The tour never happened, due to the weather. Our flight was delayed twice and upon getting to Vienna, our tour guide was already waiting for over an hour. The guide was very nice, but it's sad that nothing could be refunded (or even partially) as the tour was missed due to unforseen circumstances. I hope practices like this are revised and tour operators offer options or some type of insurance for these events. It was my birthday and I had spent a great deal of time, energy and effort looking for the right tour. It was very disappointing to learn nothing could be done. It has left me with considerable doubt in booking these excursions, and will probably only work with a travel agent in the future.
事業者からの返答
Dear Tiffinee,
Happy belated birthday, and we are sincerely sorry to hear that your first evening in Vienna did not go as planned.
We would like to clarify that a full refund has already been processed for you.
While flight delays are typically not covered by our cancellation policy – as our local guides are fully committed and paid for their time – the situation on August 20 was further complicated by severe, unexpected rainstorms east of Vienna.
We did our best to buffer your initial flight delays by pushing back the tour's start time, but once we assessed the full impact of the weather the following morning, we immediately initiated a full refund. This should already be credited to your account.
We deeply regret the rocky start to your trip, but we truly hope the rest of your time in Vienna exceeds your expectations.
Warm regards,
Walter SCHINDL
SCHINDL Local Services
T
timothycV5391MG
September 4, 2024 · via Tripadvisor
Vienna highlights with humor, knowledge and fun!
I highly recommend this fun tour with Walter! It was a great way to see the highlights of Vienna in just 4 hours! Walter was so funny and extremely knowledgeable about Austrian history! A huge bonus was the perfect photo shots and escaping the tourist crowds! He tailored our tour just for us and made us fall in love with this sophisticated, clean, beautiful city!
事業者からの返答
Thank you, Timothy, to pinpointing the idea of our hosting.
All in our Austria Guide Team have “seen the world” and therefore are careful with superlatives.
BUT, we all love Vienna!
We ask our guest for the “EXTRA STEP” but fort that effort, we sometimes present an UNUSUAL ANGLE.
B
Barbara_S
August 10, 2023 · via Viator
Wonderful evening tour through Vienna's city highlights...
Thanks to Brigitte for the wonderful evening tour with my leadership team during our team meeting... Brigitte brought history to life with her wonderful stories, has broad knowledge about the history of Vienna and was adapting to the needs of the group so we had the best possible experience in a very limited time... We will for sure book again! Thanks, Barbara & All
1人が参考になったと回答
事業者からの返答
Hello Barbara & Team! Thank you so much for your positive and warm hearted feedback, which we appreciate a lot! Good to hear that you and your "Ladies" enjoyed" our evening walk together. I wish you all the best for your future, your business and your business together. It was a real pleasure to show you around, take care!!!
R
Rachael_G
July 12, 2022 · via Viator
Fantastic Walking Tour of Vienna
This was the highlight of our European vacation! Our guide meet us in the lobby of our hotel at 5:30pm and proceeded to show us all the sights of Vienna in 2.5 hours. He was very knowledgeable, friendly and engaging. It was amazing as it was just the 4 of us with our guide! We saw The Franciscan Church (also known as the Church of St. Jerome), Mozart’s Apartment Building (from 1784-1787), St. Stephen’s Cathedral, The Plague Column, St. Peter’s church, Freyung Square, Church of the Minoritenkirche (Italian), The Minoritenplatz, the COVID-19 memorial, the 13th century Hofburg Palace (where many important actions and events took place here, most notably Adolf Hitler's ceremonial announcement of the Austrian Anschluss to Nazi Germany on 15 March 1938), Joseph’s Square, the Vienna Opera House & Heldenplatz (Heroes' Square) and many others. At the end of the tour our guide walked us to a great local restaurant and left us for the evening. Would recommend 110% - fantastic!
1人が参考になったと回答
事業者からの返答
Rachel, we are glad to hear that you liked Hannes and his “Apero-Tour”.
We meet our guests at their doorstep and therefore our routs vary – and the possible content depends on our guests’ mobility and interest.
Looks like you covered a lot of ground for an “opening evening” in Vienna.
Save and happy travels to your family!
Walter & Hannes
S
susan m
August 1, 2019 · via Tripadvisor
Great Fun!
We thoroughly enjoyed our walk through Vienna in the evening. Walter tailored the walk to include some sites in the area where we were staying. He knew the history of sites and had a great sense of humor. Walter also provided us with ideas for where to visit on the following day on our own.
R
Ruth S
November 13, 2017 · via Viator
Walter our guide was so knowledgable...
<p>Walter our guide was so knowledgable with perfect English, waiting for us on time iat our hotel. Helistened to what we were interested in and then adapted our tour to our interests, I would thoroughly recommend a private tour if you are short on time to give you an insight of Austrian history.</p>
