The trip to Seattle was very enjoyable. The key is having a good tour guide, Guide Zou, who is knowledgeable and provides thorough explanations. It rained on the second day, which was a bit of a shame; the panoramic view of Seattle wasn't very clear, and the visit to Washington University was just a quick look. But Director Zou was still enthusiastic and took photos for us. Thumbs up for this tour guide.
事業者からの返答
感谢您的反馈!我们很开心听到您满意我们的服务,期待下次旅程再会!
L
loubH1298EL
September 13, 2026
Seattle with Jake
Very nice trip Jake is nice and very organized thank you Jake
But weather not really good on second day!
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
M
Miguel_A
July 25, 2026
Poor experience
I come from a Spanish-speaking country and signed up for the tour in English, but it was conducted almost entirely in Mandarin Chinese; the people involved didn't speak English. The guide seemed lost and didn't know where he was taking us—he didn't even know the location of Amazon Headquarters, which is part of the tour. He also claimed I hadn't paid for the tour, which is impossible, as Viator wouldn't issue a ticket without payment. It was a very bad experience. On top of that, he was falling asleep while driving.
事業者からの返答
Thank you for your feedback. We are very sorry for the poor experience you had on our tour.
After reviewing your concerns with our guide, we acknowledge the following:
Language: The tour was indeed conducted mainly in Mandarin. While our guide did try to give you personal English commentary, we understand this was not sufficient. We will improve our handling of multilingual groups going forward.
Navigation: The guide made GPS errors and took multiple wrong turns before reaching the correct sites. This was our mistake, and we will take steps to prevent it from happening again.
Driver alertness: The guide insists he was not sleepy, but we take safety concerns very seriously and will reinforce our policies on driver rest and attentiveness.
Payment: The guide mistakenly questioned your payment status, but we have since confirmed that your booking was properly paid through Viator. No payment was requested from you.
We sincerely regret this experience. As a goodwill gesture, we would like to offer you a partial refund or a complimentary future tour—please let us know your preference.
We hope you will give us another chance to serve you better.
R
rudym489
April 13, 2026
HORRIBLE NIGHTMARE!!!
My wife and I were the only English speaking people in the nightmare tour. The tour guide forgot that we where there so all we had to listen was Chinese
事業者からの返答
Thank you for reaching out and sharing your concern. We are very sorry to hear about your unpleasant experience.
However, we are unable to locate your booking with the information provided so far. Could you please kindly send your order number to qc@uvbookings.com? Our team will look into the matter immediately and get back to you as soon as possible.
We truly appreciate your understanding and cooperation.
C
Cmsalsa
July 7, 2025
A Day In Seattle
Driver was nice. Coach was clean, comfortable. 7 people went on the tour. The Tour discription said 4 stops but I think we only had 3. The Amazon Village (spheres), Space Needle/Food Court and Pike Place. It was a nice tour. I would recommend it.
事業者からの返答
Thank you so much for sharing your travel experiences with us. According to our investigation, all the attractions were visited and the time was not shortened. Everything is managed according to the itinerary listed on the site. Again, thank you for your support and trust!
G
Gwendolyn_J
May 15, 2025
Looking from above
Pikes market is huge so map it out before go on this tour because you won’t have time to see it all. This tours should allow at least 4 hours. The Amazon stop was not needed I would have liked to spend more time at the space needle and Pike Market.
事業者からの返答
Thank you for sharing your valuable feedback about your recent tour experience. We truly appreciate your insights, as they help us improve our offerings for future guests.
We’re glad you enjoyed exploring Pike Place Market, and we appreciate your suggestion about mapping it out in advance—that’s excellent advice for future visitors! We also take note of your comment regarding the tour duration and the Amazon stop. While we strive to create balanced itineraries that showcase multiple highlights, we understand that preferences vary, and your perspective is important to us.
Your feedback about allocating more time at Pike Place Market and the Space Needle has been shared with our product development team for review as we continue refining our tours.
Thank you again for choosing our tour, and we hope to welcome you back for another adventure soon!
W
WEIMING_W
August 31, 2024
Seattle day trip
The pick up location hasn't got a second option. But the driver was very helpful. The tour was running smoothly and quite enjoyable.
T
Tracey_H
August 11, 2024
Terrible/untrustworthy
I booked an English speaking tour, was told I had a Chinese speaking tour, once I voiced my concerns the company did not refund money or listen to my concerns in not fulfilling their contract obligations with what I had purchased
事業者からの返答
Please accept our sincere apologies for any inconvenience caused. All of the tour guides are bilingual and could speak certain levels of fluent English. Still, we are aware that the guide’s English may not be as natural as Native Speaker. Once again,we apologize for this issue and thank you for your understanding.
S
Scuba2712
July 22, 2024
Worth a day
worth a day! perfectly planned no hassle. tour guide speaks both english and mandarin. highly recommend for those who are looking for a day tour
S
Stay807287
June 1, 2024
Short and quick, but enough for busy people.
Our tour guide, Don was very patient and kind. He gently explained things that was unclear, and also even dabble checked to his company. I felt he is very trustworthy.
Even though our trip was one day trip, we could see many popular sightseeing, and I got some ideas now where to go next time to explore more by my self.
Very satisfied.
事業者からの返答
Thank you very much for your feedback. We are so happy to hear you enjoyed the services we've provided!
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