ルクソールのベストスポットを巡る熱気球ツアーのパッケージ

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the sunrise hot air balloon experience and your full-day tour in Luxor. The breathtaking views over the Nile, the Valley of the Kings, and the ancient temples truly make for an unforgettable experience. It was our pleasure to have you on board, and Dr. Mo will be especially pleased to know that his piloting helped make your flight both enjoyable and memorable. Thank you for choosing us, and we’re glad that Luxor’s unique atmosphere and incredible history left such a positive impression. We hope to welcome you back to Egypt for another adventure in the future! Warm regards, Adventure Balloon Team

Thank you so much for your wonderful review! 🌟 We’re delighted to hear that your group from Canada had such a unique and exciting experience with us. It’s especially great to know that Dr. Mo made the tour enjoyable, comfortable, and memorable for everyone! We truly appreciate your kind words and hope to welcome you again soon in Luxor for another unforgettable adventure. 🎈😊

Thank you so much for taking the time to share such a detailed and honest review! 🌟 We truly appreciate your feedback and are very happy to hear that you enjoyed your experience in Luxor, especially the hot air balloon ride and your tour with Dr. Mo. We also appreciate your notes regarding timing, optional extras, shopping stops, and lunch pricing. Feedback like yours helps future travelers know exactly what to expect and helps us continue improving the overall experience. Luxor is full of history and activities, so we completely understand your recommendation about splitting the experience across multiple days for a more relaxed pace. Still, we’re delighted that the tour helped you make the most of your one day in Luxor. Thank you again for choosing us, and we hope to welcome you back to Egypt for another unforgettable experience! 🇪🇬✨

Thank you for your feedback. We always take guest comments seriously, however we would like to clarify a few important points for transparency. The night before the tour, you were offered an optional upgrade to the 4:30 AM balloon flight with an additional cost of $20, and you agreed to join the earlier flight. When you later declined to pay the upgrade difference, our team still allowed you to take the upgraded flight without any additional charge as a gesture of goodwill. After the balloon ride, you were informed that the meeting time for the continuation of the East and West Bank tour would be 10:00 AM, and our team arrived at the scheduled time. We are pleased to see that you mentioned in your review that Dr. Hassan and driver Ahmad were friendly and knowledgeable, and that the trip itself started well. As confirmed, you received the complete tour exactly as booked. Our company is committed to providing professional and transparent service to all guests, and we are proud of the experience delivered by our team.

Thank you so much for your wonderful review! 😊 We’re really happy to hear that you had such a great start to your day in Luxor and enjoyed the breathtaking views during the experience. It’s also great to know that Guide Mo was knowledgeable and that our driver helped make everything smooth and comfortable for you. We’ll be sure to share your kind words with the whole team. We truly appreciate your support and hope to welcome you again soon for another unforgettable experience in Luxor! 🌅🎈

Thank you so much for your amazing and detailed review! 😊 We’re truly delighted to hear that you had such an incredible experience on your tour and that everything felt seamless, engaging, and well organized from start to finish. It’s wonderful to know that your guide made a strong impression with his knowledge, storytelling, and local insights, and also helped you capture beautiful photos and memories along the way. We’re especially happy that you felt both the educational and fun sides of the experience. Your kind words about his professionalism, friendliness, and passion mean a lot to us, and we will make sure to share your feedback with him and the entire team. We really appreciate your recommendation and hope to welcome you again soon for another unforgettable experience in Luxor! 🌟

We are genuinely surprised by the content of this review, as it contains several serious claims that do not reflect the reality of our operations or the experience offered to our guests. First, we do not charge last-minute extra fees, and any change in pickup time—when occasionally required due to aviation regulations or balloon flight logistics—is always communicated clearly and never associated with any additional payment. Our records also show that your pickup and balloon schedule matched the standard timing for all guests on that day. Regarding the balloon flight duration, all flights follow the permitted airtime set by the Civil Aviation Authority. No company can shorten or extend flights beyond the official guidelines. As for the sightseeing portion of the tour, it is important to clarify that: • No guest is ever forced to shop, and any stop is entirely optional. • Entry times at sites like Valley of the Kings depend on national holiday crowds, security checks, and your own group’s pace. • The guiding inside tombs such as Tutankhamun’s is prohibited by law, so no guide can provide in-tomb explanations — therefore any suggestion that we sell “extra guiding” inside the tomb is simply untrue. We are also disappointed by the personal attacks and the disrespectful language used toward our staff member. While we welcome all criticism, we cannot accept false accusations or misrepresentation of our service. We work hard every day to deliver safe, organised, and enjoyable tours, and thousands of guests have had wonderful experiences with us. We still wish you the best in your travels and hope your future experiences in Egypt are more positive. Dr Mo tours Team

We are genuinely surprised by this review, as it contains several claims that are simply not accurate and do not reflect how our tours operate. Our team — including all freelance guides — follow strict guidelines regarding timing, entrance fees, and optional tours. No guide is ever allowed to demand extra payments, invent “rules,” or prevent guests from entering any site. If any guest chooses an optional activity (such as entering Tutankhamun’s tomb), they always pay directly at the official ticket office, not to the guide. This is standard in Luxor and cannot be changed by any individual guide. Regarding shopping stops: All guests are clearly informed that shopping visits are optional, and many groups actually enjoy them. No one is ever forced to buy anything, and the short stop does not affect the main itinerary unless the majority of the group wishes otherwise. As for timing at the Valley of the Kings: The schedule is always fixed by the Ministry of Tourism, the balloon flight authorities, and the official opening hours — not by any guide. Delays usually happen when guests request extra discussions, photos, or additional stops. We never reduce the time in the Valley unless requested by the group. We also found it surprising that the reviewer claims the entire group was “outraged,” as no one from the group submitted a single complaint to us during or after the tour. When a problem truly exists, guests report it directly and we take immediate action — but that never happened in this case. We respect all travelers, but we cannot accept misleading or exaggerated accusations that do not match the reality of the tour. Our balloon experience and full-day tour are enjoyed by thousands of guests every year, and we remain committed to providing a transparent, safe, and memorable experience to all visitors.

Thank you for sharing your feedback. While we are glad to hear that the hot air balloon experience met your expectations, we are truly sorry for the misunderstanding that followed. We would also like to clarify several key points regarding your booking. Your reservation was made through a combined package operated by multiple providers, including the balloon company and a separate tour operator responsible for the Valley of the Kings visit. The transportation and guiding after the balloon flight are handled by the tour operator listed on your booking — not by the balloon company itself. Regarding the return to your hotel, this happened because the guide assigned to your post-balloon itinerary did not receive the updated confirmation for your Valley of the Kings tour. This appears to be a coordination error, not an intentional decision to “cheat” or deny service. We sincerely apologize that you felt the staff on the bus were unhelpful. This is not the standard of service we expect from any partner we work with, and your comment has been forwarded to the operator responsible for this part of the tour. As for the communication issue, the representative you mentioned did not “break contact.” Messages were reviewed while the team was trying to confirm whether the second part of your tour could still be provided the same day. However, because the time window had already passed, the tour could not be arranged. We acknowledge that communication should have been clearer and faster, and we are addressing this internally. Regarding the payment, you were charged the rate of the full package by the booking platform. Since only the balloon portion was delivered, we agree that a partial refund is appropriate. If you have not already received it from the platform, please contact us with your booking reference so we can escalate it directly with Tripadvisor/Viator and ensure it is processed. We deeply regret that your experience after the balloon flight did not reflect the service standards we strive to provide. Your feedback is valuable and will help us improve coordination and communication with our partner operators.