The drivers and guides...
The drivers and guides were fine. The buses got us there but seemed to be nearing end of life. We have been on other everglades trips and this trip had the least actual wildlife viewing.
事業者からの返答
Thank you for your feedback.
We’re glad to hear that you found the drivers and guides to be helpful during your experience. We’re sorry to hear that the bus condition and wildlife viewing did not meet your expectations.
Wildlife sightings in the Everglades can vary day by day, as animals are in their natural habitat and not guaranteed on any given tour. Regarding the buses, we appreciate your comments and will share them with our operations team as we continuously work to improve our fleet and overall experience.
Thank you for joining us, and we appreciate your input.
Best regards,
Attractions4us Team
Very disorgainsed service
The information related to us from the tour organisers was very muddled and confusing.
The 3 parts to the trip were not orgainsed by the same tour operator and this was not made know to us until we checked in for the first part of the trip.
The second part, bus tour, was leaving originally at 2pm and this was confirmed in an email and text and we had to get on this 2pm bus to ensure we reached the boat tour. When we checked in for the first part they stated we will be moved onto the 3pm Bus Tour as their will be no 2pm Bus. When we explained our predicament they stated it was not their problem as the boat tour was booked with a different tour operator. We then had over 3 hours of contacting the owner of the boat tour to get things rearranged, not relaxing, for a vacation.
事業者からの返答
We’re very sorry to hear about your experience and understand how frustrating this must have been, especially while on vacation.
This combination tour involves multiple operators, and while each component is scheduled in coordination, changes in one part can unfortunately impact the others. That said, this should be clearly communicated in advance, and you should not have been left to manage the coordination on your own.
We also regret the confusion around the bus departure time and the lack of support you received when trying to resolve the issue. This is not the level of service we aim to provide.
Your feedback is very important, and we will be reviewing this with all partners involved to improve communication and coordination moving forward.
Thank you for bringing this to our attention.
