This is my first time booking an excursion with Viator, the guide was a few minutes late but kept us informed as well as shared a lot of cool facts about Canada that we didn’t know. The guide was also communicative via messaging. The reason for my rating was other logistics. I’m not sure where confusion happened but I ended up paying for a tour I thought came with my ticket after the excursion was over. I think the guide should’ve told us we would be paying out of pocket before we even took the tour, in case we didn’t even have cash. Secondly, it was hard to understand our guide and several other people agreed his English and Chinese weren’t clear. Third, the driver dropped everyone else off at their cars or hotels and had us take an uber back to ours even though we were directly down the street. I would book another trip on this app but I’ll read more closely next time.
I
Italy
September 19, 2026
Cindy is a very...
Cindy is a very experienced and knowledgeable guide and driver. She was helpful and very patient with the group.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
L
Laird_M
September 2, 2026
Good overview of the...
Good overview of the Niagara Falls part of Canada. Make sure to include the boat ride and journey behind the Falls. It was a highlight. Our driver/guide Li was excellent.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
C
Chris_K
August 8, 2026
A fantastic day
This was a fantastic, easy and intimate way to see Niagra Falls and its surrounds from Toronto. Our host Li was the perfect blend of guide and letting us have our own time. His suggestions on making the most of our time were valuable. Definitely recommend this tour.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
E
EmilieJune_C
August 7, 2026
It was a very nice...
It was a very nice experience! The pacing was good with kids. The whole experience was amazing! The driver/ tour guide was on time!
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
V
Valeria_V
August 6, 2026
Wow
Henry was great. The experience covers all the points of interest in the waterfall area. I recommend it
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
E
Eveline_S
August 4, 2026
Very long wait
Super long wait times for the boat trip. We were left completely on our own; it did not take place with a guide or in a group.
事業者からの返答
Thank you for taking the time to share your feedback regarding your recent boat tour experience. We sincerely apologize for the inconvenience you encountered, particularly the extended wait times and the lack of a guided tour or group activities during your visit.
We understand how frustrating it must have been to face such long queues, especially on a holiday when the Niagara Falls area experiences an overwhelming influx of visitors. We regret that this impacted your overall experience.
Regarding the guided tour, we would like to clarify that our tour guide did accompany the group throughout the scheduled itinerary. However, the final stop of the day was intentionally left as free time for guests to explore independently, as we believe this offers a chance for personal enjoyment and discovery. We completely understand, though, that the exceptionally large crowds that day made it difficult for anyone to fully enjoy the area, with long lines forming even outside local shops in the town.
We truly value your patronage and regret that your experience fell short of expectations. Please be assured that we take your comments seriously and will review our scheduling and communication processes to better manage such situations in the future. We hope you will give us another opportunity to provide you with a more seamless and enjoyable experience on your next visit.
T
Tony_B
July 12, 2026
Niagara day trip
A good day out. Quite a long way to Niagara Falls but worth it! The other destinations on the trip are less exciting but may be of interest to some people.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
K
Khalid_B
July 2, 2026
Harry was a great tour...
Harry was a great tour guide throughout the entire trip. He had vast knowledge about the falls, its history and fun facts. Would definitely recommend!
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service
we've provided! We look forward to welcoming you back on your next visit!
P
Peter_Z
June 27, 2026
Great Tour Trip
Very good experience and great to visit Niagara Falls again and see other things.
Our Guide Harry was very friendly, courteous and a good driver.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
Torontoの類似ツアーを比較
最安値: トロント発 ナイアガラ滝&ナイアガラ・オン・ザ・レイク少人数ツアー — $49
最高評価: Niagara Falls Canada Day Tour From Toronto + Boat Cruise Option — 4.8 (3,008 件のレビュー)
最短: Best of Niagara Falls Canada Premium Tour: Behind Falls and Boat — 4 時間