It’s hard to write a review when the car we were in did not make it to the final destination. It had a flat tire, and the driver didn’t have a spare. While the company’s dispatch did send an Uber to complete our travel, the delay was well over an hour. Our driver was pleasant and very apologetic! He was well ahead of our pickup time (which helped with the delay) and the car (aside from the one tire) was clean.
事業者からの返答
Thank you for your feedback and your kind words about our driver and the cleanliness of the vehicle. We sincerely apologise for the disruption and the delay of over an hour.
The tyre had been fitted new less than a week before your journey. Unfortunately, even a new tyre can suffer a puncture.
To clarify the point about the spare tyre, this happened on the motorway, where traffic can travel at speeds of up to 70 mph. Even with a spare available, changing a tyre beside fast-moving traffic would have put our driver at risk. The safety of our passengers and driver had to come first.
Our driver followed our standard safety procedure by contacting recovery. Unfortunately, recovery took longer than expected. With no suitable company vehicle nearby, our dispatch team arranged an Uber to complete your journey, covering the full cost.
We understand how frustrating the delay was and are sorry your transfer did not go as planned. Thank you again for recognising our driver’s professionalism and efforts throughout.
J
John_F
June 23, 2026 · via Viator
We were picked up on...
We were picked up on time. Although we were unaware of it there are actually 2 (maybe 3) terminals at the port. They monitored the ship arrival and knew which one we were at. Would use them again.
T
Theresa_K
June 7, 2026 · via Viator
Terrific Southampton to London Transfer!!!
Thank you to our wonderful driver, who arrived at our Southampton cruise terminal right on time, loaded our 8 pieces of luggage onto the spacious minivan, and stopped at exactly the perfect time for a restroom break on the trip to our London hotel❗️❗️❗️
C
Cindy_W
May 8, 2026 · via Viator
Splendid, friendly, fast...
Splendid, friendly, fast and professional service. All our questions about additional travel were joyfully answered. 10 out of 10!
S
Shannon_C
July 26, 2025 · via Viator
We disembarked from our...
We disembarked from our ship about an hour earlier than our taxi pick up time. Reached out to the company to get an earlier pick up time but no response. Our driver did show up on time, was friendly, funny and drove cautiously. The car was comfortable and big enough for all our luggage.
R
RON_W
June 24, 2025 · via Viator
Worth Every Penny
Professional, courteous, and on-time service. Comfortable and super EASY way to get to London from the port. Couldn’t be better!!
S
Susan_T
June 15, 2025 · via Viator
Outstanding service
Julian was prompt, professional, on time and an excellent driver. He picked us up at the Southampton cruise ship dock, drove us to Highclere castle (Downton Abbey) and then to London. Very friendly and courteous
T
tpehonsky
June 13, 2025 · via Viator
Driver was on time...
Driver was on time
Friendly and courteous
Best way to get back to airport hassle free
No long lines and no buss ride.
P
Paul_W
May 26, 2025 · via Viator
Smooth Operation.
Excellent experience with EC Minibus. Driver was on time, very courageous and safe. Dropped us at our terminal which had changed (terminal 5 instead of 3) after we made the booking. I had to change our pickup time which was easy but had an additional charge.
M
melvenar2025
May 18, 2025 · via Tripadvisor
Excellent Service
Our driver arrived at the port early and although there was some misunderstanding between where our group was waiting and where our driver was, when we did connect, it was great. Our driver was very pleasant, polite, professional and helpful. We had conversation during our ride to the hotel and he gave us valuable information and advice. He got us to our hotel located in Crawly, Gatwick safely and in a reasonable time. We were able to check in our hotel, grab a bite and go enjoy the rest of our day in London. When we do return to London we will surely use EC Minibus again for our pickup service and I will recommend them to friends.
