Beware the photo isn't even close to what the vehicle actually looks like. It's a beaten up Ford van. Not luxurious in the least. It was a comfortable enough ride but I was looking for something nice and this just isn't it. Not much difference than paying half the price for a Grab unless you need a big vehicle (which we didn't need). If you have a big group this is good but again, not a nice or luxury vehicle in any way
事業者からの返答
Dear,
You are the solo traveller and booked a 9 seater limousine vehicle and so you did not feel how good it was. The solo traveller will suit the luxury sedan like Mecedes E-class or S-class. However, the rent for Mecedes car is 3 times more expensive than the rent for this 9 seater vehicle. Our company also offers Mercedes car but unfortulately you did not book. We hope you will find the right one. Thank you!
5
512arnee
May 21, 2026
Great service
Great servicecan a top way to avoid the airport chaos on arrival at Hanoi.
T
Tour279138
May 16, 2026
Reliable! With clear communication
Communication was clear from booking of the transport to making payment to confirming each and every pick up and drop off.
Responsive with whatsapp updates as well.
E
Elisa T
May 14, 2026
Unreliable Service – Wrong Airport Terminal and No Response
I am extremely disappointed with the service provided by this private transport company.
We booked a transfer from Hanoi city to the airport, clearly specifying our destination. However, the driver dropped us at the WRONG terminal — T2 instead of T1. This is not a small mistake, especially when passengers are trying to catch a flight. It caused unnecessary stress, confusion, and wasted time rushing to the correct terminal.
What made the situation even worse is that we immediately contacted the company via WhatsApp for assistance, but there was absolutely NO response. Being ignored in such a critical situation is completely unacceptable.
This shows a serious lack of professionalism, poor communication, and no accountability. If you are considering booking with them, I strongly advise you to think twice — especially if you are on a tight schedule.
Very frustrating experience.
S
Safari05084619229
May 6, 2026
Good Experience
The service was good!!! recommend it!
G
George_B
April 5, 2026
Very disappointing...
Very disappointing experience. The driver showed up late, was complaining that we have too many bags, although we had one per person. The driver dropped our bag out of the car and was driving very slow.
The van was not nearly a luxury bus we expected for.
事業者からの返答
Dear,
We are so sorry to hear this and weunderstand your point. However, we hope you should know how to figure out your travel plan. Our van capacity accomodate max 10 people and we arranged the right vehicle type. However, your group has 10 people plus 10 cabin suitcases plus 10 carry-on suitcases and some more backpacks. Obviously the van could not fit all. We already helped by arranging a bus for you (even we had our right to deny your group). The bus arrived late of course because it needs time to move. Instead of saying thanks to us, you complained. So we think that you should learn how to say thanks to the help.
Thanks
F
floy415
February 12, 2026
A tailor-made service at the top
Fluid, flexible responsive. Thank you for your support between Ninh Binh, Halong, SaPa and Hanoi.
E
EmmaR3942
February 3, 2026
Comfortable journey with good views
The car was comfortable with reclining seats and lots of space. Easy to sleep on the long journey from Hanoi to Sapa. The views as we approached Sapa were great.
S
sohyeonp120
February 3, 2026
Comfortable ride to Sapa
Very comfortable car and good service, driver stopped three times for a short break.im glad that we went for private car, we were able to arrive in Sapa earlier than Sleeping bus option.
P
panuk0rnt
February 3, 2026
Good job
Great experience. Driving was smooth and frequent stops for breaks and refreshments. Good communication and punctual.
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