We did not stop at Table rock view spot, although it was clearly lister in itinerary! We saw the falls from boat for a few minutes and then just from a distance. Then useless and boring stops and tourist traps, instead of enjoying the falls. If I knew this, I would never book the trip and rather go alone by Flixbus. It had to be the best day of our holiday and I am angry now. For nearly 300 euro - bad experience. If the guide told us, we were supposed to run up to the falls and back, 2km there and back, we would do it even in the heat. But she did not. That is why I regret travelling to Canada at all.
事業者からの返答
Dear Zuzana_Z,
Thank you for sharing your feedback. We’re sorry to hear that the tour did not meet your expectations.
This is a public group tour with a scheduled itinerary and timed stops throughout the day. Guests are given free time at Niagara Falls to enjoy the area at their own pace, including the opportunity to walk closer to the Falls and explore the viewing areas before meeting the group again at the designated time.
Because the tour follows a fixed schedule, the guide must keep the group moving so that all included stops can be completed. We understand that some guests may prefer to spend more of the day exclusively at the Falls, while others enjoy the variety of stops included in the tour.
We’re sorry if the amount of free time or the best way to use it was not communicated clearly enough during your visit. We appreciate your comments and will use them to help improve how we explain the itinerary and free-time portions of the tour.
Kind regards,
Bre.
J
Jonathan_B
June 24, 2025
Would highly recommend!
This tour ticked all the right boxes. Easy pickup location and seamless boarding onto the cruise, the view point locations were excellent and we were given discount vouchers at the Maple Leaf store.
1
170margreetv
August 4, 2024
Niagara Falls Tour
Very nice tour! Guide Alex (a woman) was fantastic! Very driven and knowledgeable. Boat trip at the falls was quite an experience. The town of Niagara on the Lake is cute and very cozy. The wine tasting with icewine was also well organized. Alex organized another short quiz with questions about everything she told, with prizes, very dedicated guide, compliments to Grayline, this is a very good guide you hired! Also Sam the driver was very friendly. This tour is definitely worth it.
事業者からの返答
Beste gast,
Hartelijk dank voor uw mooie review! We zijn blij te horen dat u zo'n leuke tour heeft gehad met ons, en dat Alex en Sam uw ervaring zo speciaal hebben gemaakt. Het is geweldig om te weten dat Alex met haar enthousiasme en kennis indruk op u heeft gemaakt en dat u de boottocht bij de watervallen, het charmante Niagara-on-the-Lake en de goed georganiseerde wijnproeverij met icewine heeft genoten. De quiz en de prijzen die Alex organiseerde zijn inderdaad een mooie toevoeging! We waarderen uw complimenten aan Alex en Sam en zijn verheugd dat u hen zo positief heeft ervaren.
Dank u wel voor uw aanbeveling en we hopen u in de toekomst weer te mogen verwelkomen!
Met vriendelijke groet,
Stephanie
H
Hayley_O
July 28, 2024
Great trip
Crystal and Sam are the best! Us from the UK had a great day with these two. Crystal is very knowledgeable and Sam is a great driver. Throughly enjoyed the boat trip, that was the best part
事業者からの返答
Dear valued guest,
Thank you for your wonderful review! We’re so glad to hear that you had a great day with Crystal and Sam. It’s fantastic to know that Crystal’s knowledge and Sam’s driving made your experience enjoyable. We’re thrilled that you loved the boat trip—it’s definitely a highlight for many of our guests!
Thank you for choosing our tour, and we hope to see you again on your next visit!
Best regards,
Stephanie
A
Angela_M
July 4, 2024
Good trip, wildly inaccurate timeline
The transportation to, the tour guide's insights, and the time spent at Niagara Falls was good. The whole excursion, however, was much longer than expected. The details estimated 9 hours, with a caveat that times were just an estimate. We were gone, however, for 11 hours, and they were felt hard. Part of it was traffic, but part of it also was spending more time at locations than originally stated (best example is we were told we would spend 15 minutes taking pictures at a scenic point, wound up being more like 40 minutes between the meeting time being extended, and other tour members choosing not to come back to the bus on time).
Getting back two hours later than expected also ruined our dinner plans (which had been extremely flexible to begin with). Had we been given a more accurate timeline, the day wouldn't have ended on such a stressful note.
1人が参考になったと回答
事業者からの返答
Dear valued guest,
Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the transportation, the guide’s insights, and the time spent at Niagara Falls. However, I’m sorry to hear that the extended duration of the tour impacted your plans and caused some stress.
We strive to provide accurate estimates and ensure a smooth experience for all our guests. I apologize for any inconvenience caused by the additional time spent at locations and traffic delays. We appreciate your feedback, as it helps us improve our service and better manage tour times.
Thank you for your understanding, and we hope to have the opportunity to provide a more seamless experience on your next visit.
Best regards,
Stephanie
Z
zubia_m
July 1, 2024
Niagara Falls tour
I am wondering why there isn't an option to select between the wine tasting and the Maple syrup tour.
It would be great to decide when selecting the tour since not everyone drinks alcohol.
Overall the tour was excellent along with our guide Javier. I wish we had the Maple syrup tasting tour in the end because the wine tasting end to the tour was a waste for us.
M
Martins_A
June 30, 2024
excellent
nice trip with a good guide and bus driver. There was time to not only see the waterfall, but also the lake and the winery
S
SHELLEY_S
June 17, 2024
Brilliant day out!
The scenery, the service; tour guides and drivers were excellent, the atmosphere, the places we stopped, the variety of the day.
A
Ana_A
June 13, 2024
Great experience
Jay, the guide, was very nice. The visit to the falls is spectacular and there is enough time to enjoy every part of the journey.
L
Liza_W
June 9, 2024
Fun day
The stop at the Maple syrup testing place. It was a rewarding experience. I had a great day so did my sister and my son.
Torontoの類似ツアーを比較
最安値: Niagara Falls Day Tour from Toronto — $51
最高評価: Niagara Falls Canada Day Tour From Toronto + Boat Cruise Option — 4.8 (3,008 件のレビュー)
最短: Best of Niagara Falls Canada Premium Tour: Behind Falls and Boat — 4 時間
