The journey from Vienna to Bratislava is unaccompanied. On site, the tour is super short. The guide was very friendly and concerned.
事業者からの返答
Muchas gracias por compartir su opinión. Nos alegra saber que disfrutó de la atención de nuestra guía y que fue amable y atenta durante el tour. Tomamos nota de su comentario sobre la duración, ya que siempre buscamos mejorar la experiencia de nuestros clientes.
Esperamos tener la oportunidad de recibirle nuevamente en futuros tours.
M
Minh_V
January 3, 2026 · via Viator
Your was OK.
Felt like I was rushed throughout the tour. Also my son was sick and the tour didn’t give us a refund for him.
事業者からの返答
Your son did not participate in the tour. He was a non show, we could not provide any refund
M
Michele_K
March 16, 2025 · via Viator
Bratislava Tour
Bus connection was relatively easy to navigate. Meeting up with guide was a bit confusing-but able to ask others for directions and we successfully found her. She was a fantastic guide, full of information, answered all questions , gave time for photographs. The old city is breathtaking. Would go back again.
事業者からの返答
Dear Michele,
Thank you for sharing your experience with Bratislava City Tours! We're delighted to hear that you enjoyed exploring the old city and that our guide provided you with valuable insights and a memorable tour. We appreciate your feedback about the meeting point, and we will look into making it even clearer for future guests.
We hope to welcome you back to Bratislava again soon for another wonderful experience!
Best regards,
The Bratislava City Tours Team
S
Shopna_B
December 6, 2024 · via Viator
Bratislava tour from Vienna
Lovely tour guide who showed us the main things in old town and explained them well. Made sure everyone was comfortable. Beautiful city.
事業者からの返答
Thank you for your kind words! We’re delighted to hear that you enjoyed the tour and found our guide knowledgeable and attentive to everyone’s comfort. Bratislava truly is a beautiful city, and we’re so glad we could help you explore its charm. We hope to see you again for more memorable experiences!
P
Palak_S
June 7, 2024 · via Viator
Worst tour . Waste of money! We deserve a refund
Pls don’t fall for this scam of a tour . This is a joke , you can travel and do it on your own because you anyway do that at practically double the price .
Guided tour of 1 hour is not about the places but about which restaurant is cheap for food.
There is 0 professionalism . They leave you alone to board flixbus . If I wanted a flixbus operated solo tour I’d not choose a tour operator in Viator for it . Pls avoid and save money and the frequency of the bus and train to and fro bratislava is every 20 mins do it on your own
事業者からの返答
Dear Palak,
Thank you for sharing your feedback regarding your recent tour experience. We are very sorry to hear that the tour did not meet your expectations and appreciate you bringing these concerns to our attention.
We strive to provide high-quality, professional, and enjoyable tours for all our customers, and we regret that this was not your experience. Your comments about the lack of professionalism and the focus of the guided tour have been noted. We will review these aspects with our team to ensure that we can improve our service.
Regarding the transportation issue, we apologize if there was any confusion or lack of assistance with the Flixbus boarding process. Our goal is to make travel as smooth and comfortable as possible, and it seems we fell short in this regard. We will work to ensure our future tours provide better support and clearer instructions for all transportation elements.
We appreciate your suggestion to travel independently. Indeed, for some travelers, organizing their own itinerary might be preferable. However, our tours are designed to offer added value through guided experiences, convenience, and curated itineraries, which we will strive to improve based on your feedback.
To address your experience specifically, we invite you to contact our customer service team directly. We would like the opportunity to discuss this further and see how we can make amends. Please reach out to us at book@bratislavacitytours.sk
Thank you again for your feedback. It is invaluable in helping us improve our services and ensure a better experience for future customers.
S
shamalie_w
May 9, 2024 · via Viator
Excellent 🥰knowledgeable instructor
It was a great experience and the instructor was very knowledgeable. She’s showed us the most important historical areas during our tour.
Thank you Ingrid 😍
事業者からの返答
Thank you for sharing your experience with Bratislava City Tours! We're thrilled to hear that you had a great time and found our guide, Ingrid, to be knowledgeable. It's our mission to provide informative and engaging tours that showcase the most important historical areas of Bratislava. We'll be sure to pass along your appreciation to Ingrid. We look forward to welcoming you back on another tour soon!
Viennaの類似ツアーを比較
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