DO NOT WASTE YOUR MONEY! We could not find the starting point of this tour. Several vendors for similar thing that send you on a chase to no end. We never were able to do this tour and denied a refund. We used the chat to try and find it and not helpful. THERE IS NO GUIDE
事業者からの返答
We’re really sorry to hear about your experience — this is certainly not the standard we aim to provide.
The meeting point for this tour is clearly outlined in the confirmation details, and our team is always available to assist in real-time to help guests locate it. That said, we understand how frustrating it must have been not being able to find the starting point, especially when time is limited.
To clarify, this is a self-guided experience and does not include a live tour guide, which is also noted in the booking description. However, we recognize that this may not have been clear enough and will review how this information is presented to avoid any confusion in the future.
We’d appreciate the opportunity to look into this further and make things right. Please contact us directly with your booking details so we can review your case.
Your feedback is important and helps us improve.
R
Rhoda_B
February 4, 2026
Wasted Money and Time
We booked for 8:30PM and it was confirmed online. We got at the venue at 7:30pm as it was stated in the instructions to be there 45mins prior to the schedule. Nobody was at the Kiosk. After 45mins of waiting, the water taxi has arrived only to be told that 7PM was their last trip and there’s no 8:30pm trip. We’re scheduled to head to Orlando that same night and we just wasted our time waiting for nothing. On top of that, we paid 50$ for the parking fee too!
I demand a refund for the tickets and parking fees!
J
JENNIFER_B
November 29, 2025
Ship review
Check in location was very confusing. We didn’t get on the boat until 3:30. The ride was an hour. It was really sub par.
P
Peter_W
October 2, 2025
Fingers off
Total failure, greatest time of the tour through the harbor docks, not the villas of the VIP”s.
The boat came of age, Constant interruption of the sound system thus the information that arrived from the tour guide was incomplete.
事業者からの返答
Hallo und vielen Dank für Ihr ehrliches Feedback.
Es tut uns sehr leid zu hören, dass die Tour nicht Ihren Erwartungen entsprochen hat. Unser Ziel ist es, unseren Gästen ein informatives und angenehmes Erlebnis zu bieten – umso bedauerlicher ist es, dass es bei der Technik und der Routenführung Probleme gab.
Wir nehmen Ihre Anmerkungen sehr ernst und werden sie an unser Team weitergeben, um mögliche Verbesserungen vorzunehmen. Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke mitzuteilen.
Wir würden uns freuen, wenn Sie uns in Zukunft noch einmal eine Chance geben würden!
M
Morris_M
September 27, 2025
My experience was...
My experience was rewarding and great, because I have fun, met new people and made friends.and enjoyed the food and boat ride.
事業者からの返答
We're so happy to hear you had such a rewarding and fun experience! It’s wonderful that you connected with new people, enjoyed the food, and had a great time on the boat ride. Thank you for sharing your experience — we’d love to have you back for another memorable trip soon!
M
Melanie_W
September 21, 2025
Staff were lovely and helpful.
Great experience. In the comfy vip gondola. Staff explained everything to me and the fact that you can listen to your own music was great. They put the solo female at ease. Thankyou.
事業者からの返答
Thank you so much for your kind words! We’re thrilled you enjoyed the comfy VIP gondola, the helpful staff, and the ability to listen to your own music. We’re glad we could make you feel at ease, and we hope to welcome you back for another wonderful experience soon!
S
Simone_S
August 17, 2025
Mediocre Cruise
The tour guide was very informative. However due to false advertising in regards to Hard Rock Meal included the overall experience was not as enjoyable as one would expect.
事業者からの返答
Thank you for sharing your feedback with us. We’re glad to hear that you found the tour guide informative, though we’re sorry to learn that the Hard Rock meal aspect did not meet your expectations. Your comments are very important, and we’ll review them closely to ensure our guests always receive clear and accurate information. We truly appreciate you joining us and hope to welcome you back for an even better experience in the future.
N
NaKydra_M
August 3, 2025
Easy booking. No issue....
Easy booking. No issue. Easy pick. Very firm with directions. Return. Car this morning before flight.
事業者からの返答
Thank you for sharing your experience! We’re glad to hear that the booking and pick-up process were easy and that our directions were clear. We hope everything went smoothly with your return and that you had a great trip!
H
H2757EHlynnm
August 2, 2025
Ehhh
To start with, I bought the boat cruise along with the Hardrock meal. I couldn’t figure out if we were suppose to eat first or after. I called the number listed and the man kind of had an attitude with me when I asked. He said “what does your ticket said?” I told him it didn’t say what time we were supposed to eat but the ticket said the event started at 6pm. So he says to eat before and be there at the boat before 6pm. Great, so me and my 3 daughters get there at 5:10 pm. We waited right at pier 1, to the right of the Ferris wheel, exactly where the ticket says to. It’s 5:45 and we notice no one else is there so I look over to the left, straight in front of the Hard Rock Cafe, and there’s a line of people. I walk over and ask the guy under the umbrella and he says yes that is the line, checks us in and then proceeds to tell me the boat isn’t coming until 7. He doesn’t say why, just hands us wristbands and tells us to wait further down away from where we were originally told to meet. If the boat was suppose to be at 7, then maybe you should say that instead of saying 6pm. We waited in the sun for almost 2 hours! The boat ride was ok. The speaker was good, but the boat ride was literally only 1 hour, not 90 mins We left 7:09 and returned at 8:10. I wouldn’t go on this excursion again.
事業者からの返答
Thank you for sharing your experience. We’re so sorry for the confusion and long wait you and your daughters had to endure—it’s definitely not the experience we want for our guests. We understand how frustrating it must have been with the timing mix-up and the sun exposure.
We’re glad you were able to enjoy the boat ride itself, but we truly regret that the overall experience didn’t meet your expectations. Your feedback is very important, and we’ll be working with our team and partners to improve communication and scheduling for future guests. We really appreciate your patience and hope to provide you with a smoother, more enjoyable experience next time.
T
Trina_G
July 28, 2025
Not worth it!
This was not a kid friendly experience and you couldn’t understand what was going on because you couldn’t hear the announcer most of the time. Drinks are EXTREMELY overpriced and from what was advertised was not what was offered. Would not recommend.
事業者からの返答
Thank you for sharing your feedback with us. We’re very sorry to hear that your experience did not meet your expectations. We strive to provide a family-friendly and enjoyable atmosphere, and we regret if the sound and announcements were difficult to hear during your visit. We also take note of your comments regarding drinks and offerings, as we are continuously working to improve both clarity in communication and overall value for our guests. Your input is important to us, and we’ll be reviewing these points carefully to make necessary improvements. We hope you might consider giving us another chance in the future.
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