I would not recommend this company. We pre-booked and paid to be dropped off directly at our cruise terminal; instead, our driver told us the roads were closed and dropped us off at a different location. We were then forced to walk with all of our luggage to the cruise shuttle, wait in line for approximately 45 minutes, and pay an additional €6 just to get to the terminal. To make matters worse, when we finally arrived at the port, there were numerous other taxis dropping passengers off at the terminal. It was incredibly frustrating to see that other taxi companies were able to provide the service we had paid for while we were told it wasn't possible. Because of this, we lost over an hour of our vacation that should have been spent enjoying our cruise. Instead, we started our trip stressed, delayed, and out additional money. I have photos showing other taxis at the terminal and a receipt for the cruise shuttle, so this is not simply a misunderstanding. We paid for door-to-terminal service and did not receive it. Customer service was terrible. I reached out regarding a refund and never received a response. Their lack of communication and unwillingness to address the issue was just as disappointing as the transportation itself. I cannot recommend this company to anyone traveling to the cruise port.
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. On the day of your transfer, there were temporary road closures and security restrictions in place at the cruise port. During that period, only official port shuttle buses were permitted to access certain terminal areas. The taxis you saw at the terminal had already entered the restricted zone before the closures were fully enforced, which unfortunately was not possible for vehicles arriving afterward. We completely understand how frustrating this situation was, especially when traveling with luggage, and we regret the inconvenience and additional expense you experienced. As a gesture of goodwill, we have already issued a partial refund for your booking. We appreciate your comments, as they help us improve our communication during exceptional circumstances such as temporary port access restrictions. Kind regards, Indus Pickups Barcelona
