
January 28, 2022 · via Tripadvisor
Great tour company
Took the Troy tour today and it couldn’t have been better. From the second of booking staff were helpful contacting me with information and from the second the tour commenced all staff were informative and helpful. Definitely would recommend to anyone visiting Turkey
