シントラとカスカイスビレッジプライベートラグジュアリーツアー

Our drivers are professional and certified by Portugal’s tourism department, they are not stand-in drivers like said. As said to you on the phone the car that was scheduled to pick you up had an accident and we had to replace it at the moment and it was also why your tour started 30min after the scheduled time. we apologized for that and gave you extra time, beside that you were picked up at the cruise ship terminal instead of the hotel like we usually do and your bags were kept inside the car and secured by the driver all the time FOR FREE. Also you were given all the historical information and taken to see all of Sintra’s highlights like it is discribed at the itinerary. The driver could not be unfamiliar with your tour because otherwise he was not sent to do it and he did such a bad job that you gave him a 30% tip!!!!! A 30% tip does not reveal unsatisfaction. We apologize once again for getting late and we also would like to appeal to your conscience to edit your review because you were not clearly unsatisfied, therefore a one star review seems a bit unfair and we would kindly ask you to reconsider.

Thank you so much for your review. It was a pleasure to drive you and have the chance of showing you around and share this tiny part of Portugal with the family. Thank you so much for all the side support and we truly hope to have you back shortly. Looking forward to it!

We really appreciate your comment. Best regards

Thank you so much for your review. It means a lot to us. Best regards

Hello You were not deceived by anyone, you simple both the first thing that appeared on the screen without paying any attention on what you were buying if not you would have bought the Full day tour instead as you told the driver that was what you really wanted instead of the Half day tour. Unfortunately and as you were told we had no availability for the full day tour and as agreed with the driver that you would be left in Sintra so you could visit whatever you wanted, the driver even stoped on the way so you could buy the tickets for Pena Palace, WHICH IS NOT INCLUDED on the tour, and as said on the inclusions and exclusions, a Half day tour is a summarized version of a full day tour. You were also said that the tour had a 4 hours duration, onde again, when you were left at Pena Palace to visit and the driver was waiting for you until 1pm still. You were not left stranded, you just didn’t care about the time and decided things on your own. Instead of contact us directly to manifest your dislike for the situation you went straight to Viator trying to be refunded for a mistake that you did saying that the tour didn’t happened! Well, your comment just proves that it’s not true! It did happened you were not happy or pleased for your own mistake and you are just trying to make someone to take the blame for you. We are honest people and the information is crystal clear! It’s there! You just have to read it! Or question people about it! As simple as that! Advising people not buy or book our tours based on a mistake that you did and also try to do bad advertising doesn’t seem to be very honest from you, but we will let other people’s comments speak for it/ourselves if you ever decide to read it, and we will be more then proud to keep your review on our page so other people can realize and know who we are and not to commit the mistake that you did! A truly thank you for that! All the best

Thank you so much for your feedback Best regards

Thank you so much for your review! It was a huge pleasure to drive you and to show you around. All the best for you! Looking forward to have you back

Thank you so much for your feedback

Thank you so much for your review! It was a huge pleasure to drive you and to show you around. All the best for you! Looking forward to have you back

We really thank you for your review and we’re also very pleasant that you enjoyed the tour. Looking forward to have you back with us again. Best regards