It was a fun experience. Felt really immersed. I only wish we had more time at Hobbitango because we were really taking it in.
事業者からの返答
Thank you for sharing your experience with us Sasha, we are glad to hear you enjoyed it and will take your comment about the time in Hobbietenango into consideration
K
Karien_S
August 31, 2026
Will use again
The driver was a couple minutes late but the admin messaged me via WhatsApp to keep me updated. On arriving to Panajachel, he asked everyone what hotel and it's location so that we could get the correct Lanchas.
事業者からの返答
Hi Karien
We thank you so much for booking with us and for sharing your experience with us, if you even need us again please feel free to reach out
V
vladiaspencer
July 27, 2026
Don’t use Due South Travels
If it wasn’t for the kind driver I would give my experience a zero star. The company that runs this shuttle - Due South Travels - will not pick you up at your hotel or near your hotel as stated before booking online. They will take a non-refundable payment and then they will let you know that you have to travel to a meeting spot which in my case was 15 minutes walking with heavy luggage. I told them how I felt about misleading information online and they told me to take an Uber and ask the City of Antigua for a refund. Absolutely ridiculously. Also, the shuttle left 20 minutes late. When I got to the meeting spot I found a sign which stated that the shuttle which leaves from that spot costs 1/3 less than what they charged me online.
事業者からの返答
HI Vladia,
We were expecting this review. As stated during our many Whatsapp exchanges, there have been a number of road closures in the central area of Antigua, and on the day of your trip, we were celebrating our Patron Saint Festival. This is a historic and religious event that we have no control over. Because of the influx of visitors to the city this day, and the heavy traffic and changed traffic patterns, we ask our shared shuttle clients to go to a common meeting point that is set by the shuttle provider. We notified you of this the day before, and you agreed. It wasn’t until 30 minutes before your departure that day that you decided it was easier to argue with us than to get to the meeting point. The shuttle left later than usual while waiting for other passengers to arrive there who were delayed because of the traffic. While we appreciate that you booked with the expectation to be picked up at your hotel, we did notify you in advance, and we also have a section on our website that explains that due to certain celebrations, festivals, road closures, etc, we may have to assign pickup points. There are THREE shared tourist shuttle companies in town that run that route, and ALL THREE of them required their passengers to go to a meeting point that day. We are a third party and do not run the shuttle. Our online prices are competitive to what you pay in cash in person at any of the agencies, so no idea how you think you’d get to Panajachel for 1/3 of the price, but that is not possible. Thanks for your review.
C
Chester_T
July 23, 2026
Ride to Panajachel for a bargain
Comfortable shared ride to Panajachel from Antigua..no ac but it was a cool afternoon..driving felt safe
事業者からの返答
Hi There
Thank you for sharing your experience with us, we are glad you enjoyed your ride, if you ever need us again please feel free to reach out
J
julesdacanay
July 18, 2026
Smooth and easy
Effective, comfortable and on time. Great value for a solo traveler. WhatsApp confirmation came 20 minutes before pick up.
事業者からの返答
Thank you for sharing your experiencia with us. We Word hard to deliver the best service to all, anything you need we are here to help
A
alexandermC4056SD
June 21, 2026
Really great service
Really good service. Picked me up on time and got me there to catch the last water taxi to my hostel. Would recommend!
事業者からの返答
Hi There
We are Glad to hear you enjoyed your time with us, we work hard to provide just the best service possible, enjoy your time in Guatemala and we are here if you ever need us again.
M
matteorD5517TU
January 5, 2026
Good
The experience was a pleasant one. All the staff were super helpful with directions and were on time. I would recommend this trip.
事業者からの返答
Hi Matteo
Thank you for sharing your experience and for booking with us, if you ever need us feel free to reach out.
M
matteorD5517TU
January 5, 2026
Pleasant
Driver and staff were very nice and helpful with the whole process. Seats were a bit tight but overall a pleasant experience.
事業者からの返答
Hi Matteo
Thank you for sharing your experience with us, we are sorry the seats were too small in the van and will bring this to the bus company so we can keep improving the services we offer.
J
Justine L
December 30, 2025
The shuttle is pretty small and poor
The shuttle is pretty small and all packed. The seats have no support for neck. It is pretty hard for a long bumpy road. My son vomitted.
事業者からの返答
Hi Justine
We are sorry to hear we did not fulfilled your expectation, pour share shuttles are through a third party company which take away from us the chance of keeping all details under control, beside these many travel companies book through the same bus so we never know how many people will be on the ride, nevertheless we thank you for sharing your feedback as it help us to keep improving our services for future travelers.
C
Caroline_R
December 29, 2025
Good timekeeping
The shuttle arrived promptly at Panajachel Dock and we made good time to Antigua Guatemala. Thank you
事業者からの返答
Hi Carolin
Thank you for sharing your experience with us, we are glad to hear you enjoyed your ride with us, if you ever need us again please feel free to reach out.
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