Driver met us inside the airport right after we picked up our luggage and walked us to the van. Van was clean and comfortable and was a nice ride to our hotel in Rome.
事業者からの返答
Grazie tanto per pe sue belle parole riguardanti il nostro servizio! cinajutate molto a mantenere e migliorare il nostro livello di setvizio. Per noi siete nostri sempre Ospiti e curiamo tutto per voi! Speraimo di rivederci, è stato un piacere ospitare Lei e il suo gruppo. A presto
G
Gabriel_C
August 6, 2026 · via Viator
He waited for us to...
He waited for us to pick up our luggage and guided us at Fiumicino airport to get to the meeting point.
Very friendly treatment, he speaks Spanish very well.
事業者からの返答
Estimado Gabriel muchas gracias por su tiempo, ha sido un placer ofrecer nuestro servicio al aeropuerto a Ud y su familia. Sus palabras nos ayudan a seguir linealmente patrones profesionales en nuestro sector. Buenas vacaciones en las hermosas tierras del sur de Italia. A la próxima vez
J
Jeanette_L
June 13, 2025 · via Viator
Easy
Driver was courteous, and on time. Because of a language barrier we a difficult time finding each other but we got that figured out. We were picked up in a clean large AS ADVERTISED van.
事業者からの返答
Good morning, thank you so much for your time dedicated to us! Many times for the transfers the drivers do not speak fluent English, they speak the necessary to be able to communicate but they are always very respectful, polite and courteous guys with everyone, above all very available in front of every situation. Thanks again, for us it was a pleasure to work with you! Have a good continuation of the day.
B
brittany_C
April 6, 2025 · via Viator
Superb service! Our...
Superb service! Our flight was late by 30 minutes from arrival and we had to wait to get off the flight to a passenger needing paramedics. Our driver not only waited for us but was also extremely friendly and professional.
事業者からの返答
It was a real pleasure to be of assistance on the day of your arrival in Rome. I hope you are still enjoying your Holiday! Thank you for your generous contribution and it will surely help us a lot to continue making the difference
S
SandraF_H
December 2, 2024 · via Viator
Transport from airport
This vendor is not honorable. I disputed this transaction, because after several delays with my Airline-(BA) and re-bookings; and my calls to this vendor on the number provided, to inform them of my airline difficulties, and their telling me that my driver was notified and would be making contact, I arrived to Rome -Midnight, no driver, and the party accessible for this company, simply stating that the driver had come several hours before to pick me up.
They had my airline information and my phone number.
No contact from any Driver or the company, during my duress.
[They lied and their phone representatives did not do their job.]
I had to hire a taxi from FCO to my hotel in the early morning hours.
事業者からの返答
Mrs Sandra, we don't know what service you are complaining about, i can assure you that for several weeks we have not had any pick-p service at fco airport with landing difficulties or delays. pay attention where you booked, maybe some dealer who then did not communicate anything to us and collected the cost of the service. if you want to trace the dealer, send us the details of your booking to try to get to the point of the situation. we are sorry for you. we from the office do not remember having given availability of driver for a pick-up at midnight?????...
P
Peter_D
October 7, 2024 · via Viator
You SUCK!!
Booked a transfer months ago only to have the company cancel because to busy 3 hours before my arrival! Absolutely crap! Never again!!! You suck!!!
事業者からの返答
Good morning, as we explained to you and apologized, our cars were busy with 2 important events in Tuscany: 1 wedding and 1 movie (recordings). Our cars had to enter Rome, the morning of the day you arrive at 6:00 pm so it would have been ideal but the same morning the production asked me for 1 more day of work. Despite the difficulties I asked several collaborators to help me cover your service but unfortunately they were all busy. We apologize for the inconvenience
L
Lelah_E
July 4, 2024 · via Viator
Look Elsewhere
After an overnight flight with kids and an elderly parent, and an extra long wait for bags, our long anticipated family trip began with our driver leaving us at the airport. I reserved for 3:30, but the driver began our hour's grace period at 2:50, when wheels touched down, which makes no sense. He called and let the phone ring once, then texted to say I was in breach and he was leaving. This was very unfortunate, and Viator refused to refund the considerable fee. Every other driving service we used on our trip was excellent and kind. Maybe this driver was having a bad day, but I heartily recommend you look elsewhere, and this will be the last time I use Viator.
事業者からの返答
Good morning, people like you always try to have everything for free or take for granted the sacrifice, respect and considerations of those who work for you! Previously you tried with us and the American agency and you had negative responses because we categorically demonstrated our serious and professional work that we offer to all our customers and users. Now you are trying to create damage against us through this review, it is absurd, sooner or later life takes care of putting everything and everyone in the appropriate spaces and places. You never showed up at 3.30 for the meeting (flight landed about 1 hour before) with the driver inside the airport terminal, the driver and we from the office tried to contact you via messages and several phone calls for more than an hour until 17.00 (the phone always rang regularly) and you dear customer never answered (yes you answered and told us any kind of problem or obstacle we would have waited for it or found a solution instead you did not even have the initiative to communicate any delay and much less the delight to answer our phone calls or messages. Even though we did something extraordinary, we remained at the airport for almost 3 hours waiting for some news from you but nothing! Usually the waiting times are 60 minutes maximum after the flight has landed, as it is written and detailed in the service at the time of booking. In this case you asked for the meeting at 15.30 but even taking this time into consideration you have exceeded the times. In any case, as we had already explained to you, it was enough to call or communicate in some way any delay (in any case strange after the flight has landed except for lost suitcases but that is not your case). Have a good continuation
D
Dana_B
June 19, 2024 · via Viator
Would do this aging & again!
Utilized this service from the airport to our hotel after an overnight flight from the states. Our driver was easily identifiable. Helped 5 of us with all of our luggage. Made our 1st Roman encounter just perfect! We arrived to our destination safe & sound to begin our family vacation!
事業者からの返答
Thank you for your kind words! They really appreciate our courage to continue improving every detail! It is a real pleasure for us to welcome you to Italy and it makes us very happy to know that you had a great experience with us. We are here at your disposal. See you soon, a warm greeting to all of you. Thank you
H
Harold_W
June 17, 2024 · via Viator
FCO to Hotel Contilia
Driver was right on time, our luggage for the whole plane was late. I was able to call him and he waited for us. Quick trip to our hotel once in the van. I highly recommend this service!
事業者からの返答
Thank you so much for your help! Your opinion is very important to us and helps us to carry out the standards of serious and professional work. Thank you and we wish you the best
A
Adrijana_H
June 12, 2024 · via Viator
Just Right
Driver was on time. Spoke my language. We had 8 passengers- 4 adults and 4 teenagers. Van was a 7 passenger van but we all fit. We had 2 large suitcases, 5 carryon bags and several backpacks. Everything fit great. Overall good experience.
事業者からの返答
Good evening dear customers, it was a pleasure and a great experience working with you! We are happy that you had a good time with us. Best regards! See you next time